After owning vehicles for almost 30 years I can safely say that I have seen my fair share of auto repair shops over the years. Without a shadow of a doubt, Joe and his staff at Franconia Auto Repair get my vote for the greatest auto service experience that I have ever experienced, hands down. After hanging up the phone to schedule an annual inspection for one of my vehicles I knew I found my last auto repair shop. Desiree instantly made me feel comfortable with entrusting my vehicles with their shop. She was enthusiastic about working for Joe and truly made me feel like I was the only customer they had. She was able to schedule me for immediate service the following day, which was perfect, as I was in a little bit of a time crunch to have my vehicle inspected. Upon discovering that my vehicle needed a new set of tires I informed Joe that, if that was the case, I would be looking to update the look of my vehicle with a new set of rims. Joe personally spent the remainder of the afternoon reviewing my request, looking for the tire and rim combination that would meet the exact look that I was trying to achieve. Joe was very communicative with me throughout the entire process. He explaining, in very understandable terms, that certain tire and rim sizes were required to maintain the factory needs of my vehicle. He was very understanding of our budget and didn't try to sell us something that we didn't need. It's this type of attention to detail that will have me and my family coming back for years to come. Thanks to everyone at Franconia Auto Repair for their amazing work!!! read more

Having dealt with various auto repair shops in the past, I've have had a negative outlook towards auto repair shops in general as they would be more interested in emptying out your bank account, albeit slower than a dealership, but after dealing with Franconia Auto Repair, I can safely say they have changed my view towards auto shops. After speaking with Desiree on the phone, I was blown away by the exceptional customer service I have received from her over the phone and in person. Even the owner, Joe, personally came out to speak to me and have been in constant communication through the process which goes to show they value you as a customer and not just another wallet to siphon off of. Desiree scheduled me in for immediate service with out any issues or a long wait time. Franconia Auto Repair is your go to shop in the area if your car needs repair. It is a family owned and run shop that have been in the business for over 15 years. You get all the care from a mom and pop shop and none of the headache from a corporate run business. They are equipped with all the bells and whistles of a high end shop but the cost remains competitively low. Their attention to detail is immaculate to say the least. They will even go the extra mile and do a free follow up on the car and answer any queries you may have later on. They are familiar with working on any type of vehicles. I take my German car there and have yet to complain with their work. All in all, the care, quality of work and service they provide, and the unfamiliarity of buyers remorse is going to keep me coming back. read more

One of things you search for when you move to a new place is a reliable auto service shop. My family has lived in the area for almost 20 years. I've tried a couple different places for service but always left feeling like the shop just wanted to get me out the door. A friend suggested Franconia Auto. She said she was convinced Joe's service schedule on the car was the reason she was able to keep it for so long. My first experience was when my car had to be towed to the shop. Joe was great. He was very attentive even though my visit was unplanned. I felt good about having taken my car to him. That was over a 10 years ago. Our family still takes our cars (we have 3) to Franconia Auto for all of our service, scheduled and unscheduled. His staff, Bob, Linda (Joe's wife), Anthony, Joe Jr., always have a smile when they see you. I really feel like my car is in the best hands when I let Franconia Auto handle the service and the repairs. I've never felt like he's tried to take advantage because I'm just a woman. Instead he takes the time to explain what is going on with my car and answer my questions in language I can understand. I highly recommend Franconia Auto for all of your service needs. read more

I'm new to the area and recently had a bad experience with another auto repair shop that told me i needed something on my older car(lower control arms) to pass inspection and it didn't and i wound up selling the car. This is what i told to Desiree on the phone when i made an appointment to take my Mustang in for an oil change. Desiree was very polite and empathetic to me and my situation. Franconia definitely knows what they are doing and i like the way in which they do things. As part of the oil change service they checked a whole list of other things and told me what may need to be done. They have a 1-10 scale (which i think is brilliant) 10 being it needs doing right now. I like this system. I'm going to take my car in for inspection in May. Dave W read more

To find an honest mechanic and auto repair shop that is consistently reliable, prompt and genuinely fair is by far a very difficult task. I've been a client for nearly 20 years now and would NEVER waiver to any other mechanic regardless the need. These folks communicate well and deliver on time and as quoted. Franconia Auto Repair has always taken great care of both our foreign and domestic cars. When I hear friends talk about their car troubles, I always recommend the Franconia Auto Repair with confidence. Life is good when you have people you can trust to do good work and treat you fairly! They are stuck with us forever! :) read more

Highly recommend!! The staff is very warm, friendly and professional. I have taken my vehicle to many, many places in the surrounding area and not once did I receive the attention and care that my husband and I received. Very thorough diagnosis and I drove away feeling confident and safe in the repair. Noticeable difference in performance as well. Going forward we will be bringing both our vehicles there as well as both my daughters' vehicles. Price is reasonable! The service can't be beat and you won't be sorry going there for all your auto needs! Don't waste your time and money any longer! Great experience! read more

Great guys and great service. Trust all of my vehicles to Joe and the "boys". They have worked on my Mustang GT even before it was out of warranty. When ever I have needed any help with any of my cars and/or trucks Franconia Auto Repair has always been there. Would never consider going any where else. This guys here are more dependable, more courteous, and more reliable than any dealership service that I've ever had to deal with. If I could I would give these guys more than 5 stars. read more

If you need any work done to your car this is the place to go. Everyone is super friendly and very knowledgeable. If they notice something else needs work they call and let you know. They let you pick if you would like the extra work done or not before doing anything else to your car. They respond to calls and emails as soon as possible and they are very reliable. I would highly recommend Franconia auto. read more

Amazing Amazing service! I called on a Friday night 10 mins before closing needing all new tires on a company vehicle. Joe priced out tires for me over the phone (beating out 2 competitors) and gave us a rebate on the tires. When i dropped the truck off they put several mechanics on it so we could get our vehicle back on the road asap. This is a company i would highly recommend!!!!!!!!!!!!!!! read more

Old school neighborhood auto shop, where they really get to know their customers. I completely trust Joe's recommendations - he is about the long term relationship with customers, not the quick buck. And Desiree is great at working with customers' schedules and requests, even on short notice. I won't bring either of my cars to anyone else. read more

Franconia Auto Repair has been our service center for over a decade now. They have serviced every type of car we've owned - domestic and import, sedans and suvs, brand new cars and 12 year old cars. The owner stands behind his technicians' work and I have never had an issue. I trust these guys and I highly recommend them to my friends. read more

Joe and his crew do an amazing job of keeping my three High mileage vehicles on the road at very affordable costs. All questions are answered efficiently and with great patientence. read more

Had a very positive experience. The staff was very efficient, knowledgeable and courteous. I would recommend Franconia Auto Repair.