Wow, what a beautiful library!! Such a wide variety of…read moreselections that have anything you may be looking for. There are two stories filled with beautiful views to sit and get some work done while having great scenery to look up at. I also really appreciated the natural lighting all around this library that gives it a welcoming and uplifting feel! Librarians were friendly and helpful, as well. I asked if they could help me get a library card set up and they had it done within a few minutes! Such a great experience in an amazing library. I would definitely recommend and appreciate finding this hidden gem!

I love the WilCo public library for how well organized and easy it is to navigate & enjoy shopping…read morefrom their Friends of the Library bookstore in the front & frequent book sales they host!

Great experience here! Very efficient and had 0 wait time! :) The lady who helped me was so kind…read moreand very helpful. I recommend this place to anyone who needs help getting the right paperwork. I had to come back a second time, but everything was smooth from that point forward.

Came here to get a new TN license plate for my truck, and this place is ALWAYS packed with a line…read moreout the door. However, somehow, the staff always remain professional and keep the line moving quickly and efficiently. I appreciate everyone here who have to work more intensely than ever to keep up with the influx of growth in our community. Thank you and God bless the work you do! BTW, love my new plate!

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

Recently moved to TN and needed to get a new DL. If you need a DL please, please make sure you have…read morethe documents you need. I needed my old DL and 2 proofs of residency and be ready to make a payment for your DL as well as ready to take a picture. I came in the day before to find out what I needed in order to be proactive. The following day I came without an appt at 8:45 am and it was already packed so remember get there early. Appts didn't seem to make a difference because the two people that sat next to me had appts and were not seen until 2 hours after their appt time. So get there before they open is what I advise. Take a book, charged phone or work items to work on because you will be there a while. To give context I finished a book while waiting. Yes, a whole novel was completed in addition to chatting with people I sat next to. Came in at 8:45 and left at 3pm. Spent so long there that the people I sat with instantly bonded and started clapping for each other each time one of us finally got called up to claim the golden ticket of finally being able to be helped and leave. Be ready to be there the whole day and remember to park in the designated areas as the back parking lot belongs to another business and you will be towed. The customer service was kind and helpful but more staff would be great to service the amount of people that are coming each day. So moral of all of this is: 1. Get there early 2. Eat breakfast and pack a lunch 3. Bring something to keep you busy 4. Bring all the correct documents so you don't have to waste another day.

MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

Gentlemen at the information desk very helpful and told me to stand by the bookcase. After standing…read morewaiting for one of 6 people to help for twenty minutes. Went back to the gentleman and he came up and asked Karen Burns to help me. Well, Karen talked about the Titans and Walmart then told her friend " I will be right back to help the guy with a MVR" She came back after ten minutes and went to her desk. Then off to talk to her supervisor for a couple of minutes. God bless Karen Burns's little heart.

Arrived around 10 a.m. on a Tuesday with my 4-, 3-, and 20-month-old. I was surprised by how…read morecrowded the parking lot was, but there was still plenty of parking available. The library opens at 9 a.m. (earlier than Davidson County libraries, which was nice to know). The children's section is completely separate from the rest of the library and even has its own bathrooms. I really appreciated this because I didn't have to worry as much about other guests. The kids area was very crowded, though there are a lot of different spaces throughout and we still could have found quieter areas if needed. Visibility between sections can make it a little difficult to keep track of multiple kids, but that's somewhat expected in a busy children's library. They normally seem to offer story time, though there wasn't one today. Instead, there was a coloring activity set up in the story time room. There were lots of activities for kids including puppets, trains, blocks, computers, and plenty of tables/seating areas. I also appreciated that snacks weren't allowed in the play area, which helped keep everything clean. I knocked off a star because the staff felt a bit quick to correct kids during normal busy-day behavior, even when parents were already handling it. That said, it was an especially crowded day, so I understand they were probably trying to keep things under control. Overall, this is a great library for young kids with a lot to explore and enough space to spend a good amount of time there.

A great library especially the children's section. They make it magical for the kids.read more

This review is for the 810 Oak Meadow Dr Franklin, TN location.3…read moreMy mail carrier hit my mailbox on 1-16-26. I was out of town and spoke with him over my ring doorbell. He said they would be back to repair it. Well, the repair was a silver screw to hold the wood piece that was broken off the post and mailbox door doesn't close tight. When there is a heavy wind or rain door falls open and mail is wet. I have contacted this location a dozen times. I have spoken with Cory once and left multiple messages that were not returned. Went into the office and spoke with Eden which I thought was going to help but after multiple attempts, that did not pan out either. As of today 4-9-26, my mailbox is still not fixed. The USPS system is awful!!!!

Long lines but great service. They need more help USPS! Folks are very helpful and have answers for…read moreall your needs.

YOUR NEXT ADVENTURE AWAITS!…read more Kudos to the Heritage Foundation for their successful efforts in preserving the architectural, geographic and cultural heritage of Franklin and Williamson County. You deserve applause! Downtown Franklin is that boyfriend who doesn't really want to spend time with you but just doesn't know how to verbalize his feelings. Instead, he starts acting out and doing all types of passive-aggressive behaviors. This year Franklin decided that he would host a production of one of my favorite Christmas plays and advertise it to the public to get everyone excited. However, I noticed that even prior to publicly releasing the tickets, several performances, (by the Pull-Tight players), were suddenly listed as "sold out". I later found out that this was because preference was given to all of his friends and family, (stage hands and season ticket holders), so that there weren't any left for the general public. Who does that?? Not cool! He took me to a downtown restaurant that had the worst food ever!. Sure, he showed me a good time on Saturday (Dickens of a Christmas festival), but that's because company was in town and he didn't want to look like a really big jerk. When I returned on Monday, it was as if he didn't know me. It was business as usual and I just felt like he didn't even care, (traffic congestion, no on street parking available). Don't even talk to me about that parking garage because I am the visiting girlfriend and I deserve to be able to park "up front". The best spots are always saved for company and that is the rule of the day all over the south! Figure it out! My feelings were hurt because I went all the way up there just to see him and spend time with him but he just left me hanging. Sure, I found other things to do, (Civil War tour, The Factory, Nashville), but we did not get to spend significant time together and that was the primary purpose of the trip. Now, I am not a "Bitter Betty" so I have decided to allow him to make it up to me with some specific ground rules in place for my next visit: I am going to expect priority parking and I am willing to do my part by arriving early. I am going to need a descent restaurant that is not a bar and not a fraud. I am going to need all shops open on time and ready for business. Most importantly, I will want to attend a professional performance at the local theater, so I will be expecting some reserve tickets available for the general public. Thank you. I look forward to visiting again in the warmer months so that I can fully explore all there is to see and do in this little community. Hopefully the issue of the downtown traffic congestion will be less of an issue. What visitors need to know: It is best to arrive early especially if you want to take photos of the beautiful historic buildings and the Christmas tree on the square. There is a downtown parking garage that is conveniently located for your use if necessary. Congestion seems to pick up around lunch time due to this being a central spot for shopping and dining. Personally, I would eat before arriving in order to save time and get right to the shopping and sight-seeing. If necessary I would probably just grab a convenient treat downtown and have lunch elsewhere. Historic Franklin is so much more than just shops on Main street, history is absolutely everywhere, including in the homes close to the downtown area and on the edge of town. You absolutely must visit The Factory which is an old historic factory that has been fully restored and is now occupied by a number of businesses and restaurants. This should be a priority on your list. Finally, nothing can trump the rich Civil War history of this town and the battle that took place on November 30, 1864. Although there are actual structures that can be toured, I found greater interest in my own journey of visiting the museum, walking the battlefield and cemetery and reading the historical markers describing key figures and events. Despite what I did see and do, there was so much that I did not get to see or experience to the degree I desired. I will definitely be back! ***A special "Thank You" goes out to my friend BILL P. who introduced me to the town of Franklin just as I was contemplating my next adventure. Middle Tennessee was great and I I even had an opportunity to visit Nashville and some of its impressive sights. Even though I had some issues with my boyfriend Franklin, I still had a great time with my husband! ***Remember, caring is sharing. If you see something or know something that might be of interest to a fellow Yelper, let them know and you will have a friend for life!

Carnton is an interesting historical spot. The property is well maintained with options for walking…read morethe property and/or touring the home. A small museum is in the Visitor's Center. A paved parking lot is available near the Visitor's Center. In that building you can buy tickets and tour the museum. The shop has some souvenirs as well as some packaged snacks and bottled water. Restrooms are nearby. Adult admission for the one hour house tour and grounds is $22 per person. Children under six are free. The museum was small, but worth looking at before heading off on the tour. The one hour home tour was interesting and offered plenty of opportunities to ask questions. The guide seemed knowledgeable and enjoyed answering questions.

Incredible tour at Carnton today. This house was a central field hospital during the Battle of…read moreFranklin and offers such a unique look at how the Civil War shaped our history. Huge thanks to our guide, Christian, for his deep knowledge of the McGavock family and the events that unfolded here. An absolute "must" for history buffs! Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.