Excellent quick service with superb results (for totally clogged kitchen sink) by two A++++++…read moreemployees, Travis and Lee. I can't thank them enough, and the cost was reasonable. I very highly recommend this company!

After calling several businesses with none ready to make an appointment for me with a clogged…read morekitchen sink I felt trapped as I could not function in a kitchen without a useable sink. I was on a "waiting list" with one place when I noticed a Star City Plumbing truck across the street from my house. I went over and spoke with the plumber and he suggested that I call his office (which I did) and the next morning Kevin and Ryan came ready, willing and able to unclog the nasty problem. I am grateful for the prompt and efficient job well done. I will be calling them again when needed.

We needed to get a pump and inspection quickly in order to meet our closing requirements on a real…read moreestate sale in Nelson County. Cut-Rate was very busy, but fit us in and got the work done (and report provided) in time!! Crew was on time, professional and courteous. I highly recommend these folks!!

The price was fine and the service would have been OK IF they would have actually cleaned my septic…read moretank. Instead of using the 20 inch access hole, they pumped the sludge through the 6 inch port. in the past, other companies dug down to the 20 inch access port and actually cleaned the crude out of the septic tank. When I asked one of the workers of Cut Rate about this not using the large access hole, I was told the results would be the same. In my own ignorance, i accepted his answer. i will NOT be doing business with the folks in the future and I recommend that you make certain they open the large access port if you do business with them.

Have used them several times in the last few years and they always come through! Great service and…read morehad everything installed and running in no time! Always can depend on them to come as soon as possible and NOT make me wait days to fix "surprise" issues. Very pleased with the company and their service.

I had to call several contractors to fix issues at my restaurant and for some of my friends and…read moreclients. Unfortunately, my regular plumber was on vacation when we had a small ceiling leak, so I had to contact S.J. Conner & Sons for the first time. We have a surveillance camera to monitor activities on our premises. Recently, an elderly person spent two and a half hours at our restaurant, while a young man spent only 45 minutes. However, we received two invoices from S.J. Conner & Sons, charging us $920 for the small leak they fixed. I was surprised by the bill adding the $100 for equipment charge that we have to pay. Additionally, they charged us for three and a half hours of labor for two workers. To make matters worse, they also claimed that we had canceled an appointment last March and charged us an additional $120. This was my first time contacting them and they gave me the bill for last year. I contacted the company to clarify the charges and spoke with their receptionist, Lukesha. Unfortunately, she was quite rude to me and informed me that regardless of whether customers like it or not, the company charges a certain fee. Upon hearing this, I felt overcharged and upset. I even asked if they had a record of my previous calls, but they were unable to provide any evidence. Nevertheless, they insisted that I pay the fee anyway."Avoid calling this company as their customer service is likely to cause significant stress and discomfort.

Had David Ellis do a Septic Pump out for us today. We have used him for 10 years here at the lake…read more He first checks to see if the Septic needs to be pumped if not just gives a receipt that shows was checked and not needed for Franklin County. If it needs to be pumped he will make sure that there is nothing left in the tank and everything is back as it should be. It takes awhile to get an appointment but well worth the wait....

From the owner: We offer complete septic tank cleaning service. We're also a great resource for all your plumbing…read moreneeds. We serve all of Franklin County and the surrounding areas. We are certified as a Board of Waterworks & Wastewater on-site sewage systems professional & operator. Call us today for more information.

I couldn't be happier with the service of smooth operator drain cleaning. Another plumber had come…read moretwice within 3 weeks ​to unclog the pipes from my kitchen sink. He was unsuccessful with the equipment he had, and so I called Ivan with smooth operator and he came out very promptly. He used the hydrojet and letting me watch as he snaked his camera through the system to find out where it was clogged. It's now been almost a month and The water water is flowing freely down the drain. I only wish I had known about smooth operator from the very beginning. It would have saved me the two other plumber visits and a lot of money!

You're not going to find a better, more responsive, more professional drain cleaner in the Roanoke…read morevalley. Period. Ivan is super knowledgeable, popped over at very short notice, helped diagnose an especially perplexing issue I was having...even leveraging his connections with other businesses to take a look at my issue (same day) to ultimately troubleshoot and solve my issue. So yeah, if you want a family owned business that goes above and beyond and and individual who is happy to share great contacts to other individuals/business in peripheral arenas (septic, plumbing, drywall, etc.), then Ivan and Smooth Operator Drain Cleaning is a no-brainer.

Spoke twice to the owner about coming out to a property in Roanoke. Both times he said he would…read moreshow up to do the work after it rained. Both times he never showed, never called. If you want to waste your time, this is the company that will do that for you.

This company. I don't know much about other than they do not use cameras. I am replacing my…read moreoriginal review because the original owners that hired this company were willing to go half with my brother on the septic issues we had originally.

Great communication and service. It's been a while since we had our tank pumped and were surprised…read moreby the price. Certainly much higher than what we paid in 2018 but, like everything else, everything has increased in price. The price was worth it. LAST - I'm confused. I made an appointment with Alpha Septic Service and today got a receipt saying Superior Septic Service. Even Justin's comment here under Alpha starts out with "Superior Septic Service...". Just a question about company names...Are the two names for the same company? Would just like clarification. Still - great service and really great guys. Highly recommend!

First let me say I'm new to the septic tank sewage system. I was out in the back yard finishing…read moresome chores when I got a nose full of some sewage coming from one of the two tanks in the ground. I saw that the concrete cap was leaking fluids which is obviously not what should be happening. The very next morning I called the first septic service company on my list which was Alpha Septic. I spoke with Nathan and he said he could be at my home within a few hours. He showed up as he said he would, and within 24 hours of my call, It was back to normal with a new pump, a replaced cracked pvc pipe, and a complete pump out of my septic tank. This is a family run professional company. Nathan and Justin are prompt, professional, and reasonably priced. There is no reason for me to use anyone else for septic issues. Alpha Septic service is the company to call for honest and reliable work at a very reasonable price. Thank you Nathan and Justin!