I have always had this concern with anything that has a really long warranty... Will the company be…read morethere to service the warranty or is it all just a big scam. Well, I had a roof done about 9 years ago by a company that does not exist any longer. But that company was bought by Bakersfield Roofing. That roof has a leak, so I contacted the original company, which forwarded me to this one. It was a crazy stormy weekend, which is pretty rare in Bakersfield. I left a message that stated something about how I was surprised they were not working because of the crazy weather (it was a Saturday). They never call me back. So I follow up with them, and this is really what the review is about. When I call them again on Tuesday, the owner actually answers the phone. He tells me that he thinks my comments about working on the weekends is rude and that he is entitled to a vacation. That is how it started. I explain how he bought my warranty, and he says he doesn't think that is how it works. I told him I am sure it is how it works because I have seen lawsuits about it. He keeps making very aggressive comments at me, and when I try to respond (in a nice way, trying to get on the right foot), he cuts me off and says he is not going to argue with me. He did this like 5 times... Makes and inflammatory comment, I begin to respond, and then he cuts me off and says he is not going to argue. Then he started asking me if I did something to the roof, and I said, just go look at it. He finally does, which takes way longer than I would have expected. He did some kind of patch or sealing according to the tenant and is supposed to call me back and explain what is going on. He never does. I call him a week later and he made some excuse about HVAC people needing to seal things anytime they are up there (never heard that one before). Blah blah blah, he kept making weird excuses and speculating on what happened. I just want it fixed so it does not cause damage to my property. Bottom line is that even if his work is good and he is knowledgeable I would never work with a person that is this difficult to communicate with. At this point I think he still thinks he does not owe me any warranty service, so let's hope nothing else happens. Adding this after his response: This is exactly the response I would have expected from Jerry. I don't have a problem ordering or paying for work. I have a problem with vendors that are rude, call me names, and like to start blaming everything else before they even get to the job. You can tell from his response that Jerry doesn't understand that my issue is that he is rude, difficult, and unprofessional.

I called for an estimate for re-roof Before my 28 year old roof starts leaking. Jason arrived 2…read moredays later at time promised. He assessed condition, gave me brochure for products they use and provided a fair estimate the next day. Their crew of 4 craftsmen arrived 10 days later completed the entire job (single story home) in only 8 hours spread over 2 days. The crew was very respectful of my property and completely cleaned up the job site. The owner (Jerry) even payed a visit at the end of the job which i thought was a very professional and classy thing to do. The other thing which is impressive is Protec roofing is based in Bakersfield and my home is in the Tehachapi mountains which is about 58 miles away. The roof looks OUTSTANDING ! Thanks Protec roofing.

I cannot say enough about how impressed and grateful I am with GreatWay Roofing, and so much of…read morethat credit goes to Tim. He was such a pleasure to work with. He is kind, attentive and thoughful. A full roof replacement is a big investment, so feeling informed and confident throughout the process really mattered to us, and Tim made sure we always did. He even managed to get us an earlier start date than expected, which was a wonderful surprise. I was just as impressed with the rest of the crew. They documented every stage of the process, took great care to protect the surrounding work area, and left everything clean at the end of each day. What really stood out most was Tim's character. It is clear that he is passionate about what he does and genuinely wants to do the best job he can, and that is something you don't come across very often. He took what could have been a really stressful experience and made it feel completely manageable. I honestly wish every service provider was like Tim and GreatWay Roofing. I would highly recommend them for any roofing project!

We enthusiastically recommend Greatway Roofing for home and commercial roofing projects. They…read morereplaced our 32 year old roof and their workmanship is outstanding. From the bid process to the end of the project, they communicated information and answered questions promptly and completely. The price was right. They stayed right on schedule. The supervisors checked in w us every day upon arrival. The work sight was cleaned every day. We received updates by video every day to see the job progress. From the owners to the crews, the Greatway team was professional and respectful. Great people and a great company.

I hired Platinum to fix my roof and I wasn't happy with the outcome. What happened is that I was…read more having water damage in the ceiling & I paid over $1,000 for the owner to fix my roof but next time I looked he had his dad there working on it. Both of them never figured out how to repair the roof, but they thought they'd fixed it. Then we got a strong rain and I had so much rain that there was actual water coming out of the damaged area of the ceiling. I had to put a bucket to catch the water as it dripped down. All I can say is that the roof wasn't repaired and I lost my $1,000 on customer no service.

After our 1st Bako rain in November 2025, I noticed the roof leaking into our dining room ceiling…read more I called and Christian came out the next day for a free estimate, the price was reasonable and literally 2 days later Christian and his team fixed the roof on time for the next cycle of rain. I was so nervous that it would leak again but was ecstatic that the job was done well and no further damage was created. I'd totally recommend.

From start to finish the experience with diamond ridge was superb. Alex kept us up to date through…read morethe process, even while we were out of country. We had complete trust in him and the team to get the job done. Even with unexpected findings like multiple stacks of shingles, a pre existing wood shake roof, and some water damaged boards, they offered a fair price and fixed it like new. The new gutters installed also look great!

Awesome customer service. Prompt and responsive. Provided us with helpful pictures to share with…read moreour HVAC service providers for potential repairs that were affecting our roof. We appreciate you and will be sharing your info with anyone else in need of an excellent experience. Joseph and Stephanie Crisostomo.

I had an exceptional experience with Self Brothers Roofing and Construction. I highly recommend…read morethat you call them if you are in need of caring for your home. They were incredibly quick to respond when I called. They came out and to look at my roof, discussed what would be needed and provided a written estimate all within the same day. The price was much less than I was expecting! Upon my acceptance of their estimate the job was scheduled for the following week. Their team showed up on time and got right to work. Dillon was on hand to explain their process and what I could expect throughout the day. They protected my grass with a tarp to collect the old roofing material and all the trash generated from the job. My yard was completely cleaned before they left my property that day, even though they were returning the next morning to finish the job. Their workmen were polite and respectful. Ryan contacted me early the second morning to schedule the end of job meeting and final invoice. When they were finished Aaron offered to take pics for me so I wouldn't have to go up on the roof myself, so awesome. I definitely would consider The Self Brothers to be the pinnacle of standard in the industry. I am beyond pleased that I trusted them to care for my home. I am incredibly pleased with my new roof, not to mention my home looks so remarkable!

From the owner: Self Brothers Roofing is a trusted, family-owned roofing company dedicated to delivering…read moretop-quality service with integrity and professionalism. With 20+ years of experience, we specialize in residential and commercial roofing services, offering everything from repairs to full installations. What sets us apart is our commitment to customer satisfaction, attention to detail, and transparent pricing. We use only the best materials and ensure every job is completed with the highest standards of safety and craftsmanship. When you choose Self Brothers Roofing, you’re choosing reliability and expertise you can count on

Mike came to check my rental. He was great! He took pictures, explained in detail and even patched…read moreup on the same day. I will definitely use him in the future.

Professional, courteous, and respectful of our property. They took pictures (thanks for not making…read moreme go on the roof!) and showed me the damage - the after work look like they never removed a tile - very impressed! Great value as well!! Will use in the future for preventative maintenance and repairs. Thank you and your team!!!

I just had my final walk through with Atlas Roofing. I could not have been happier with my new…read moremetal roof for my home in West Hills. Barak came out and offered me a free estimate and sent out a detailed scope of work and proposal. It was a smooth process. I highly recommend Atlas Roofing especially if you want a reliable company .

I recommend using Atlas Roofing. The team did a thorough clean up, making sure not a single nail…read morewas left behind. They even took the time to clean any roofing debris that had landed in my neighbor yard. Highly recommend for anyone looking for quality roofing work. Thank you Michael

Great company. Did a wonderful job on my roof. Very informative and considerate. Even covered the…read moreinside of my house with plastic to limit the amount of dirt coming from my flat roof.

These guys made getting our new roof so easy, I really wish we would have found them sooner. At…read moreevery step of the way, Abraham was communicative and transparent about everything from process and timeline to materials and pricing. Once we decided to move forward, the crew was able to get started fairly quickly and worked efficiently throughout the project. Before I knew it, we had a brand new roof. They even sent someone back to touch up some paint. More importantly, Jose made sure that we were 100% happy with the install. Our new Spanish tile roof looks great and I *highly* recommend AJ Reyes Roofing.

Our home sustained significant roof damage during the Santa Ana wind event that ultimately…read morecontributed to the Altadena fires in January 2025. Unfortunately, despite a lengthy back-and-forth with our insurance company, we received only a modest settlement toward the cost of replacing the entire roof. As a result, my wife spent considerable time researching roofing companies in hopes of finding a reputable, licensed contractor that could work within our budget. While several of the companies she contacted were professional and courteous, we ultimately chose Prime American Roofing--and we are extremely glad we did. Our Project Manager, Jonathan, worked closely with us and provided an estimate that fit our budget. He was friendly, communicative, and always available to answer questions or address concerns. His team handled all of the necessary permits through the City of Pasadena, making the process as smooth as possible. Most importantly, the roofing crew did a phenomenal job replacing our roof. The quality of their workmanship exceeded our expectations, and Jonathan and his team truly went the extra mile to ensure we were satisfied with the final result. I'm including some photographs with this review. We highly recommend Prime American Roofing to anyone looking for a licensed, bonded, reliable, professional, and customer-focused roofing company.

UPDATE: Prime America Roofing has now addressed and resolved the concerns described in my original…read morereview. Following my original review, Prime America Roofing contacted me and took responsibility for addressing the issues I had raised regarding my $25,000+ silicone roof-coating project. I believe it is only fair to update my review to reflect that the company ultimately responded to my concerns and resolved the outstanding matters to my satisfaction. My original concerns were legitimate and accurately reflected my experience at the time. They included silicone overspray and splatter, components on the roof not being properly repositioned, an improperly routed AC condensate line that caused an operational problem, silicone residue left in an outdoor sink, and--most importantly at the time--a lack of follow-up after I initially reported these matters. Since then, however, Prime America Roofing has worked with me to address these concerns, and the issues have now been resolved. I appreciate a company that is willing to return, listen to a customer's concerns, and make things right. While I wish the project had been completed to this standard from the outset and that the initial follow-up had been more responsive, I also believe a contractor should receive appropriate credit when it ultimately stands behind its work. For that reason, I am updating my original review and rating to reflect the company's subsequent efforts and successful resolution of my concerns.