Very good doctor. Recommend very much. Staff is very polite and considerate. Take extra care of…read moretheir patients. didn't have to wait so long.

This week my 6 yr old son with ASD had his first visit with his new pediatrician Dr Khamly and I am…read moreso happy with everything but a little sad I didn't change him to this doctor sooner. This doctor is very thorough, he takes his time. I did not feel rushed and all my questions and concerns were not only answered but listened to carefully and addressed to the last detail. This doctors staff is also very kind and friendly, super helpful and they always answer the phone(my last pediatrician almost never answered) My son has some sensory issues and is shy but he had no tantrums or hesitation in dealing with the staff or doctor because he felt at ease and that in itself is worth a million dollars to me. I am a very VERY picky mom, I want the best of the best for my son, and I was very impressed with this Doctor and his staff, I totally recommend them.

I would like to share our experience, hoping other families will find it helpful…read more We have been treated unethically and unprofessionally by Wu Pediatrics. As clearly stated by our insurance PPO Silver plan; all preventative services should be covered in full by our family plan. Wu Pediatrics threatened to send our medical bills to collections and neglected to inform, that all charges were for preventative services. As per their demand, we have paid requested amounts in full. Only to find out later same day that we should not have been charged at all. When we requested for the refund to be issued they refused. Being fully aware they charged us unlawfully, they would not refund us before all claims would be reprocessed. Finally, 30+ days later when all claims got reprocessed and came with Zero Patient responsibility owed ... they still attempt to deny us our refund. After I pressed for it, insisting that they have no legal basis to deny us the refund, they agreed. In the same email, they have notified us that they will no longer service our family and we better look for another Pediatrician. (see copies) Parents, be aware of their practices. They are counting on you not being aware what your insurance plan cover, and often will charge you twice, asking you to pay deductible in the office and later also billing your insurance company. Note, 95% of all medical insurance plans do cover in full your kid's preventative services. If you are presented with the bill balance, before you pay be sure to call your insurance and confirm the amount owed. It is likely, you will not have to pay anything. Medical office : Wu Pediatrics Derek J Wu, MD 5817 Temple City Blvd, Temple City, CA 91780 T: (626) 285-1254 F: (626) 292-1549 Email : info@drwupediatrics.com

Luckily my kids are hardly ever sick and I don't really bring them to the doctor. It's only been…read morefor their yearly physicals. Never actually seen Dr. Wu only Dr. Munavar. I am sorry more likely butchering her name so sorry. She has seen both of my kids and let me tell you I highly recommend her. She is awesome with my kids. Answers all my questions, seems not to rushed with our visits. Knows how to handle my child with special needs. Very kind and friendly. We are really happy with her. The front office and back office staff (sorry don't know their names) but they are very friendly as well. Thanks everyone!!!!

I'm extremely disappointed with my experience regarding prescription management at this office…read more I was down to my last two Lexapro pills when I checked my CVS app and saw that CVS had attempted to contact my provider three times without a response. I called the office on Friday to request my refill and was told it would be filled Monday since I had enough medication to get through the weekend. However, the prescription was not sent until Monday night, causing me to miss a dose. By Tuesday, I was experiencing brain fog, dizziness, and brain zaps. When I checked the prescription status, I discovered that my provider, Carlos Guerrero, had sent my prescription to Walgreens instead of CVS, despite me having clearly provided the correct pharmacy information. Walgreens does not accept my insurance, so I had to pay roughly three times my normal cost rather than wait another 48 hours for a transfer. This is not the first time I have had issues with prescriptions being sent to the wrong pharmacy. During the year I have been going to this office, my primary care physician has changed four times. Previously, Dr. Jesus Arena sent my prescription to the incorrect facility, and now Carlos Guerrero has made the same mistake. The repeated turnover and ongoing prescription errors have made it extremely frustrating to get consistent care. Lexapro is not a medication that should be interrupted casually, especially for someone who has been taking it long term. Missing doses caused significant symptoms that could have been avoided with proper communication and attention to pharmacy details. The front desk staff has always been kind and helpful, but the repeated prescription issues have been extremely frustrating and, in my opinion, unprofessional. After seeing other reviews mentioning prescription problems with this office, I'm concerned this may be a larger issue. If you rely on your medications being refilled accurately and on time, I would think carefully before choosing this practice.

I Had visited few times to Mayflower since our previous Pediatrician Dr Joyce Chong retired and…read morepassed our kids records to Mayflower. I haven't had any issues until today when I visited to with appointment and online already checked in. The lady at the front desk does not have ability to listen to customers... she asked me to pay the copay amount of $20 and i told her I only can pay with Apple pay. She replied the clinic does not accept apple pay, and she didnt give me no other options. She asked me to pay with physical card and I told her that i dont carry physical card, so if they can email/text me the link to pay, i told her i will go home and pay with with my card. She seemed very shocked and seemed surprised that i cant pay the copay...Im not sure why she couldnt understand but she kept asking me that she sent the link to pay and asked me to pay. I explained again and again for 3 times that i cant pay right now but she was persistent to get the copay paid. I gave her a complaint and as I was telling her that i was upset, she got up and left the desk. At the end i was upset that she was an able, mentally stable adult but does not know how to provide basic customer service skills to customers. Doctor here is nice but unfortunately i will be switching pediatrician due to incompetent receptionist.... Just watch out for the lady... she seemed clueless working here and what het job is supposed to be.

My family has been going to Dr. Meris for over 20 years. She is wonderful. She speaks Spanish and…read morereally takes her time to listen to your concerns. Her office staff is great as well.

The one thing I think this place could improve on is their receptionist (lucky for her we didn't…read moreget her name.) My mother who only speaks Spanish called to try to schedule an appointment when the person who helped her over the phone (had an accent and broken English as well) started to belittle my mothers language and lack of knowing some words in English. She would make comments to my mom like "keep trying harder" or "I can't really understand what you're saying" although my mom had asked for someone else who spoke Spanish she CHOOSE to STILL help us and still decided to make little comments to my mom that were unnecessary. From that point on I took over the call and tried to give her the benefit of the doubt. Of course the doubt settled in and the receptionist during the call told me that MY MOTHER was the problem because she didn't understand her questions and that's when I just hung up the call and saved her from getting chewed out. After the call I had made a complaint to corporate about this employee (who also mentioned to my mother she is the ONLY receptionist) in this office who belittled my mother due to the language barrier although the employee herself had broken English! I will be following up on this issue with corporate and see how it plays out because it's a type of discrimination and very very unprofessional on this offices end and ESPECIALLY that employee they have representing themselves. It makes me wonder how she treats other potential clients or existing ones that have this problem as well.

I love Dr. Osias she's an amazing doctor! I would give her 10/5 stars! She's really good and…read moreunderstanding. She listens and helps any time I need, BUT her staff is very under qualified to be working in the medical field. They need to go back to school. They're also rude and I can barely understand what they're saying most of the time. The staff is literally slow... idk how else to explain it. It looks like they hate their job. The office is always full of patients in the waiting room, the phone is going off non stop, the desks are a disorganized mess. The wait time even with an appointment is over an hour. I'm usually there for at least 2-3 hours and that's honestly what throws me off. She is always running around from one room to another and I feel bad for her. She has too much going on. As much as I love her it's time to switch. If I could see her somewhere else I would. I've been with her for 15+ years and she has been an amazing caring doctor I just can't with her staff and wait times it's unbearable.

A very professional Filipina doctor.. Always on hand to help her patient.. Been with her for almost…read more12 years .. Highly recommended

My mother 1st started bringing me as a baby to this doctor back in the 90s when she was located in…read moreSanta Ana. Dr. Irene Pe then became my brother's doctor in '93, then my younger sister's doctor '99. She's currently my baby nieces' pediatrician. While there were times when my mother would switch us to a doctor closer to where we would be living at, we would only stay with said doctor for a few months. My mother would end up switching us back to Dr. Pe. I doubt we would be going back all these 20+ years if the doctor truly wasn't a good doctor. Her office does get busy at times. So call and schedule an appointment. This office usually takes the last patient 30mins or so before they go to lunch, which is usually for about an hour. If you're dealing with an emergency or situation that requires urgency, you should probably go to your nearest E.R. or Urgent Care. That's just my opinion tho.

Second worst doctor my children have been to. Set an appointment to wait for the staff to be late…read moregetting back from lunch, rude inconsiderate, illiterate staff. The doctor is oblivious to her patients. My daughter waited shivering from a fever for her to say do you want me to do something about this? Would not recommend her.

I am in love with this clinic Dr Faltas is one of the…read morenicest and best primary doctors I have ever been to. He is very knowledgeable and easy going. I don't think I can find a better primary physician than him. The facility is clean. The staff is very nice and cheerful.

I was a patient at Santa Marya Family Medicine Clinic for years and recently terminated my…read moreaffiliation with the facility. My physician within this practice relocated to establish her own practice, and a request was subsequently sent to Santa Marya Family Medicine Clinic for my medical records in their entirety. Prior to this, I had already spoken directly with the records department and sent two emails to my doctor's office specifying that only a specific portion of my records was to be released, as the remainder was irrelevant. Because my physician was no longer practicing at your location, the request should have been directed to her new office. Releasing complete medical records for a patient who is no longer with your clinic, and doing so contrary to my explicit instructions, demonstrates a severe lack of efficiency, proper protocol, and staff oversight. Handling patient medical records requires the utmost care and professionalism. I urge management to review your record-release protocols and ensure staff consult with office managers or verify instructions before transmitting sensitive patient information. Out of respect for my previous physician, I will not file a well-justified grievance with my insurance company or the state. However, I strongly advise you to proceed with caution in the future.

First off, my wife went to most of the appointments for two of my babies. For my newborn, the…read moredoctor that went on maternity leave told that our babies eye was fine and not to worry. We went to two specialist from CHOC and they determined that he would need surgery right away. Yes, the doctor here was nice and professional but to say that everything was ok, was far from the truth. Second, though we may not be responsible for paying all the fees, they add bogus fees for surveys and they hide the truth on the reasons for an appointment. There is just too much to share in why they should not be practicing. They will schedule an appointment and change the reasoning of the appointment without you knowing. It seems like they do not have a history of conversations having with my wife. Third, they will not allow a second parent or our eldest baby to be in the building. I want to know what is going on and ask questions but they just don't allow that. I want to be a part of this experience but they won't allow two parents. Please be aware of their business practice. Not everything is transparent and it seems more of a business practice instead of a medical practice. I will be contacting all organizations to make sure this clinic is flagged for improper practice.

I would give 0 stars if I could. Dr. Lee has the worst bedside manner. She called my 6 yr old…read morechubby to her face and told her to go on a diet. My daughter plays sports and is very active. She is tall for her age and you could tell by looking at her she's athletic. And in the case that she was overweight there is ways to tell the parent without the child being ridiculed. Also, if you are part of LGBT don't come here. She is not friendly and won't keep her comments to herself. She can have her opion but don't make remarks in front of my daughter about "why is there 2 moms? I don't understand. There should be 1 only." Oh you guys are married and both claim to be mom?" " oh this is too much" I am mad at myself for not walking out, worst experience ever.