I don't know why I haven't changed yet but my daughter is now 16 and son, 9. Never liked the office. Her staffs are not knowledgeable and can be super rude especially the ones at the Lakewood office. I normally visit the La Palma location (not that it's any better). My kids don't usually need to see her but when they do, it's always frustrating especially if you need something urgently. They nickel and dime you for EVERYTHING. And just remember to bring cash or a checkbook or you'll be charge processing fee to use debit/credit card. Fill out school form? Fee. Come in to get a referral even if you just need a referral when all the work is done at urgent care, fee and copay, etc. Office is not so clean or organized and the doctor is at most "average" she can be a bit condescending and bossy. The last visits was my last with them. Please look into other doctors if you care about your kids. read more

Was looking forward to have my daughter going back to Dr. Arlene now that my insurance covers her office but staff made it very difficult and did not want to schedule appointment. Sadly will have to look for another doctor read more

Love Dr. Arlene! She has been my children's pediatrician for so many years. She is a very caring, compassionate doctor who listens to you and provides utmost care to your kids. She is very easy to talk to and is very detailed with her explanation. The staff at the office are always polite and helpful which helps make the visit a pleasant experience. read more

Dr. Francisco is great to work with she has seen both of my kids and it's been a great experience every time! Would recommend her every time. read more

Dr Arlene Francisco Hugh is the pediatrician to our 3 daughters. Ever since the first day we met her with our first daughter, We have had nothing less than perfect care for our daughters. I would first begin with the staff, they are all polite and are extreamly helpful when it comes to making appointments. Dr Francisco is wonderful and patient with our 3 girls. She always follows up with every visit. Our children have had hospital admissions and has even seen them at the hospital as part of the follow up. I can not Express how much care and attention she gives to her patients. I always hear about how parents are not happy with their pediatrician. Well, we have the complete opposite. I work in the emergency room and I always hear reasons for the ER visits from parents and they often say their Dr. Doesn't care. They receive medicine without knowing why their children are taking it. read more

Dr Francisco-Hugh is a great pediatrician. She has seen all my babies since they were newborns and now are ages 4-8. I trust her 100% with my kids and all her referrals have made my kids health issues more easier to manage. Definitely recommend her. read more

I gave birth at St. Mary's in Long Beach in June 2006. I had to follow up with their "in-house" pediatrician before I was gonna be able to see the recommended fellow Filipino pediatrician (Dr. Arlene Francisco-Hugh). Dr. Takla was bragging about his 32 years (at that time) experience. His clinic was too crowded so I was glad to be meeting another doctor for my daughter to take over... Our first visit with Dr. Francisco, upon the very moment her stethoscope touched my baby girl's chest to listen to her heart beat, she immediately detected a heart murmur and told us that we have to watch her closely! She'll always be the one and only pediatrician of choice for my kids - no questions asked! *editing because I forgot to mention that the other doctor of so long years of experience missed my daughter's heart murmur read more

Dr. Francisco has been my son's pediatrician since he was a baby and now he is going to be 5. I have faith and confidence that every time we see Dr. Francisco we are always taken care of. My son loves her and is very comfortable with her. Even though we moved farther away, we don't mind driving to see her because she is GREAT! read more

Dr. Francisco is a very knowledgeable and confident provider so I feel secure taking my twins to her. I was lucky enough to meet her in the hospital when my boys were born and have been seeing her ever since. read more

we have a very good experienced with Dr. Francisco ever since my two kids was small. for the last 13 or 14 years ,she is was always been there when we need her. she very knowledgeable with her job. so, i would highly recommend Dr. Francisco. for me she is absolutely the best. and I would thanks her for that. dr.Franciso you rock! read more

I can honestly say we have been very fortunate that Dr. Francisco has been our children's pediatrician for the past six years. Whenever our children have gotten sick, Dr. Francisco knows exactly how to diagnose and treat whatever illness they have had. She is, without a doubt, the most caring physician I have ever been around. She absolutely loves kids and cares deeply about their well-being. She is always flexible with important matters, such as scheduling and insurance issues. We never have to wait more than 15-20 minutes from the time we walk in till the time she sees us. Her staff is always friendly and professional. I would definitely recommend her to any family with children! read more

Dr. Francisco is the best MD. I have been bringing my kids, grandkids for the last 16years. very helpful. and I can always count on walk in appt. I recommend her practice to anyone out their that have kids and looking for a great pediatrics Dr. read more

Dr. Arlene Francisco Hugh has been my kids pediatrician for over 8 years we enjoy coming to her office the staff is always nice and very welcoming. Dr.Francisco always returns my calls when I have a concern or question . I really appreciate all she does and continues doing for my family. read more

Dr,Arlene is one of a good Dr. I've ever known ,we've been since 3yrs.ago . I really recommend Dr. Arlene Francisco Hugh @ La Palma

Dr. Francisco-Hugh is an average doctor at best. Her office is old, outdated, and dirty. The building interior smells like terrible chemicals and to top it off, she charges for every little thing which leaves a bad taste in your mouth. In my entire life, I've never been to a doctor's office with so many unexpected copay charges during a normal well baby or child visit, for something that literally took 3 seconds to "diagnose." They charge you $10 for a vaccine card if you happen to lose it, charge you $3 for every single credit card transaction no matter the amount. Unheard of in the 21st century. They're still running their old office like it's the 1980s. Her front office staff and nurses are not the brightest either. Every time I've taken my baby for a checkup, Dr. Francisco-Hugh has had to remeasure her height and weight due to her nurses' inaccurate measuring and incompetence. If you want to spend over an hour for a regular doctor's appointment and get charged for every medical question you ask or pay a credit card fee if you don't have cash on you, then this is the place for you! read more

Not impressed. I made it clear that I'm part of a PHCS network which they will not deal with even though they signed up to be part of the registry. Charged me $90 *CASH* to see my daughter. Took more than an hour after our appointment time to be seen. Dr. was nice although after they cultured my daughters throat they made me take it to the lab..??? That was a new one. Lab said office would have result in 3 days. On day 3 I called and they confirmed receiving lab but Dr. had not reviewed it and I would receive a call shortly. On day 6 I called AGAIN and they said the PA would call back. PA was very kind. Front desk girl is nice, biller is rude...overall not coming back. read more

. Dr Francisco-Hugh always makes you feel like her own family. She never once made us feel dumb for asking questions/concerns about our kids health. She's also really good with returning after hours emergency calls. Her staff are very welcoming my kids loves all of them specially Sunday, Armie, and Steph. read more

We have been going to Dr. Francisco for years and we love her. She is friendly and extremely kind with all 4 of my kids. I have complete trust and faith that we will be taken care of. When our insurance transferred over to a new health plan under our employer coverage, they didn't turn us away while they checked that we were covered. She saw our sick son and we settled the copays at a later date. She and her staff are amazing!!! read more

Where do I begin? Dealing with the incompetent office staff has been difficult. 1. Office called to confirm appointment FOR THE INCORRECT DAY. 2. I'm self-pay and was never told they don't accept anything but cash. Showed up for a rushed appointment (due to problem number 1) and was told that I had been informed over the phone. Nope! That was not true. 3. They charge you $10 to fill out the physical form for children to attend school. But then, they don't even fill it out. Skip filling in all the immunization dates because "it's not needed". I'm like "I paid $10, you should fill out the form". 4. I received several phone calls from the office regarding a matter that had to do with another patient. They kept saying that I had called in that morning, when in fact, I hadn't. 5. After receiving the lab results back, the office took 3 days to SIGN the paperwork. It was frustrating because I was supposed to enroll my daughter in Kindergarten. When I finally received the paper, it wasn't even stamped or dated. Just such a joke. If it wasn't for the air heads up at the front, this office would be great. Our nurse practitioner was kind, gentle and very professional. Just unfortunate that she works in a practice that makes so many mistakes over the phone and at the front desk. We will not be returning! My son sees Mike at Growing Healthy Together. Next time I'll wait to see him. He's awesome and the office staff is capable of using the tools needed to do their job. read more

Very pleased...and Grateful, for doctors like her still around...she saw my children...her clinic is very professional Armies and the nurses were so attending and courteous..I highly recommend this Doctor and staff to anyone that comprehends great care..Thank you Dr. FRANCISCO read more

I really like Her as my baby's doctor. However, I've only seen her once at the baby's first appointment. Every appointment after has been with a PA; which is fine except the one seemed like she was learning on the job. I Don't like the co pay thing. I'm charged co pay at beginning of my well baby appointment, even tho there is no co pay. I was told it's office policy in case the visit turns into something else. I was also told that if i ask questions during the well baby visit (even tho the doctor asks "do you have any questions", you will be charged the co pay. To me seems crooked.... I loved this place until I realized what was going on. read more

Dr. Arlen Francisco-Hugh is my son's pediatrician since birth. He is now 10yrs old and he still his doctor! We love Dr. Francisco, she is nice and very hands on with my son. My son have a lot of allergies and she makes sure that all his medications are all available. We go to the office in La Palma because we live in OC, they are always very helpful with the schedule and always take my son if we have an urgent visits. All in all Dr. Arlene Francisco is the best pediatrician we know! read more

It is hard to find a pediatrician that you put your trust and faith in to care for the most important thing in your life, your children. Dr Francisco-Hugh, and her staff are amazing. Professional, very competent, and most of all caring and human. Will never change to any other pediatrician. read more

Dr. Arlene Francisco Hugh has been our primary doctor of my two daughters. She is a good and excellent pediatrician. They call if there is abnormal test . They help u when u need something to do about insurance. And no waiting . I highly recommend as a pediatrician doctor. read more

Dr. Arlene Francisco has been the Pediatrician of my 2 boys 12 yo and 6 yo for almost 9 yrs now and she takes care of my boys very well. I remember one time my older kid needed a nebulizer and it was after office hours on a Friday and no office on Saturday and Sunday and we needed a RX and she still took her time to reach us and send the RX to the pharmacy so we can get the Nebulizer and we can use it right away. This shows that she really cares for her patients and give the utmost and the best treatment to treat or care for her patients. The staff also are so reliable and efficient. Awesome and phenomenal customer service. I recommend her practice 100% you're in good hands with Dr. Arlene Francisco-Hugh. read more

I have been taking my kids here since my daughter was born. It will be 6 years this August. Dr. Arlene Francisco Hugh was the pediatrician that went to the hospital when my daughter was born. I am so happy that we have such a good relationship with the doctor and her staff. They are all so friendly with my children (my children have no problem coming here) and i am happy to have established that personal relationship here with Dr. Francisco Hugh and her office (especially Armie who is is the lady at the front desk, she is just so kind and welcoming). They are able to schedule my kids appointments when is best for me. I have no issues with wait times. They stay communicating with me and let me know if any issues occur and i truly appreciate that. read more

Dr.Francisco-Hugh has seen all four of my children. She has been very detailed and explains everything which is hard to find with it current healthcare system. She's always willing to work in the children making me feel she cares and is passionate about what she does. Thank you to her wonderful front office and nurses who are a pleasure to work with too!! I have also seen her PA Cathy a d she has also been very helpful. She helped me with my son who has seizures. Also, prevented Emergency visit by taking the time to monitor and have great prevention. I highly recommend her to my friends and family. read more

Dr. Francisco has been my kids pediatrician since we moved from NY. She is very aggressive in treating my kids when their sick. And her nurse assistant and staff are very Welcoming and knowledable. Office is very Clean and the Service is really fast. I will 100% recomend Dr. Francisco to all my friends and family. In fact a lot OF my friends goes to this Office too and their very satisfied . read more

Took them OVER a week to call for ABNORMAL results!!! (I was calling every 2 days but the PA has not reviewed it!) And the result was relayed to me by the receptionist! I confronted the PA and shes like pls understand Im covering 2 doctors!!! I would understand if the result was normal, but ABNORMAL?! That office needs to understand how parents WORRY about their CHILDREN!!! Will not come back anymore... We miss our pediatrician that retired... read more