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    Frankfort Cemetery

    4.3 (6 reviews)

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    Clark Legacy Center

    Clark Legacy Center

    (3 reviews)

    I lost my husband recently and had already chosen Clark. They are very compassionate and gentle and…read moretook very good care of us. We used the cremation service which was very quick and professional. I will continue to use them if needed again. They are one of the best I believe.

    My mother recently passed away after a horrible battle with cancer. As my family and I have used…read moreClark Legacy Center's services in the past we trusted them to handle her cremation and memorial. Upon meeting with them to select the urn and other memorial pieces, we decided to get yellow roses which would hold our mother's ashes. Yellow roses were her favorite so we felt they were a beautiful way to keep her close to us. The lady helping us showed us the red rose which they have on display in their Celebration of Life building. She said this rose was no longer available but stated that another company they use offered a rose which was similar. Sadly, upon receiving them we were shocked to find that not only were they the wrong color (we ordered yellow and received a strange cream color) they were extremely different than the one they keep on display. The only thing similar about the two is that they are both flowers but ours look nothing like roses. Being that they were SO different and the wrong color, we contacted the woman who had helped us that day asking for assistance. Ultimately, she offered no real resolution other than a partial refund from the company that made the flowers, due to the wrong color being sent. She accepted no responsibility for selling us an item that was nowhere close to being similar to what they have on display, even though she assured us it was. Funny enough, she recently admitted she had actually never seen the item she sold us. Now we are stuck with strange, ugly "flowers" that we would have never ordered had we seen and are in no way a reflection of our mother. Every time we see them we are reminded of the poor treatment we received from the lady at CLC. While in years past, I would have recommended CLC to friends and family but I will no longer do that. I understand that mistakes happen but when a staff member is the cause of such mistake, they should accept responsibility and make it right. We in no way expected a refund but it would have been nice for them to provide us with the product we thought we were buying. In the future, I hope they learn that it's a bad idea to suggest items that they have never even seen. Losing our mom has been hard enough and now it feels worse.

    Frankfort Cemetery - funeralservices - Updated September 2026

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