I cannot say enough amazing things about Joint Pro Physical Therapy in Frankfort. After suffering…read morean MCL sprain, I struggled for months to walk normally and with no pain. I had always been someone who loved hiking daily, riding my bike, and staying active, but over the past year I had to give up so many things I loved because of the pain and limitations. When my doctor finally referred me to physical therapy, I honestly wasn't sure it would work. But I committed to the process -- I went three times a week for a little over two months and followed all of my home exercises -- and the results have been life-changing. I saw my doctor yesterday, and she was amazed by my improvement. I can now ride my bike for an hour, walk for over an hour, and I'm reaching my goal of 10,000 steps a day on top of my bike rides! I still remember when a five-minute walk was painful, so being able to do the things I love again feels like a miracle. I have to give a very special thank you to Kim, who answered my first phone call and immediately showed the genuine care and compassion that sets this place apart. Her customer service and kindness made such an impression. I also want to thank my amazing therapists Josh, Angie, Joe, Colleen, Rae, and everyone else who helped me along the way (I apologize if I missed anyone or misspelled a name!). The entire team at Joint Pro is truly heaven-sent. I'm emotional just thinking about the difference they made in my life. When you can't walk without pain, you realize how much you take for granted -- and this team helped give me my freedom back. As a nurse myself, I always thought "nurses rock" , but I now have a whole new level of love and respect for physical therapists and the incredible impact they have on people's lives. Thank you all from the bottom of my heart. I will forever be grateful for what you've done for me!

I had physical therapy on my back from September 2023 to mid December 2023. I walked in in…read moreSeptember and could hardly stand up, let alone lay on a table, but this wonderful group of people including , Kim, Colleen, Kaylene, Josh, and Joe took one look at me and went to work fixing me! I would recommend this group of selfless people to anyone that is hurting or has pain, because of their commitment to the people to make them feel better. They are definitely a five star organization! Thank you joint pro!

Personal care for your recovery. I have been here several times after various surgeries and was…read morealways happy with experience.

Moody and Kelly at the Frankfort location are awesome1 I…read morespent years in pain from a head/neck injury and have never found relief until now. I've been to other PT facilities - they don't even compare to the level of treatment I have received. If you have any kind of spine issues - you need to go see Moody!

This facility treated me like family. They are very nice people that were sincere, thorough,…read moreunderstanding and closely monitored my overall progress. As I improved, they gradually increased and revised the exercises given to strengthen my injury. I was pushed hard in therapy but also scaled back gently when needed. Scott Racz, Taylor Villa, Katie Semlow, Natalie Willis, Jon Rodriguez, and Jake treated me with respect, concern, and care throughout my entire time there. My injury was so bad that each of them had worked on me at some point due to the number of continued sessions that my doctor prescribed in conjunction with my availability and they were all great! This team went over and beyond protocol to help in the healing process for my severely broken ankle. The new hires there kept up the high level of professionalism when they were needed to fill-in as well. This facility constantly cleaned their equipment before and after exercises, kept clean towels available, and catered to my needs. My recovery vastly improved due to their program so I HIGHLY recommend this Athletico location for physical therapy! There was not a bad personality in the bunch. They treated me so well that I almost want to break something again so that I can return. Lol.. but seriously, I couldn't have rehabilitated my injury at a better place. Thanks to them, I feel so much better now. ~ Maurice ~

The folks at this facility are very professional and very knowledgeable. I had an excellent…read moreexperience with my post hip PT. They got me going and improvement was very noticeable in the first week.

Mental health counselling…read more I had a not so good experience with this company last year. I really liked the counselor a lot. I asked her to read a story that I had written about mostly my life from 2021 to 2024. I thought it would help explain the way I communicate to certain people. I don't think she read it. So, I was talking about an email I sent to somebody, and all of a sudden, she became very judgmental to the point that I ended the session and never went back. I was trying to get away from being judged without knowledge of what might have made my email a little stronger than it needed to be. In plain English, I was really tired of being wrong all of the time. I filed for a divorce after 47 1/2 years of marriage partly because of that. Fast forward, a couple of weeks ago. I decided to try to do therapy at this company once more, because I had been going through a very difficult time in my life since late December. The intake form was clearly designed for physical therapy, and that was pretty frustrating. For instance, it asked me what part of my body needed physical therapy. It would not let me advance to the next page until I finally check the "head" box. Well, I finally agreed to a therapist, and a time. When I first talked to the therapist, I tried to explain what had happened last year. I pretty much begged her to please read my "story". I offered for her to read it on my time. She was having no part of it. I explained to her that I have finally healed with a lot of what was in that story, and I saw no reason for me to relive it. Some of it was very dark, and it took an awful lot of work to get past it. I won't elaborate in this, but suffice it to say, it was the darkest days of my 74 years. I knew it had happened but had absolutely no desire to revisit it. Well, we did it the way she demanded, and it affected me just the way I thought that it might. I emailed her how it made me feel, and I received a "canned email" back telling me that if I was having psychological issues call 988, and if I was having medical issues call 911. Gee thanks! Fast forward to yesterday (Monday April 20) I had made an appointment for 1PM Monday, and I simply got confused about it, and thought it was at 2PM like most all my appointments are due to my having trouble sleeping. I was sent two emails between 1PM and 1:20 PM, although I was nowhere my computer. I admitted it was my "bad". But after thinking about i was wondering why, that in that 20 minutes she couldn't have called the office and have them check up on me. I very much believe in the golden rule, and I can say without any reservation, that is what I would have done. I would have done that with anybody, not just a 75 year old man with very limited mobility. I am beginning to understand now why the about the only thing this country leads in now, is record debt, and minimal common sense.

Their concerns are your needs. From the cheerful "Hello"…read moreheard upon entry to the "have a great weekend" when you leave is real; they don't just say it, they mean it. My therapist pushes you to do your best and depending on your performance he'll push you to do just a litter bester. He doesn't just tell you what to do, he works with you, encouraging you to keep going. The therapists here are professional and help make therapy an appointment you look forward to.

The care quality by the PTs is very good. Billing and administration is poor. I stopped going…read morethere and they are still billing my credit card for appointments they were supposed to remove from the books a while back. I told Alex remove the appointments, my insurance is ending 12/31. Today I am seeing ATI charged me for a $25 co-pay on 1/3. I got billed 12/31 for my very last appointment. Why am I getting charged a co-pay when I wasn't there to receive any services? Those responsible for administration were also slow in getting progress reports to my doctor. I had to bring this up two or three times. If I were rating care quality alone, I would say 4.5 stars. I want my $25 refunded and there needs to be no more charges on my credit card for services that were not provided.

I had my first experience with a cold, careless healthcare professional at this location. If you've…read moreever had one of those before you know it's a pretty helpless feeling to come to someone in need of assistance and have them barely acknowledge your situation. The PT assigned to me was named Jake. While I did see two other therapists at this location who showed more compassion, I apparently drew the short straw this time. Jake frequently uttered one-word questions and phrases to me, he was extremely inattentive, and he never offered up so much as a smile when I came to see him. In fact, he seemed much more interested in flirting with the young PT assistant than he did paying attention to his patients. To top it off, the therapy he prescribed wasn't very helpful, and I ended up going to a different PT clinic to resolve my physical impairments. It's entirely possible that ATI is a fine organization, but they definitely hired the wrong professional at this location. Jake has no business being in the career of helping others with physical pain.

Dr. Kyle MacGillis, MD is TOP DOCTOR! I broke my wrist and was referred to Dr. MacGillis from…read moreanother Doctor who said.. He is the best at open reduction internal fixation. Palos Surgicenter is outstanding from walking in the door, meeting the nurse to being walked to your ride after surgery. Dr. MacGillis is on time! provides great information on your surgical procedure and he is funny!!! Highly recommend Dr. MacGillis and Parkview Orthopaedic Group. Highest rating and full confidence in him. Sue M

Had appointment here before 8:00 am Seemed like employees…read moredid not arrive till a bit after 8:00 or wetr not ready Then told that dr would not arrive until a Half hour a Half hour after my scheduled appointment Staff was courteous and professional and did what was needed Office is clean and nice ample parking

I have had a bad case of bilateral vertigo and they were very able to get it under control and help…read moreme restore myself to productive lifestyle. I could not drive, could not sleep, could not work around my house. If I moved too fast, or turned too fast, or bent down it brought on an attack. I was discouraged and ready to give up when the kind lady at the front desk took time and effort to encourage me and caution me to quit was not a good resolution...Within tend days or so I was able to resume my life and they released me telling me I could return if I ever felt I needed their help. They were kind, caring and knowledgable.

There's nothing I enjoy more than writing a good review…read more.. Let's start with the lady at the front desk... So super kind. We spoke with her on the phone a couple times. Never did we feel rushed. She was just happy to help in any way she could. Full of information and super nice. And Dr. Curtis is the absolute best. He takes his time and makes us feel heard. He asks questions and many of them so that he can asses our problems as thoroughly as possible. He gave us exercises and stretches that actually have HEALED my son's back. Please keep in mind, my son does these exercises and stretches on a daily basis because he is an athlete and never wants to feel the discomfort and pain again that he was previously experiencing. He is currently working on making his knee whole again with exercises and stretches that Dr. Curtis has recommended. It's only been about 1.5 weeks and already there is much improvement. MUCH improvement. Go see Dr. Curtis. Follow his instructions. Feel better. ^_~

Will never bother scheduling here again. I called this morning to schedule an appointment. My…read moreneurologist who is also a RUSH specialist in the Neurology specialty input an electronic referral. Although I don't really need one being that I have BCBS PPO insurance. I am also scheduled at the Rush Tinley Park Physical Therapy location but they keep rescheduling my appointment and I can't necessarily do the afternoon times being offered as it is right around the time to pick my child up from school. I thought trying another RUSH location would be better suited (which I informed the Tinley Park location) since if unable to do the afternoon appointment they had available he stated it would be a long time out in order to get an appointment. Now if both are RUSH PT offices why is it that I have to literally give all of my information again (insurance infiormation included) it's the same system so pulling me up by name, dob, address shopuld be simple. Then I am tiold I have to bring in the referral. Why? The referring doctor is a Rush specialist. It being sent through the system it should be there for your viewing. Then she told me that I would have to call my specialist and have them send the referral over and gave a fax number. I asked her Isn't it usually the facility that call o ver to obtain the referral since its all the RUSH system and the other facility was able to see the referral in the system. She then states that they don't typically call over to do that. It's like pulling teeth with these people to the point where I decided to go elsewhere.

Had Darren today for my physical therapy he was very good. He worked the areas i needed help with…read moreand was very professional. I highly recommend Rush for your physical therapy.

Good luck trying to get in. "We do not work on Fridays", "We have a maternity leave", "We have too…read moremany clients", "Lisa is not working today to schedule your appointment" - you name it, these are all the excuses I received after calling for 5 weeks to get into this place. I swear, I think this place is run by a bunch of clowns. Go to JointPro in Frankfort and save yourself the headache.