My mother was recently in this location and we are really disappointed. I know people get busy and…read more work long hrs but this is supposed to be a great facility. But we found out differently. The lack of attention to patients was depressing. I heard a number of people besides my mom tell me the call button was basically useless. And good luck having someone come in to see what was going on. Hit the call button. And no response 20 mins later someone finally comes. And I seen it first hand. I would recommend they get a better response system some people are there who can't do things for themselves at all. I hope they get things on track. People need to know their family members are taken care of. This is not what you would expect

Months after leaving Kingston I received a bill for $1,994 with absolutely no explanation what it…read morewas for. I called and was unable to reach anyone with knowledge of the issue. I did receive a call a couple days later from a woman who said she COULDN'T help me, but someone would call me. Now what was the purpose of that call?? I never received the phone call she promised, and if these clowns think I'm going to hand over nearly 2000 bucks just because they say I owe them without knowing what it's for, they've got another thing coming.

I stayed at Heartland for a week, post a total knee replacement. I found the staff, from Nursing,…read moreto Aides, to therapy, both OT and PT, dietary and Housekeeping, i guess i am saying, all the staff..were kind, caring, considerate and very willing to take care of all my needs. Everyone was very encouraging, and always smiling. I will definitely return to Heartland when i have my second knee replacement!

From the owner: A Proven Leader in Skilled Nursing and Rehabilitation Care…read more Heartland Health Care Center's skilled nursing and rehabilitation centers offer post-acute services for those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services, including a specialized MedBridge unit, Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.

Love going to the Medi Fit pool 3 times a week but they up and decided no more Saturday pool hours…read moreand charged thd same amount!!! Not good will look for somewhere else like BAM!

I have been blessed to be helped by the wonderful people at Central Park West on several occasions…read moreover the last 25 years. They are truly great, wonderful to work with, real pros, knowledgeable, helpful in every way. One time a doctor sent me to another rehab center and I could not get out of there and back to CPW quick enough. I believe I will have another knee worked on in the future, and there is no where else I would consider going to for my rehabilitation. I am blessed to know them.

The therapy team provided excellent services for my 94 yo Father. There were some very caring…read morestaff, but they were stretched too thin trying to provide care for the patients needing rehabilitation and completing admissions and reviews. No one should Have to wait two hours for a pain pill or have to argue with staff to get their medications. No one attempted to engage my Dad in activities and left him In bed most of the time unless my sister or I was there to get him up. There were frequent mistakes with food orders and many times staff didn't know where to Find orders for the food or the wrong food, which my Father wouldn't eat, would be brought to him. We were only invited to one treatment team, and my sister and I have DPOAHC. My father was seen by physician at admission, but not while there after that. NP was contacted for orders, but didn't have physical contact with my Father. We were the advocates for our Father. We worry about those who don't have advocates. It was a pretty facility but we don't feel it warranted the 5 star quality service indicated by others.

Great facility! Very professional staff. We are so thankful for the care my mom is receiving!!!read more

From the owner: Located in the heart of Sylvania, Kingston Residence of Sylvania offers Independent, Assisted and…read moreMemory Care Living adjacent to our Skilled Nursing and Rehabilitation center. Kingston aspires to the highest standards of caregiver training, nursing coverage, wellness programming and safety protocols. Choose Kingston and take peace of mind knowing your loved one is in the best hands possible.

I could not be any more grateful for a Better Place Recovery Center! They offered me a solution to…read moremy disease of addiction. The treatment center was clean and everyone there was friendly. One of my favorite people overall has been Vikki. She has the kindest heart and helps in any way that she can. She makes sure that you stay connected even after you leave treatment there. Thanks to all the tools that they gave me I am now celebrating 3 years clean and sober! Thank you to all who helped me get here!

From the owner: Better Place Recovery Center offers premier inpatient, outpatient, detox, and intervention services…read moreto people struggling with substance abuse issues. The treatment program works for drug and alcohol addictions and many more. A treatment plan that was solidly put together to keep and maintain a lasting sobriety!

My father spent nearly three years at The Lakes of Sylvania. I buried my father yesterday. He was…read more98 years old. This staff was wonderful with dad. What most people need to realize, is the importance of building a relationship with the staff caring for your loved one. It is a team effort. This is a care facility. They cannot and should not be expected to give private duty nursing services. It is unrealistic for any facility to be expected to do this. You have to be willing to reach out to the staff and work with them. Come to them with concerns, but also realize a thank you goes a long way when you do this very hard work. I can't begin to thank the staff for the care dad received especially during his final days. I stayed with my dad to care for him and make sure he knew he was not alone. I believe that was my honor and duty, but this staff cared for me as well as my dad. The concern for my well being touched me to my core. I will not forget the compassion my father and I received by all the staff. The flower arrangement that was sent to the funeral home was so beautiful and very appreciated. Staff who became friends were there at the funeral home to support me and my family. Their concern did not stop as dad was taken from the facility. If you are looking for a facility to "team care" for your loved one, stop looking, the Lakes of Sylvania should be strongly considered. I will only refer folks to this facility.

Our experience with Lakes of Sylvania was beyond tremendous. My loved one experienced care in both…read morethe assisted living wing and also in the skilled nursing area. The director, the nurses, the physical therapists, the chef, the cleaning department and various departments ALL provided the best of care possible. The communication which existed between Lakes of Sylvania and her family was also tremendous. Each day an updated Covid report was to be found in my email and a weekly video was posted to inform all families members of the events of the week. I was able the connect in person with the staff whenever I so desired. My dear one got the BEST of care and compassion from everyone within the walls of Lakes of Sylvania. I would give this campus my highest recomendation. I owe them my deepest gratitude.

Terrible. Called for refills. I'm an established patient of many years. Receptionist acted put out…read moreat my request for refills and then abruptly ended the call when confirmed. Very cold. I would NEVER refer anyone to the clinic at Wildwood. Staff here need a basic class in customer service. So disappointed.

The therapy is excellent with conscientious and dedicated therapists and may be the best in the…read moreregion. Some medical staff are also very attentive to resident needs and observe standard of care requirements as implemented by adequately educated professionals. Deficiencies on the part of other staff are not due to staffing volume but could be remedied by doing what you were trained to do with quality and care. Money may need to be managed in a way better to meet resident basic needs; for example use some of the money spent on landscaping extras to fix non-functioning bathroom fans, attach bedside light cords/bed controls to the bed so within reach instead of hanging loose, falling onto floor,etc. Allow for resident to watch/listen to their own TV by providing audio via remote or another device that does not disturb roommate and others in adjacent rooms. It would also help to have staff wear ID badges so the resident know who is delivering a service.

This facility is terrible. Smelly, dirty, old, unprofessional and sadly understaffed. We witnessed…read moreelderly people being yelled at and nurses talking their frustrations out on them. Our family personally had a horrific experience that could've resulted in the DEATH of my father. A nurse came to give my father an insulin shot.... Except my father is NOT diebtic or has ever been diebetic. My father had a stroke and needed PT to gain strength and get back home! My poor father was confused when the nurse came in (he has a bit of dementia.) Thankfully a family member was there when the nurse came in with a needle of insulin and spoke up for him!! From that moment on, we decided to have our family members rotating for 4 nights - staying with my father for fear of him being yelled at, neglected or given life threatening medication. Thankfully his insurance was finally approved and we left to a much better, safer and cleaner facility! PLEASE DO NOT NOT TAKE YOUR LOVED ONES TO ARBORS AT SYLVANIA!!! My heart breaks thinking of the precious elderly people still stuck there being neglected and mistreated. They deserve so much better and so did our family. Our experiences at Arbors at sylvania are law suit worthy!!!!