8 years. But not anymore. Upsells and staff turnover abound. Every visit I was told something new that I was doing wrong. Then charged for it. Hygenists are great, but when you see someone new every time... It becomes more business than personal service. I'll move on now. read more

Nearly a year after not receiving ANY services from Francis Park Dentistry (having found a MUCH more professional and pleasant experience in another office) and having been assured back then by the office that I'm settled and square with them financially, I received a bill from FPD for $112. No explanation, no reason. This was almost a year after I severed all association from them. I'm going tomorrow (if they're choosing to abide by their posted business hours) to see what explanation FPD has for me. This place is a quagmire. Don't step in it. (Stopped in [10/14/24] and spoke with a friendly office manager who negated the $112 invoice and gave me a printout assuring me of my zero balance. I'm glad to be loose of them.) read more

Francis Park Dentistry - General Dentistry Near Me - St. Louis, Missouri

I feel really bad for the current dentist because it's not her fault, but I had a horrible experience here. Constantly rescheduling appts, constant short-term admins who just do not know what's going on, AND I am still getting cavities and other gum issues fixed by a different dentist because Francis Parks' dentists just straight up neglected me for years. They just cleaned my teeth and let me go, I don't think any of them bothered to look at my charts, they never warned me I should start flossing more seriously or brushing more strictly, etc. read more

DO NOT GO HERE. Your appointment will be rescheduled numerous times. I have gone here for 2 years and every cleaning I have ends up getting pushed back. I had an appointment in August and was just notified that they cannot get me in until December. Absolutely unacceptable. Huge red flag is that their website says they are always accepting new patients. Why would they be accepting new patients if they can't even provide accommodating services to their existing patients? read more

Went in for my appointment today. When I arrived I was told the appointment was cancelled. I objected that I had just clicked "confirm" on a notification that morning. She said: "Yeah, a lot of patients have been complaining about that. Would you like to come in a different time?" I walked out. When you commit to an appointment, you have to keep it. It's basic decency. read more

I am in terrible pain because of a tooth that needs to be pulled. The soonest they could schedule to procedure was a month away. So I have to sit in tremendous pain because they can't figure out how to prioritize their clients. I set up an appointment with a different dental facility and am trying to get my X-rays from Francis Park Dentistry to the new place and suddenly, Francis Park Dentistry decides to close for 2 days. The website says they should be open. But no one can tell me why they're closed or when they can have my X-Rays sent over. I can't even drive over to pick up the X-rays because no one is in the office. So my only remedy is to pay out of pocket for new X-rays at the new dental office. Francis Park Dentistry will screw you and leave you in excruciating pain for a month. And I found out that I was the last patient the dentist had on his last day 2 weeks ago. So they don't even have a dentist there anymore. Avoid this place as they will undoubtedly be out of business very soon. read more

Very poor communication. I have had my appointment rescheduled twice at the last minute. The first time it was a day before my appointment and ended up being almost 2 months out from my original appointment. The second time I got rescheduled 3 weeks out from my expected appointment date and no one from the office informed me. The only reason I knew I was rescheduled was because I called to confirm my appointment for the next day. I understand there being a shift in management or available dentist but the lack of communication I cannot understand. If they didn't have the means to support their current clientele they should have said so or recommended other offices. I could've had an appointment somewhere else instead of waiting around on them. After my new appointment I will no longer be visiting this office and I do not recommend. read more

I used to love coming here,but it seems like a majority of the quality staff has left,leaving it barely operational. I got this lovely message today about needing to schedule a cleaning after 2 of my appointments were canceled with barely a days notice after I took off work multiple times and rearranged my schedule. I called about 5-6 times and left messages and no one ver got back to me. You will most likely be calling a 3rd party call center if you do get through. A few weeks ago the scheduler told me they have 1 dentist who is there for a few hours a day. Avoid at all costs read more

Francis Park Dentistry - Text alert - General Dentistry Near Me - St. Louis, Missouri

I really dislike going to the dentist, but can honestly say that I'm a big fan of Francis Park Dentistry. My first impression was speaking with Whitney who was friendly and patient with me. Upon arriving, the receptionists greeted me warmly and the office was clean and welcoming. (Parking is limited to a tiny lot or street parking, which I did not like, but there's not much they can do about that.) The technician who took me back for x-rays (Keya?) was INCREDIBLY nice to me which I really appreciated. I was very nervous and she was calm, gentle, and helped to make me feel more comfortable. I was so grateful for her. Then, the highlight of the entire visit: I met Dr. Margaree Lachowiez. I cannot recommend Dr. L enough. She made me feel incredibly safe in an environment that usually causes me a lot of anxiety. She is kind, knowledgeable, and charming. Beyond that, she really takes pride in her work and takes the time to do it right. After the dentist I'd seen all my life retired, I had a difficult time finding someone to replace him. I'm happy to say that now I have. Dr. Lachowiez will be my dentist from now on. Dental work is expensive, but they go over the entire breakdown of costs with you so there are no surprises. Everyone I met there was friendly and welcoming. I wish I could remember everyone's name, but I honestly have nothing negative to say about anyone there. The one mark against them: My husband had an appointment with Dr. L. and went in only to discover she is now at their other office, Ballwin Modern Dentistry (also a nice office). He said the dentist he saw instead was good, but was disappointed in the surprise switch up. Better communication in this matter would have been appreciated. read more

Dentists are terrible. This one isn't. That really should be the end of the review but for those who want more details: The office was clean and the receptionists friendly. I forget the name of the nice lady who brought me back and took my X-Rays but she was kind and gentle and made me feel comfortable. My dentist mas Margaree Lachowiez and she was wonderful, charming, and made me feel very relaxed. I understand that the ADA recommends you go to a dentist twice a year. My preference is to never go to a dentist. But if I must, it is going to be THIS dentist. read more

While the staff is generally friendly, I cannot say that I would recommend this practice. Multiple occasions they have charged me for services I didn't want/need, forced me to get services my insurance didn't cover without checking with me or confirming with my insurance. I complained until all of a sudden I didn't need a certain service anymore. The last straw was when they tried to force me to put down a deposit on a crown because I had to move the appointment DUE TO MY WIFE GOING INTO LABOR! What a joke. They hide this, but they are NOT a local dental practice. They are a corporate dentistry owned by Pacific Dental Services- who owns and operates 800 dentistry locations across 24 states. They will try and milk their patients for every penny they can because that is what corporate healthcare and dental practices do. Their dental team is a revolving door of different dentists and hygienists that constantly leave and go elsewhere after very short stints. That is a huge red flag and indicator of how they operate. I am happy to say that I am switching dentists and will not be back. I do not recommend getting any dental services at this place, not because of the service or work itself, but because of their very deceptive and shady business practices. Corporate dentistry is a cancer! read more

If you want to be seen by a dentist or hygienist please don't go to Francis Park Dentistry. I made an appointment the beginning of 2024, everytime it was close to my appointment date they'd call and re-schedule. Lol! I thought most professional offices call to confirm your appointment not cancel them with every phone call. This place canceled and rescheduled my appointment 3 times. My last straw was when I called to confirm my appointment for august 16,2024 they canceled, informing me that the doctor quit unexpectedly and they can get me scheduled for September, really? To be seen by who the secretary. She offered to have me see a dentist that they were referring to in Chesterfield lady please if they're of any association with Francis Park, I'd rather go to the Veterinarian perhaps, I'd have better luck in actually being seen. This place is unprofessional and I hope they close soon be it they NEVER see patients. If I could give no star I would . Francis Park Dentistry you're a joke read more

I have gone to Francis Park in the past but was nervous about this visit since I hadn't been since before my daughter was born because you know...life gets in the way and no one wants to go to the dentist. Dr. Habibi is wonderful! She is so non judgmental and very approachable. She was very understanding of pregnant women not wanting to come while experiencing nausea. She told me about the changes seen during pregnancy and gave special attention to those areas. I got a laser treatment and she didn't try to talk me into additional treatments I didn't need. I walked away anxiety free with a clean bill of health. I would definitely recommend her! read more

Unless you're in the market for last minute cancellations, don't go here. Every single time I make an appt it is cancelled the day before. Leaving me without an appt for the past 11 months. They sent me a reminder to make another appt and I laughed out loud. If you do have the chance to actually get in, they force irrelevant procedures down your throat. To top it off, they treat you like crap once you decline them. Bye. read more

Had an emergency with a broken tooth, was told I could not get into their office for 4 months. This was after calling 2 different times and not receiving a call back after explaining the emergency. I am in pain, in need of antibiotics and was told to wait 4 months. This tooth has been an issue since 2020. I was repeatedly told that we would address it at the next visit however each visit they put it off to the next as each time I went I saw a different dentist due to their constant turn over. They were incredibly rude about this situation, barely gave a suggestion of where to go next even though THEY are the reason I am in this situation. I would not recommend this dentist office to anyone. read more

Wow. What can I say? About an hour after I wrote my initial review, Francis Park reached out to me to talk about my experience. And from that moment on, they did everything they could to right the wrong. They immediately got me in for a follow-up and took responsibility for what happened (and informed me that the original dentist who did my work was no longer there). They ended up crediting me for my onlay and put it toward my root canal which helped me tremendously! Dr. Habibi was awesome. She did an absolutely beautiful job on my teeth and made me feel as comfortable as possible during what had been quite a difficult process. Casey and the rest of the office staff were amazing as well! I'm glad I gave them another chance. I'll definitely be going back to Dr. Habibi from now on. :) read more

This is a state of the art dentist office but they have no availability. They take on more patients than they can handle. They will book you an appointment and then cancel it. They have no availability. Go somewhere else for dental care. read more

I haven't been to a dentist in about 5 years and found Francis Park through insurance near me, there were a couple hiccups getting me and caused my appointment to be delayed for a couple months but I am SO glad I rescheduled with them instead of looking for someone else. The staff is extremely friendly and knowledgeable. I'm a very anxious when it comes to dental work and between the hygienist, doctor and technician I have absolutely nothing bad to say. All of them took the time to work with me and answer any questions I had! Really and truly recommend! read more

I haven't been to the dentist in years and have always had a horrible experience at the dentist but this place is absolutely amazing. Dr Habibi was very gentle and walked through the whole process with me. Made sure I was comfortable throughout the whole visit. The whole staff was just absolutely amazing! If you are looking for your new dentist office this is the one ! read more

My first visit and it was very pleasant. The reception area is bright and welcoming, and the wonderful desk attendants really set the tone for the visit. The dental assistant, dentist, and hygienist are all top notch. Everything was explained before it was done, and a plan for my future care was made, as well. Great experience! read more

This dentist office has given me some of the best dental experiences I've ever had. The staff is super friendly and treats everyone as an individual. read more

I have been entrusting my dental care to Francis Park Dentistry for three plus years now. The service is always GREAT! I have had wisdom removed, fillings and a crown. Recently Dr. Habibi adjusted my bite, which I never knew could be done. No more grinding my teeth, I sleep like a baby now and my facial tension is gone. I am truly one happy woman!!! read more

People there are very friendly and have done a decent job to clean my teeth, but it was just weird they called me the afternoon after my visit saying they forgot to charge me for $59 exam fee. I only wanted my cleaning done and she never disclosed that exam fee is an additional $59 during my visit, so my total visit came up to $107 + $59, which is overpriced in my opinion. I feel this is very shady and I would never go there again. read more

Dr. Nathoo is awesome! He makes good small talk and takes an interest in you as a whole person. I really like that he explains everything that he's doing before he does it. I guess I don't like surprises but it's really nice to know what your doctor is doing. I've struggled to floss all of my life and Dr. Nathoo gave me a hard reality check. He told me that every single place I've had a cavity is due to lack of flossing. I've never had anyone connect the dots like that for me. I've definitely got better at flossing because of that. The front office staff are awesome as well! Always friendly and very helpful. I highly recommend this office because they are kind, professional and clearly care about their clients. read more

This review is only for their online appointment system only. I personally prefer email or online set up because my toddler like to scream when I am on the phone. I inquired twice and both of time I got the confirmation email that I successfully summit the request. However I never got contact since. So, I think I should try elsewhere. read more

Francis Park Dentistry - General Dentistry Near Me - St. Louis, Missouri

If I could give a lower rating I would. Possibly the worst run dental practice in the St Louis area. I made an appointment for a fitting for a fake tooth partial for tomorrow morning. I explained that I needed it before moving out of state. I was already in the process of getting an implant and was 6 weeks from having a front tooth removed. They confirmed an appointment this morning and then called and canceled the appointment later in the day. The explanation was that I didn't need an aftercare appointment because I needed an implant appointment later. I had explained exactly the type of appointment I needed initially. That I couldn't finish treatment here because I was moving. After 25 minutes on hold, I was told that the appointment coordinator had gone home for the day and there wasn't anything they could do. They are the worst. Apologies won't get them anywhere. Next review. Better Business Bureau. read more

Would have given no stars if I could. Felt like I was at a used car dealership. Wanted to charge almost $1,000 for a "deep" clean. Spent less than 15 minutes actually cleaning my teeth when I refused the deep clean. I was in the chair 2 1/2 hours. read more

Francis Park is the best office I've ever been to. Casey the office manager squeezed me in the schedule to fix a broken tooth. I had to get a root canal. Dr Habibi, Lia, Ariona and Keya were all so amazing. Lia, Ariona and Keya are so welcoming and made sure I was comfortable throughout the process. Dr. Habibi is the best dentist I've ever had she saved a tooth I thought was hopeless. She made sure that my tooth was feeling better before we put the crown on and she did a fantastic job! The tooth looks amazing and I'm so impressed. Such a wonderful and welcoming group. Thank you guys so much for everything! read more

The best experience I have ever had with a Dental Team....please keep up the great work!

Let me start off by saying I hate going to the dentist. Although I've never really had a frightening experience, I still get pretty nervous about going. Dr. Pritesh Nathoo was so awesome. He explained everything about my teeth without me having to even ask questions. I had a couple fillings and he walked me through every step of the process. He made my experience very calm and relaxed. Not only is he a dentist, he's an educator of teeth. There was so much I didn't know about my smile until I went to Francis Park. read more

Dr. Habibi and her entire team were amazing. From start to finish I felt comfortable, informed, and respected. I LOVE that someone came to talk to me about the cost I'd have walking out of the door before they did anything on me. It was the only time I've ever had a medical experience that did that, and I'm so glad they did. They were also extremely efficient with my time, and care. I will recommend Francis Park Dentistry to everyone. read more

I have had such consistently good service here! Dr. Habibi is an incredibly thorough dentist, nothing ever hurts, and the rest of the dental staff is always super helpful and compassionate. Best dental office I've ever been to! read more

I needed a new dentist and I chose Francis Park based on the really great Yelp reviews. I called and was able to schedule an appointment really soon. They had me fill out all my initial paperwork online through an email they sent me. You create a profile which keeps all of your visit and info accessible whenever you want. The people here are beyond friendly. I stressed in my paperwork how TERRIFIED i am of the dentist. The noise and smell the x-ray bite clips that go in your mouth for images. All of it makes me nauseous. This place seriously put my nerves at bay. The technician was so personable and she took the images very quickly. The dental hygienist is a sweetheart and made the process of cleaning my teeth a breeze. The dentist answered every single (thousands of) questions I had. She wanted to make sure I understood everything and was happy. The facility is nice. The seats all have TV's so you have something to distract you and calm the nerves. I was so impressed with my visits that I cancelled my husbands other dentist appointment and schedule him an appointment to come here. I would recommend them to anyone. read more

Francis Park Dentistry made me lose at least 1 hour of my time as they aren't too organized. On the phone nobody told me to bring my xrays with me, however I got to the office and I was told to show them my previous xrays as I told them I do not want the extra radiation. I managed to access my google drive and finally sent them my xrays, however later on was told that I still need to do xrays with them even though my xrays were complete and were done in the last 12 months. It's a scam, stay away. read more

Kyle was the most amazing dental hygienists I've ever had! Dr. Habibi was amazing too! The front desk is so down to earth and easy to work with. Every single person I interacted with were personable and knowledgeable. The technology this place had was unreal! I'm so glad I switched to Francis Park Dentistry, I couldn't imagine going anywhere else! The vibe of the office in it self is unlike any business I've ever seen. Everyone is upbeat and they all seem like they are best friends at work and outside of work. I wish I could give them more stars! read more

Hands down, the best experience I have ever had at a dental office... and they even found a cavity, so that should say a lot. Everyone in this practice is friendly, informative and quite thorough from start to finish with regards to plan of care if you need work done, maintenance in between visits, addressing any concerns or questions you have and payment/insurance topics. What I liked most about Francis Park Denistry is that I was spoken to, not about, which had been the case for me elsewhere. I was very much "in the loop" during the examination & cleaning, and I thought it was a great touch that Dr. Lehmuth took time at the beginning of the appointment for a quick consultation. The office is extremely clean and has really nice finishes and furnishings. I was so excited that they had televisions at the chairs for patients - hello, Beverly Hilton! I may have embarrassed myself a bit with how excited I was by this amenity... but whatever. It was awesome! If you are a new patient, the appointment takes about 2 hours, FYI. It goes by quickly since everyone is just the nicest. Can't believe I'm saying this, but I can't wait to go back. read more

Just stepped out of my appointment and I couldn't be more pleased. I moved from Chicago and I've had very bad experience before. From making an appointment over the phone to knowing the break down in price of my oral surgery everything was easy, informative and comfortable! How often do you get that at a dentist? I loved it and I can't wait to come back here again. The receptionist and billing girls made everything go smooth and made me feel comfortable. I also got a folder of my documents and break down which was amazing. Exceeded my expectations! read more

I am not the bravest person when it comes to the dentist. I had some issues with 2 teeth that needed immediate attention and the office got me in the next day. Dr. Eva was fantastic ! She was very supportive and comforting to me. She continued to stop and ask me during visit my procedure how I was doing! No pain !! The best by far ! I appreciate the fact the front office has your paperwork finished by your initial appt. They also tell you what the balance of your deductible is along with you payment options , Nice clean offic3 , sanitary!! read more

Today was my first visit, and it was great. Dr. Habibi was really fantastic. She was very gentle and extremely thorough. I've had a lot of dental work, and this was by far the best experience I've had. At no point did I feel pressured or upsold into additional services, and she laid out a treatment plan that was direct and thoughtful. The office was very nice, comfortable and relaxed with modern equipment. Dr. Habibi took a lot of time to talk to me and explained everything, answering all of my questions and concerns. The office staff and the hygienist were also very professional, nice and thorough. I have already recommended them to a friend! read more

This place is truly amazing. I have general anxiety, as well as anxiety about dentistry in general. The entire staff is the nicest group of people I have ever come across. Not just for a dental office, but any office I have ever been to. They make you feel calm and ease your nerves. They make you person and not a source of income. They make you feel like you belong. In the past 6 months I've had them do a crown, an onlay, and 4 fillings. I had a broken tooth I went in for just last week. They did the whole process of checking it out, prep, crafting an onlay (with their on-site milling machine), and cementing it in place in a single visit. (An onlay is kinda like a partial crown, keeping more of your natural tooth) And I let them do it in one visit! I don't think any other office would be able to achieve that with my anxiety, and it was because they made me feel so comfortable. read more