Had a great experience! Picked up a small trailer to move our college student back home. Team was…read morecourteous and kind. When returning it, Scott was great with us. Would highly recommend this location.

I have been waiting in the store lobby for 15 minutes and no one is to be seen. I've tried knocking…read moreon the managers (Mary Godsey) door. I've tried calling the phone to the store from the front lobby. Absolutely terrible service. I finally asked someone sitting by the door - who I think is another customer - if anyone is here. He said yes and then left. There's still no one here.

This is my go to place to rent U-Haul equipment and/or buy moving supplies. I prefer the full…read moreservice U-Haul service centers as opposed to the U-Haul being a side business of a feed store or garden center. They always have everything I need. This week I rented a 5x9 "open air" trailer to haul camping gear and bicycles. These trailers are only $14.95 per day. I also bought a ball hitch to fit my recent addition of a permanent trailer hitch. Because my vehicle rides low to the ground, the ball hitch needed to be flipped over and U-Haul did this for me at no extra charge. I don't think you can beat the convenience, customer service and price of U-Haul. You can reserve and rent online, via a telephone or face to face.

I've used this location once before and they did not have the moving equipment that I'd reserved…read morewith my truck. Annoying but not the end of the world. I would've maybe given them a 3 for this. Fast forward to a few days ago when I reserved a van. I called the store on my way there to make sure I would be able to leave my car in their parking lot while I had the van since I would be returning it in a few hours. They said yes. I get to the store, tell the guy behind the desk (who reeked of weed btw) that I had a reservation for 4pm. After about a solid minute of silence he tells me their entire system is down and he has no way to rent the vehicle to me because of this. I asked why he didn't call to tell me this. He said "well we just couldn't call everyone." Really? Why? What else have you been doing? Why wasn't I told on the phone 15 minutes ago that you wouldn't be able to give me the vehicle? And worse yet, did he offer to try to find me a vehicle at another location? Of course not. That might require effort and an IQ above 75. He looked at me with a completely vacant stare and just said "yeah sorry" as if there were nothing he could do to try to rectify this situation. I shouldn't have been surprised given the area that this location is in but I certainly won't be using them ever again.

I had a reservation set for 10:30 in the morning. When I got there, they had nothing for me…read more Around noon, they finally took one of there trailers tags off of it and said we could take it that it was "fine." We get all the way home, open the door and it was infested with roaches! Come to find out, that trailer was not supposed to leave the lot dues to the bugs! Thank God, they all came out before we started loading our stuff in. We take the trailer back and are given another trailer that was not supposed to be on the road due to a giant hole in the side of it. We had to be out of our apartment that day, so we had no choice but to take it. I payed for the truck, got moved then they have the audacity to charge me another $85.00. I called them a couple days ago and they gave me $50 of my money back for not having my reservation ready. Well, today I get charged $119 and I am told if it's not paid it will be sent to collections! I am beyond furious. I have pics and videos of both trailers we recieved and even a vide of the conversation with the manager telling us to take the one with the hole in it because the other one was infested with roaches. This is ridiculous! I have reached out to have this fixed once, nothing was done except giving me $50 for my reservation not being ready, but then turn around and charge me $119 more! Absolutely, do NOT use this company. You will recieve crappy equipment and even worst customer service!.

They were helpful and made the whole thing pretty painless.. as much as can be for moving when one…read morehas to pack one's belongings and trust that everything won't break. The Indy movers were slower and less careful than the Movers from High Country Movers. High Country Movers out of Johnson City, Tennessee were upbeat, quick and careful.

New staff new manager! It's like night and day! Jonathan is the man! He runs it how it should and…read moreeven went out his way for me!

I arrived at this location around 10:30 on a Sunday. I went in and asked someone to refill my…read morepropane tank. One employee was busy with a customer and one employee was worried about her breakfast order being incorrect. She told me she would be with me when she was finished. A third employee walked in and said he would be with me when he finished some paperwork for a customer. He told me to wait outside. I waited by the propane for about 20 minutes and no one came. When I went back in, the worker who said he would be with me was waiting on other customers who came after I did. When I asked when he was coming, he told me that I should wait back outside ... and that patience was a virtue. Another worker came outside and filled the tank. I was ignored and treated disrespectfully. I will find another place for propane.

Make sure you take a picture of the gas gauge. Drove the truck 4.25 miles, added a little over a…read moregallon of gas and was charged a fueling charge and for 2 gallons of gas because it wasn't returned at the same level. So this 15' truck gets less than 2 mpg?

Horrible service. Bald white man and young white girl inside Sunday. Booked an appointment for 8am,…read morebut the store didn't open until 9am. I arrived at 9am. Bald man says well we're 24 hours. Ok buddy. YOU WORK FOR U-HAUL. I don't. The app wouldn't let me pick the vehicle up perhaps because of the time. Then I have to do this weird authentication through my phone! Why is everything through the phone? I have used this U-Haul location NUMEROUS times and never had these problems. I forgot my ID, but the app should have had my information. Disgrace to the world. I will NEVER come to this location again. Then I stood in line for 20 minutes. Not a problem, I understood they were busy. However I am clearly the next person in line. Bald man looks past me to ask the other customers who was next. They all said I was. Why would he do that? I've experience racism. I've felt racism. And I call it how I experience it. Karma will return to that bald head crack sucker.

We had a very disappointing experience at this location due to poor customer service from the…read moregeneral manager. His attitude noticeably shifted when we politely asked him to speak more clearly, as he was mumbling and hard to understand. On top of that, we've used the same trailer, hook, and vehicle here just last week with no issue but this time they insisted on trying to sell us a hook we didn't need. It felt unprofessional and frustrating. If you're looking for better service, I suggest going to the Castleton area location instead which they are much more straightforward and respectful.

Booked a reservation to install a trailer hitch, checked a few days before the install and was told…read morethat the person who did trailer hitches had quit. They made no effort to reach out to me and let me know that I couldn't get it done. I asked to talk to the manager and they put me on eternal hold. Not happy.

Definitely don't recommend this location, "thing" behind the counter was quiet, took my phone and…read morewent all through my app without letting me know what was going on. Smiled the whole time with other thing behind the glass. Then told me it can't do anything about it. Shave your face ffs. Unpleasant "vibe" and crap staff. 0stars if it was possible.

I needed to pick up a large piece of furniture I couldn't haul in my personal vehicle. Give the…read moreunpredictable Indiana weather, I thought it best to rent a van vs a truck. Enter U-Haul...$19.95/day plus mileage seemed reasonable enough. I conveniently booked it a few days in advance online. I could have picked it up using my smartphone, but I ended up there during the hours of operation so it was just as easy. This office is located behind Jacquie's Cafe. You are required to provide your driver's license, an alternate contact w/phone number, and a major credit card. A hold for the estimated amount is placed until you return the vehicle, and at that time you are charged. The kind gentleman at the desk was very helpful, yet organized and it took maybe 15 mins. for the whole process. He also explained since I was driving more than 100 miles that I received a discount on additional mileage ($0.79/mile up to 100, then the rate dropped to $0.29/mile). Cool, off I went. I'm no professional at driving a van but this one maneuvered pretty easily. I did find a bit of a learning curve using the mirrors, as in the back there were only two smallish windows on the passenger side. Once I got down the road a few miles I felt very comfortable. The van itself had a rubberized mat floor, which seemed durable and easy to clean. It also had 4 rings on the floor in the back which I used to anchor the item I was transporting with bungee cords. It worked great! Overall the van got better mileage than I expected and took regular gas. You are required to return the vehicle with the same amount of gas as when you left. The kind fella originally explained there is a guide on my contract which correlated the gas gauge level with how many gallons of fuel I would need to add. How cool, and easy! I fueled up, dropped off the van and key at the desk...no other paperwork necessary, I received a report of the final cost via email. Highly recommend this location! Note: they also offer self storage units here as well.

Super smooth experience. We needed a truck to move a few large items. Mobile checkin upon arrival…read moreand return made this an awesome experience. So much better than the other companies I have rented trucks from.