We have purchased mowers here since it was Leon & Steve's. Today was our first experience with the…read morenew owners. Jay was rude and charged for 2 hours, they only worked on it for 1. We will never be back.​

Always receive excellent customer service and good prices on servic parts and equipmentread more

Was over charged $89 to come to my house & a service time fee once they got to my house. Paid extra…read more$40 for 5 mins or less. It cost $89 just to drive to my house because once they arrived its a service fee. DONT LET THEM GET YOU. Total $129

Fridge stopped getting cold. Seat fridge checked with them appointments were a month and half out!…read more Called Gregory's. Got a tech in two days (it's busy time out there so understandable). He advised it was the compressor which are known to go bad early in the fridges we have. He asked to see paperwork maybe under warranty. We checked and wow it is, 10 yr warranty. But warranty can't come for a month and half! Gregory's had a fridge that another customer didn't want and he sold it to me for a very good price IMO to get us by till got ours got looked at. Will be using him again. Trip charge was reasonable as well. Will be using them again in the future.

Staff is always pleasant and goes out of their way to be helpful, even after the switchover to…read moreRusso. Parts guy and gal have gone above and beyond several times to get me something that will work when I've been in a pinch. Thank you!

I had been shopping for a Stihl electric blower for weeks doing my research on the various models,…read morelength of battery times, miles per hour and so forth. This week I was ready to buy and tried at two different Ace Hardware stores who carry Stihl and displayed the model I wanted but had none in stock. My sister reminded me of our purchase of our Ferris riding lawnmower from Haltom, two years ago and that they carry Stihl too, so I headed that way. Sure enough they had the model, BGA 60, I was looking for in stock and an extra battery. While I waited, I browsed through their showroom. You can see from my photos posted here they have pretty much everything you need for landscape maintenance. I found a pair of lopers that will cut a 2¼ inch branch. They have really long handles to make it easy and they retail for only $78. After cutting grass at three different houses, I am happy with my purchase of the BGA 60 Stihl Blower. I like the four LED lights on the batteries with the push button to let you know how much of a charge is left. Also the blower will decrease a tad in power to let you the battery is almost done before it goes completely dead. That's a nice feature. I'm also glad I bought the extra battery since I'm responsible for cutting seven different yards.

Always very helpful with my Lawnmower and they provide excellent service. Just had to replace a…read morepart on my mower and they had it in stock.

Brents always has the right parts to get my mower back working again. Always reasonable prices and…read moregives me an honest opinion of the work that my mower needs. wouldn't go anywhere else!

Called said a month before they could g et to it, called a…read moreweek after they said they would pickup, they had my address but never put me down for pickup. Said they would get it and now a week later still no pickup or call from them. I give up and will call another repair service.

Had a small tiller that had issues running. They told me that it would be 3 weeks before they…read morecould even look at it, which was fine with me (how often do I need to till?). It was ready in two weeks and the cost was less than the estimate.

THE EROSION OF CUSTOMER SERVICE AND CUSTOMER SATISFACTION. I receive an offer in the form of a post…read morecard from Reynolds Farm Equipment. Let us get your mower ready for spring. How did they know? I'm guessing the post card was for the previous owner of my home, who sold me the mower with the home. Sure why not? They even volunteered to pick up my mower. This would be the first time in 4 years that I would have the mower professionally serviced. Fortunately, I was at home at the time of pick up. I had already purchased several items to service the mower myself. I gave the pick up driver a quarter of oil, air filter, oil filter, deck belt, blades, alternator, etc...(see attached pictures). I was credited $35 for my supplies. Oh, I forgot to say I was called 2 weeks after the mower pick up and told it would cost $1237.42 to service my mower. Wow! I couldn't remember if I gave them a mower or a car. But I said to myself, the mower is gonna look like new. I get the return delivery, after being warned that they couldn't use my blades. I was told my blades were the wrong ones, so they just sharpened the existing ones. They don't look sharpened and they look the same style as the new ones. My blades were returned to me. (Thank you) My deck belt was not changed, nor returned. The pick up driver said I only gave him a bag supplies. (Not true. Were the blades in a bag?) My mower was still filthy and had grass clippings on it. They say they repaired my existing oil leak, but they didn't clean the old oil and dirt off the mower. (I did tell you that I paid them $1237.42, right?) I called to ask about the deck belt and why the mower was still dirty. The reynolds farm equipment rep defended his driver and said they didn't receive my deck belt. I told him I would double check my garage just to confirm what I already knew. And he ask me to send pictures, which I did. I asked should my mower have been a little cleaner for what I paid? He told me he would give my photos and pictures to the service manager and have him contact me. It's been 2 weeks now and I haven't received an answer or a call. They said they did a fuel additive, but they left no fuel in the mower. They said i needed a new battery (not sure how true that is). They sold me 1 new tire, but didn't bother to put any of the tire stem caps back on. They did change the oil and spark plug. Please check out the photos. I will never use or recommend this company to anyone. I'm not saying they didn't do anything, but I'll let you be the judge if what they did was worth $1237.42 (And don't forget, they credited me $35 for my "basic" supplies.

Reynold's has been keeping our 35 year old John Deere mower going for years now. They offer a…read morewinter tune up deal and will pick up and service your tractor for a low cost. We take advantage of this deal every year. The folks on the service department are friendly and helpful. They are located near the Boone County Fairgrounds in Lebanon. They carry a mouth-watering assortment of new Deere tractors of all sizes, gators and other lawn care equipment.

bogus invoice charges!…read more Charged for a gallon of gas when i personally filled the machine to capacity before bringing it back ( experienced renter). Over charged credit card fee by 100%, which violated CC company rules. Hate a copmany that tries hiding behind the computerized system and it's a waste of my time to go back and argue about something that should not have happened. It's not the money..it's the principle of the transaction being fair an honest.

I needed to put 10 decent sized trees in and needed a two-man auger for the job. After searching…read morefor the best price, I saw Lawrence Tool Rental was very competitive. I contacted them over the phone and they were very knowledgeable about what size of an auger I needed for my job. I went in and they were fast, friendly and helpful. I will definitely continue to give my business to someone who honestly goes above and beyond to make sure the customer is taken care of. Great job LTR.

(The following experience occurred at the Greenfield location but may be applicable to this…read morelocation as well) Very disappointed in K&R toolshed. I have rented 5-6 times from them over the past few years. The Saturday before Labor Day weekend 2021 I went in to rent an Aerator from them. It was towards the end of the day and the employee I was speaking with said that I would have to pay the full day rate (about $115) or I would have to have the Aerator back in 50 minutes if I wanted to pay the 3 hour rate because they were closing. I pointed out that I only needed it for about 3 hours. I also pointed out that they could look at my past rental history to verify that this is about how long I had used this piece of equipment on past rentals. I asked to speak to the manager and was told that he was the manager (big guy with a beard and glasses, I didn't catch his name.) The guy again said that I could either pay the full rate or have the Aerator back in 50 minutes (obviously wouldn't work as I live 20 minutes from this place so round trip would give me 10 minutes to use it.) I pointed out that it was too expensive and not worth it to me to pay the 1 day rate when I only needed it for 3 hours (about $56 for the 3 hour rate.) While I was in the lobby speaking with the manager a second employee came into the lobby and started interjecting into the conversation stating that I was talking in circles and that I wasn't going to get "a break" so I should either pay the day rate or leave. I was honestly shocked and was about leave after being spoken to like that and said "Wow I guess I can just go to Home Depot next time. I don't know, maybe my business doesn't matter to you guys?" (I am not a high end customer, not a professional contractor, but I have rented from them on a fairly regular basis.) Honestly the thing that bothered me the most was what I perceived to be very poor businesses sense on the managers part. Flabbergasted, I said "I don't understand, on the one hand you can either let this machine sit in your warehouse over the weekend and generate no revenue (and lose a customer) or you can rent it to me for a fair price (I agreed to pay the 4 hour rate) and be making money with it." I said "I just can't imagine a business owner would choose the first option." The manager then said that that was the direction he had been given by the owner (who he said was his father in law.) I asked him if I could speak to the owner because I just couldn't imagine a successful business owner who would see this situation and make that choice. The manager called his father in law, the owner, and put him on speaker phone. I explained to the owner the above information and to his credit he agreed to rent the Aerator for the 4 hour rate which I felt was fair enough and I agreed. Fast forward to Monday (according to my religious beliefs I try to avoid working on Sunday and didn't aerate the grass on Sunday, we also didn't want the grass to be full of mud plugs for our Labor Day barbecue.) We had a great Labor Day with friends and family and took advantage of our lawn. Then, in the evening I Aerated our lawn in both the front and backyards and then cleaned the Aerator, (made sure it was spotless.) Tuesday morning (They we're not open Sunday or Monday on Labor Day) at 9:23a I promptly returned the Aerator (Time frame to return it was before 930a Tuesday.) When I dropped it off I shook the same managers hand as he helped me unload it from my vehicle. He then said, "We discussed it, me, the other manager from the other location, and the owner (sounds like they are all family) and we are not going to rent to you again." I said, "Ok do you mind explaining why?" He said "Because you threw a baby fit and we don't want to rent to you." I said "Ok that's fine." I am very disappointed at this business and this experience has left me with a bad taste in my mouth. I will say that this is the first time that I have had issues with this place, but after this experience I would not recommend K&R toolshed to others. This is really too bad because I would have preferred to give my business to a locally owned business rather than a big box store. If you choose to come here I hope your experience is better than mine.

Great rental experience. Staff is knowledgeable about their product and provide helpful advice for…read morerented equipment.