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    Franke Santos

    5.0 (4 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Franke Santos

    Clothing alterations

    Clothing mending and repair

    Embroidery

    Franke Santos Photos

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    Monogrammit

    Monogrammit

    (52 reviews)

    $$

    It's really tough to find a good place that does custom embroidery but so happy I found this place!…read moreWanted to have robes I purchased for my best friends wedding monogrammed and they did such a spectacular job! The owner Elisa is also so sweet. Will be going back!

    Used to have someone in the office come here all the time to assist us with embroidery, so I…read morefortunately never had the opportunity to deal with Elisa, the owner. This was the first time I interacted with her, and will certainly be the last. At first, she seemed flustered. We went over *exactly* how we wanted to the monogram to look; size, color, location. When the day came for pick up, I was astonished as to how wrong the product came out. The font was triple the size we agreed on and we described, and the location was in the middle of the product (versus along the edge, which was what was explicitly requested). A few back and forths, she admitted to incorrectly monogramming the product and gave a discount of $16 for the monogram, but refused to acknowledge that the product was ruined or damaged. Her exact words "damaged means the product does not work, it works, the zipper works." I explained that the product was handmade, that another comparable product can be obtained in an expedited fashion so that it can be ready for Christmas, and discussed that we would only feel right for her to reimburse us for the product that was ruined. She vehemently opposed any amicable solution and lost a customer for life. B aware of shady businesses that cannot take ownership for their mistakes and errors.

    The Best Screen Printing & Embroidery - 3D & Flat Embroidery Combination on Hats

    The Best Screen Printing & Embroidery

    (262 reviews)

    $

    Historic South Central

    The most horrible screen printing company I have ever done business with in my entire life. Instead…read moreof addressing the issues and how they damage hundreds of dollars worth of my hoodies with their careless employees, they ask yelp to remove my review. So here it goes again, even better this time. I have been dealing with this company for over 4 years. They were pompous and arrogant the entire time I worked with them. They have no regard for their customers and they're only looking to make money. They have blatantly printed my stuff wrong multiple times, but I have worked with them and been patient with their printer for the sake of my business. I had an order of hoodies printed for some big celebrity clients, and they were the same hoodies I've been printing with them since 2020. I had other hoodies in the order, but this one in particular was the one that got damaged. In this industry men don't respect women at all, and they expect us to just do whatever they say and take whatever they give. The damage hoodies, I'm referring to were printed as a set of five. The print was blatantly wrong and crooked, completely not centered, and he was so rude about it. The ONLY printer in their company that knows how to print is so careless with everyone's order that you literally have to just hope and pray your order is done right. The owners of this company do not care about anything but money and they especially don't care about the employees. That's not an excuse to treat people poorly and take peoples hard earned money. The customer service is horrible, the attention of detail is horrible, these people are just money hungry, arrogant business owners. The people that run this company have no idea how to print anything and all they look for is mass orders of basic printing, so that they can get their money out of people and go onto the next client. They have no structure in their business and they are extremely rude to women. If you are a woman and you go in there, they expect you to be brainless, even when they're wrong about how to run their own machines. This experience with them over the past couple years has been a nightmare ever since they fired the actual people who actually cared about their customers and took the time to make sure the work was done correctly. In the middle of the pandemic, they fired so many hard workers and it was really sad. I am permanently disabled, and the discrimination that I have dealt with in this office has been nothing less than stressful while trying to recover from surgery and run my business. They don't even have an office anymore that clients can come in. I spoke to the sales person and he said that he was at home and that he couldn't tell me who the boss was-- which is a lie. When you go to drop off your orders the shop is dirty, there's paint everywhere, there's no organization. The work environment has not been good for a long time, but due to business needs, I made sacrifices and did whatever I could. I've referred this company to so many people and I regret doing so because they are horrible people.

    Great job with my patches. Wish they did a discount for schools. But still great work.read more

    Village Cleaners - Dry Cleaners

    Village Cleaners

    (105 reviews)

    $$

    I brought in a used acetate and cupro blend velvet jacket and a stained dress shirt that features…read moreintricate buttons and paneling. The jacket was the main concern. It features a purposefully crinkly texture, and the blend is an odd one. Doing some research, I've noticed both of the fabrics for the jacket require specific care to avoid damage or shrinkage. The liner also features viscose which is also susceptible to shrinkage. And it had that used clothing stench combined with some body odor from the prior owner in the pits area. The dress shirt had a few stains around the collar but some fabric ironing spray stains from a hotel stay. Suffice it to say, both items were needing some TLC but need the right TLC. I gave this spot a go because of the reviews and hoped that they'd accept both items but also handle them with the necessary care. I made a big point about the blend when dropping off, and the guy at the counter kindly took it and asked the cleaner what they could do. After a quick evaluation and pricing, I felt pretty confident they'd do the job. And voila! Not only were both items cleaned of any smell and stains, but they came back in like - new condition. The velvet / velour jacket retained its unique properties while also feeling 10x more soft than when I dropped it off. And the dress shirt was saved from what I feared were unsalvageable stains. They also had the items ready in a little less than 24 hours. It was one the pricier side, but not as crazy as some other spots I checked out. Highly recommend if you have any cherished (but delicate) items you want clean without the worry of them being damaged.

    Village Cleaners does an excellent job with both quality and service. I really appreciate their…read moreattention to detail and the reliable results every time.

    Franke Santos - embroideryandcrochet - Updated June 2026

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