Worst customer service imaginable. Ignoring your clients is the lowest level of service a business…read morecan provide. They don't return phone calls or emails (I'm talking in July- not in April. That would at least be understandable.) When trusting someone with your finances, we expect someone who cares....which is why we chose a smaller Manayunk firm instead of one of the big Philly firms. Somehow, there seems to be no regard for customer care or personalized service...or any service for that matter. Since it seems clear the JEM&Assoc and our "accountant" Brian seem not to value our business in the slightest, we will be taking our business elsewhere. I don't have time to chase people who I am paying to do a service for myself and my family. If you need further clarification of the situation, it's been almost a month since my first email, a week since my follow up email asking if he had an alternative preferred method of communication, and three days since I called his office and left a message. We had to file an extension, so we are-in fact-working under a deadline. This isn't the first time we've been disappointed with their professionalism...but it will be the last.

I was recommended to John McGovern over 10 years ago and have been extremely impressed by he and…read morehis staff's up to date knowledge of accounting and tax preparation. I have also recommended them to friends and family members, and have heard that they were equally pleased.

What else is there to say.. 5 stars, cause they make you feel as comfortable as you can be…read more Family operation.. They are not a chain company so right there is a plus. They will treat you better than a H&R Block would.. You will not spend an arm and a leg for service as you would with H&R or any other chain locations. When i say family, they are a family group, mother and son both are very knowledgable, both will make sure you are on a right path. I have dealt with them in previous yrs, before they opened this firm and I plan on continuing my financial endeavors with them. They will help if you just purchased a house, just married, just about anything if you are not a numbers person. I wish that "All State" didn't brand this phrase "You're in good hands" because in acutallity they make sure you leave with a sigh of relief and knowing you are going to be fine. No complaints, just a great experience, great comfort.

I have been using the Fontana group for several years for both my personal and business taxes…read more Phenomenal customer support! Knowledgeable team who goes above and beyond to make sure your questions are answered and needs are met. I am so glad I found them!

Nick was great to work with. He handled our company taxes since 2008 and assisted in the sale in…read more2022. If I decide to unretire, he'll be my first call. Thank you!

Beware! Terrible mistake trusting these guys to handle my company taxes. One of my companies taxes…read morewere rejected and never notified us. The only and best communication you'll get from them is when they need to be paid for their scam services.

I'm writing an update to the previous review. Since posting the review, a representative from Kim…read moreYeung Ling PC has reached out to me and provided a follow up service from a senior accountant. Mr. Chow was very helpful and knowledgeable, he answered and addressed my pervious tax questions and concerns. I don't think the first accountant was very experienced, but I'm happy with the service Mr. Chow provided and would return again.

Used them for over 10 years. They get the job done, and have professional & courteous employees…read more Usually have decent turn around time even during busy seasons. Handles more complicated matters like real estate depreciation and such as well. Recommended.

I used Macalpine Carll's services for five years. I would not recommend anyone use them for tax…read moreprep. They failed to file my tax returns on time on several occasions, and ended up costing me thousands of dollars in penalties. In the most recent incident, after failing to file my business taxes, the accountant simply would not set aside two hours to finish my returns. I ended up calling him several times a week for months-28 calls in total. By the time he actually did the returns, I had thousands of dollars in penalties. To top it all off, today, I learned from the IRS that Macalpine never filed my 2020 personal taxes.

Jim Wilson completed my 2017 taxes, and the work I paid for was superb. He was extremely efficient…read moreand timely, which is what one is looking for from a tax preparer. He also helped me get ready for 2018 with the new law changes in Washington. I am happy to use him again and I am not sure why the first reviewer offered such a negative response to MacAlpine Carll & Co, but I believe it to be fake news.

Absolutely horrible. They are incredibly nonchalant over forcing you to incur significant fees and…read morepenalties for their failing to get around to preparing your tax returns in a timely manner, they have 3 different preparers say 3 different things as to the substance of what's to be included in the returns, their fees are way above market rate, and Bill obstinately refuses to respond directly (let alone coherently) to straightforward questions concerning your returns. On top of that, they'll charge you $50.00 just to return your own tax documents, as well as be extraordinarily difficult about providing a simple answer regarding tax liabilities they go out of their way to ensure you incur just to ratchet up their fees. Do not use.

Second all the other glowing reviews. Holtzman & Associates are the best led by Bill Holtzman…read more Terrific forensic accountant. Knows what to do and takes care of you throughout the process--advising above and beyond. My taxes got to point (complicationwise) where I could no longer do myself, and best thing I did for said self :) was take here.

We were looking to switch to a different CPA after we moved and we were then too far from from our…read moreprevious accountant. I found D'Angelo on Yelp with a few decent reviews so I met with him and had him take a look at our taxes. We own our own electrical business, so it is a lot of dense material to process. The firm was patient, thorough and very personable through the entire process. Everything went very smoothly and quickly. We were very happy from process to price! 100% 5 STARS!!!!

Last spring, I was very fortunate to have had a friend recommend John D'Angelo to be my accountant…read more From the time I walked through the door, John was very personable, and walked me through the process carefully and clearly, and was able to reassure me that I had nothing to be concerned about. Throughout that spring as John and I remained in contact, updating one another with whatever further information we had, I felt valued and appreciated as a client, and I appreciated that John was able to take the time to handle my filing with thoroughness and care. This winter, John has already sent me a preliminary file with all of my tax information ready, seeking updates anything that may have changed since last year. Once again, I appreciate the time John has taken to prepare this file for me, and has taken a lot of my organizational concerns away, since so much of that has already been taken care. Finally, I have been very pleased with John's knowledge of the current tax code, which have resulted in tax refunds that I have been very pleased with. It is with much enthusiasm that I recommend John D'Angelo for tax preparation assistance, for I find him to be very conscientious, personable, knowledgeable, and trustworthy. I look forward to working with him for years to come

While I initialy had positive experiences here, my tax returns over the last two (2022/2023) years…read morecontained significant (and basic) errors, leading to thousands of dollars in back taxes, interest and penalty fees. It's been very disappointing and expensive and I wasn't offered a refund and had to follow up several times to even get it resolved. There's definitely been a change here and my advice if you're looking for peace of mind when completing your taxes, is either to do them yourself or look elsewhere.

After two years of terrific service, the 2023 tax filing season was a very different, and…read moreunpleasant, experience. We returned all of our documents well ahead of their early-March deadline and, after I prodded them for confirmation of receipt, we heard nothing else. Several days before tax deadline, they sent a mass email to all clients suggesting that if we hadn't heard from them yet, they would file an extension. I reached out by email and phone--several times--the weeks before and following April 15, with no response or even confirmation of receipt of my communications. At that point, we had no confirmation that our tax documents were actually in their queue or that an extension had definitely been filed on our behalf. Frankford responded (via email) many days later and, while they acknowledged that this was a difficult year for them, they provided little to no proactive explanation of our taxes, nor did they review any of the returns with us. A week ago, we received a letter from the IRS that our taxes had been filed incorrectly. We understand that accountants make errors, however, despite reaching out to Frankford about the error, we have yet to hear back to understand what happened. It seems their lack of communication is not limited to the weeks around tax filing deadline. We will be looking for another tax professional next year, and would encourage others to approach Frankford with caution.