While I initialy had positive experiences here, my tax returns over the last two (2022/2023) years contained significant (and basic) errors, leading to thousands of dollars in back taxes, interest and penalty fees. It's been very disappointing and expensive and I wasn't offered a refund and had to follow up several times to even get it resolved. There's definitely been a change here and my advice if you're looking for peace of mind when completing your taxes, is either to do them yourself or look elsewhere. read more

After two years of terrific service, the 2023 tax filing season was a very different, and unpleasant, experience. We returned all of our documents well ahead of their early-March deadline and, after I prodded them for confirmation of receipt, we heard nothing else. Several days before tax deadline, they sent a mass email to all clients suggesting that if we hadn't heard from them yet, they would file an extension. I reached out by email and phone--several times--the weeks before and following April 15, with no response or even confirmation of receipt of my communications. At that point, we had no confirmation that our tax documents were actually in their queue or that an extension had definitely been filed on our behalf. Frankford responded (via email) many days later and, while they acknowledged that this was a difficult year for them, they provided little to no proactive explanation of our taxes, nor did they review any of the returns with us. A week ago, we received a letter from the IRS that our taxes had been filed incorrectly. We understand that accountants make errors, however, despite reaching out to Frankford about the error, we have yet to hear back to understand what happened. It seems their lack of communication is not limited to the weeks around tax filing deadline. We will be looking for another tax professional next year, and would encourage others to approach Frankford with caution. read more

We've used Frankford Tax Pros for 3 years now and normally it's been a relatively painless process, however starting in 2023/2024 we've been completely ignored, no idea if they're working on our taxes, no confirmation of anything, and just completely unresponsive. Entirely unacceptable for a tax preparer. Don't engage with them at all, even if they initially accept your documents you'll just be left hanging with no idea if they've filed anything at all. They finally got back to us and told us June, but it's well into July and we still haven't heard from them. read more

I have to agree with other posters - we used to love their services, specifically with Chris, and even referred friends to them but communication and quality has declined over time. In March I sent an email to them telling them we were moving cross country but planned to use their service again and would upload everything when we got all our tax materials. No one responded. I emailed them again in the beginning of April asking for a link to upload the documents. Malena told me it was too late and 11 days wasn't enough time to put everything together and they would have to file an extension. I mistakenly read this email though and thought she was saying if we uploaded everything that week it would be sent in on time. I sent her two emails asking to clarify everything in terms of due dates. No response. Her email had been oddly worded, almost a string of phrases with no punctuation used anywhere. Finally Walt emailed me back 2 days before taxes were due telling me they wouldn't do our taxes and instructing me to find someone else to do them. I don't think I've ever left a bad review on Yelp but considering I've referred this company to others I felt compelled to leave this here in case it's helpful to anyone out there. read more

I highly recommend Frankford Tax. They are knowledgeable advisors and consistent with their processes.

These guys are great. Chris and Russell are extremely professional. Our family have been using them for several years now. They are very hands on and will sit down with you and explain the entire process if you need an explanation. Always respond to emails and are quick to return your call. Thank You guys. read more

After a successful first meeting back in February with one of their accountants, the following communications were a disaster. Almost a month of sending e-mails asking about my filing status and further information just to receive an answer a week later, if lucky. Their service is unprofessional and, by the looks of it, I wouldn't have made the filing deadline. My friend and I were excited about getting to know them professionally, because their premise seemed quite awesome, but ended up being disappointed by their lack of communication. read more

Holy smokes! I love this place, they are really chill, reasonable, and professional people. They were super sweet to let me get squeezed in to their final tax season! The entertainment feels like you are at home and not in a cold blooded office that you don't look forward to. Highly recommend this place for next year! Thank you Chris!!! read more

Almost missed my tax filing date because of their communication. Contacted them through Yelp about a quote and then after getting a quote emailed them on 8/17 saying let's do it and asking what they needed from me. Emailed again on 8/27 after no response. They replied on 9/6 saying they were swamped with other work but said they could fit me in after the 15th. I replied next day (9/7) and said that works just asked them to send what was needed so I could be sure to get them everything they need by the 15th. No reply. On 9/18 I emailed again asking about it and nothing. No reply. Not a late reply, nothing, at any point. I went elsewhere. From my perspective a month+ of no replies or communication is beyond the limits of decent customer service, especially when there are deadlines involved. read more

I was originally going to set up an appointment at H&R Block, but my boyfriend's mom advised against it. My boyfriend did a quick search for an accounting firm, and found this gem. Unfortunately, I didn't go into do my taxes, and my boyfriend took my forms for me, but he had nothing but great things to say about the process! So thankful our taxes have been taken care of! read more

Second year going to Chris this year. Awesome experience again. Whenever you look for someone to help with your taxes make sure they are willing and able to help explain what they are doing. Chris is excellent at explaining everything he is doing and the reasoning behind it. In addition Chris helped when the city came calling for "owed" taxes. Thank god I had Chris to help communicate with them and work to fix the glitch. Absolutely recommend Frankford Tax to anyone who needs their taxes done. Even if you aren't in Fishtown/Kensington give them a call! read more

As a small business owner there is a LOT of complication in navigating the tax code from city to state to federal level. Chris has helped me a ton and put my mind at ease. I am so happy I went in for the initial visit. The office is friendly and Chris has gone above and beyond, quick email correspondence and answering a lot of my questions without billing for them. I am VERY glad I went in to see these guys and will continue to use their services moving forward. read more

I'm pretty new to filing my taxes here in Philly and was super stressed about finding someone to do them for me. After finding Frankford Tax Professionals right here on Yelp I gave them a call. Over the phone they were super helpful and gave me a quote right away. They also had open availability before anyone else I called! At first I was a little confused because it's located in the 2424 building on York but after I figured out how to buzz in (pro tip: read the call box instructions before pressing buttons) it wasn't too hard to find the place (located on the third floor; there's no elevator that I'm aware of). Anyway Chris was super helpful and very friendly. Not only does he know his stuff when it comes to taxes but he also knows the neighborhood and is passionate about it. We even had some common interests! The whole thing took less time than I expected and was definitely affordable (I owe a lot because I am a tipped employee). I will 100% be back for next years taxes! Thanks guys! read more

Chris is amazing. After using turbo tax for the past how ever many years, my husband and I decided to find a reasonably priced tax professional in the area. We ended up having some issues with my W2 and he helped me work through everything. Even after I left, Chris was emailing back and forth with me ( 2 days later AND after hours) to help me with some lingering questions - he was super responsive and patient. I'm now on track and it's all thanks to him. He didn't even charge me for some extra paperwork I needed done. If you're looking for a new tax guy, he's it. Also, the receptionist is super friendly! read more

I've been working with Frankford for a few years. My initial work with Chris was fantastic. He was responsive and helped me navigate some tricky tax issues. As the years have gone by, I've noticed steady decline in communication and responsiveness. I'd have to send multiple emails over weeks in order to get questions answered. I've always just chalked it up to busy tax season. And then came my 2020 filing. Chris made an error on my tax return that has led to me not receiving my refund. I emailed him twice over a 3 week period with no response. Finally I called him and he noticed the error and refiled. It's been almost 5 months since he filed the amendment and I still haven't received my refund. I emailed him to make sure everything was still being processed and that there weren't any additional errors. After 9 days, I still hadn't received a reply, so I gave him a call. He didn't answer. Instead, he responded to my email. His response was completely unprofessional. I was told Google my issue and to refrain from contacting his "personal" cell phone despite the fact that this number was in his email signature. Bear in mind, I called during regular business hours and left a message asking him to take a look at the email I had sent 9 days earlier. Chris also shared that he was dealing with some family issues and that I should reach out to the office's general email address. I emailed them two days ago asking for a refund for the $210 I paid for this headache. Still no response. Still no refund. Still no answers. Ultimately, I feel like Frankford Tax Professionals has taken me for granted as a customer. They aren't doing me a favor. I'm paying for a service. read more

5 stars - Ultimate friendly tax experts who care about the customer. I went in to meet with Chris to do my taxes. I had to remind myself that I was in an accountants office because these guys were the ultimate chill guys. I felt as though I was talking to a freind over dinner; Chris genuinely cared about my situation and wanted give give me the best service possible. He also was interested in me as a person in general and not just another customer. I asked him a series of questions of different scenarios and he did not make me feel any less for asking. He patiently explained the process and did everything he could to make sure I would get the best possible outcome. Everything was taken care of on the spot. Really, do yourself a favor and go visit "the tax experts without the suits." They have the expertise and are looking out to give you the best possible resolution. These guys are so cool and down to earth that you'll forget you are in an accounting office. You will feel valued as a customer and as a human being. read more

Been working with Frankford for personal taxes for 4 years and now they have my business account as well. They're knowledgeable and are happy to answer questions and offer advice. Chris and Russel are the only team accountants and can get quite busy I'm certain. During the busy times of the year, it did take a little longer to get a response from them, however, anyone that's running a company should recognize there's only so much time in a day, and if you're that concerned about missing a filing date, then you should just file earlier. They have my business for the foreseeable future. read more

Being a mortgage banker for 17 years, examining tax returns for borrowers is my job. My client focus are people born between 1977-1995 looking to purchase their 1st home or 2nd home due to family expansion in Philadelphia county. I get asked for tax referral all the time and know the big firms in the city don't want "The Little Guy" and their fees are $350+ for simple work. Today, my girlfriend and I sat with Chris and he did a 1st class job. Both of our refunds were healthy, work tight and the facts they are in jeans, t-shirts, riding their Fuji bikes to work and listen to classic rock/80s music made them my new referral source for quality CPA work. We give them 5 out of 5 stars. Thank you fellas! (P.S. We asked for non-discounted prices and they were less expensive than both of our accountants.) read more

These guys are awesome! I was in a frantic state when I tried to do my own taxes and it seemed as though I would be owing... contacted them via yelp for a quote and Chris was super quick in response. They were able to see me the same day, filed my taxes within 30 minutes and I didn't owe anything! Def a great spot that is well priced. Thanks Chris and team!! read more

Frankford Tax Professionals has now done my tax filings for three straight years and I've got nothing but great things to say! Even with added complexity (foreign income, w2 & 1099, LLC, FBAR), they attack the job with great detail and they find things I would have never noticed. Looking forward to working with them into the future. read more

Chris is awesome. Taxes done efficiently by someone who knows their stuff. Total peace of mind as I've outgrown the H&R Block type of returns. Everything is electronic and he takes credit card which is nice! read more

Seriously, I don't know enough good words to say about this firm. I'm a Philly native who owns a couple rental properties in the city. When I moved to California, the city hunted me down for failure to file a few years of business tax returns, threatening me with $3500 in taxes and fines - and a court date. Living so far away and not knowing how any of this works was pretty daunting, but I was able to find these good folks on Yelp. Walt Musial was super responsive from my very first contact with him. He methodically walked me through the process and filed three years of prior returns. In the end, I only owed $48 plus $85 to dismiss the legal action. Walt also went the extra mile to bring me into compliance with all of the City's ridiculous license requirements. (Come on Philly!) This guy is 100% awesome, and I look forward to working with him to file all of my future tax returns. read more

Chris was very helpful in answering our questions. He was able to meet for a consultation within hours of my call to the office. He related that our taxes were straightforward if we were to do them ourselves, saving us money and showing a strong sense of business ethics. I will certainly return in the future. read more

They've always been super helpful for me over at Frankford Tax. Chris always makes himself available for me, which is super hard because I have a very busy schedule and the other thing I admire, is how quick and straight forward they are. I would highly recommend. read more

Chris did such a wonderful job filing my taxes! I thought my tax situation was fairly complicated but he was so relaxed and laid back about it all, all while being very professional, extremely knowledgable, and fast. It was easy to communicate with him throughout the whole process and he always answered all of my questions in a timely manner. I'm definitely satisfied and will be going with Chris again next year! read more

I came in toward the end of tax season, which I know is the busiest time but Walt still fit me in. He did an excellent job preparing my taxes along with my rental property stuff. He goes into great depth to make sure you understand everything he did as well. What a relief it was having him do my taxes, see you next year Walt. read more

If you want great accounts who are professional, yet relaxed, this is the place to go. Both guys are awesome to work with and responsive - exactly what you'd want from an account. Can't recommend them both enough! read more

The name says everything. I can't make a poached egg and I sure as heck can't negotiate taxes. FTP met up with me at my convenience and PROFESSIONALLY filed my taxes. Friendly, knowledgeable and easy to work with. Can honestly say I am looking forward to taxes next year. read more

Always used Frankford Tax for my Electrical Contracting Business. They answered the questions that I had regarding filing for state and federal taxes. Highly Recommended! read more

These are the guys that everyone wants, but can't find and ultimately lead people to resort to Turbo Tax. Absolutely need to contact them! My husband and I just had our taxes done and Chris was amazing. He asked tons of questions and thoroughly explained everything. We told him that he won't be getting rid of us for years to come. read more