This is a great family care. It's small, and keeps busy, but they are always very friendly. It's…read moreincredibly clean and work very efficiently. I have been coming here for a number of years and Dr. Miller is a great doctor and his nurses are fantastic. The clinic here also does blood draws and all the testing needed, so it can be a one stop shop and I appreciate that. They open at seven in the morning, so if you need an early appointment, they are available.

Dr. Cindy is the best. She is knowledgeable and does not mess around. The only thing that ever…read morewent wrong was when I didn't take her advice. Never again. Really a fantastic doctor.

Worst providers & office staff on the Southside by far. They don't provide healthcare, just a…read morerevenue stream for themselves

A pleasant doctor who is always easily accessible and knowledgable in treating patients. Highly…read morerecommend. Great office location.

Dr. Core has been my doctor for years. You never feel rushed during his visits.read more

Great primary care practice. Crystal is willing to take time and listen to my issues and actually…read moreget to the source of the problem and not just throw medication at me after I maybe get out a few of my symptoms. She is also very good at explaining why she is prescribing a certain medication.

From the owner: Same-day appointments available. In-person or virtual…read more Call today!

If you are looking for a good family primary care provider, my experience with Madison Family…read moreMedicine has been nothing less than a solid five star rating. They recently moved from Madison Avenue to E. Countyline Rd, in Greenwood located conveniently across the street from the new Costco. They are part of the Franciscan Physician Group. Note their new name is now Madison Family Medicine (previous name was Madison Avenue Family Practice). I paid a recent wellness visit to my primary care physician, Dr. Shelley Stiner, DO, who practices at this facility. Upon arriving at their beautiful new location, I found the facility to have a large waiting area with plenty of seating, magazines and flat screen TVs to enjoy while waiting for my appointment. The staff has always been very friendly from the front desk to the nursing assistants. Dr. Stiner always listens carefully to my concerns and offers healthy alternatives to prescriptions where possible. She is very pleasant and professional. I have always had short wait times on all of my visits and scheduling for appointments or a referral has been very easy when working with their office staff. Lastly, I love their "My Chart", web portal....you can schedule appointments see your past visits, Billings, request a prescription refill and various other things related to your healthcare experiences. They have an excellent response time to their emails that have been submitted to this portal. After each visit I receive an emailed survey of my most recent visit to complete if I choose to do so. I have always seen Dr. Stiner, but I believe they have at least one nurse practitioner and possibly more and other doctors available. For this large of facility I'm sure they have to have other physicians, but I don't have that information. Actually as I was walking out the door I saw sign for a new physician. (See photo attached) If you are ever in need of a Doctor of Osteopathic Medicine, I highly recommend giving Dr. Stiner a try if she is accepting new patients. I have been with her for approximately 1 1/2 years due to my doctor retiring and wanting to try a DO for my healthcare needs. Due to her high demand, I had to wait initially about six months until she was able to accept a new patient. (I had to keep calling every so often to see if they were accepting new patients). I hit it lucky I guess and on one call was told she was taking on new patients. At this point in time, I'm very happy with their services and the new location of this practice. Review #28 08/11/16

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Dr. Willfond is super professional and knowledgeable. She is up to date on all the screening…read moreprotocols and told me not only her recommendations but also her reasoning behind them. She runs on time and is available via computer or phone for prescription refills and appointments. Highly recommend!

Doctor Glander is amazing. Their office staff is abysmal. They don't get anything correct. I still…read moredon't have the proper paperwork. It's like you inconvenience them to do their jobs. For such great doctors, they should really consider better staff comparable to the doctors caliber. Ridiculous that patients or patient significant others have to do their job. And good luck getting a call back! Or anything done within a month!

Never getting back with results . Dr. K Klein Sadly over a…read moremonth waiting ! My daughter has called multiple times. Unsatisfactory!!

I encountered Dr. Vallabhaneni during my recent hospitalization at St. Francis Hospital, part of…read morethe Franciscan Health System. Dr. Vallabhaneni, who often goes by the abbreviated "Dr. V," was part of my inpatient team of doctors treating a variety of concerns and served as my internal medicine doctor during the majority of my stay until it changed in the last 3-4 days - I believe she was headed on vacation and, as such, my last few days were actually under a different physician. Dr. V is part of the practice of Indiana Internal Medicine Consultants, a Greenwood-based practice that seems to primarily work through Franciscan. I have not dealt with them in terms of outpatient and my entire experience with Dr. V was during my inpatient stay. You could tell that Dr. V has the respect of the staff of the unit where I was treated, which was 4 South in the Cardiac Center. Staff members were quick to compliment both her knowledge and bedside manner. They correctly predicted that I would appreciate her as I am big on customer service and communication, both areas in which Dr. V would prove to excel. Dr. V visited my unit daily - most often in the mid-to-late morning hours. She was serious, yet always smiled and I was constantly impressed with her willingness to take the time to explain concerns, test results, diagnostic concerns, and any new or unresolved issues. She didn't just tell you things, but she ensured that you actually understood what she was telling you and what it meant for you and your care. She was, by far, the most communicative of the physicians who worked on my case and she had a way of communicating that made me feel like she was listening to me and that I was in good hands with her. I also appreciated that she had a very even-keeled demeanor. She would talk about serious issues, but she didn't do so in a way that panicked you. You took her seriously, but she made you feel safe in her care. I was also impressed that she was aware of my financial concerns. While I'm insured, as a person with a disability I have in the past experienced severe financial distress because of my health and she understood this and made sure to always let me know that the team was making sure that anything ordered was actually approved by insurance. I didn't have to ask her about these concerns - she understood they were there and addressed them upfront. Again, she worked very naturally to keep me calm and engaged in my recovery from a serious illness. I was disappointed when Dr. V left my case as it felt like the quality of my internal medicine care did drop and I didn't get the quality level of communication from the replacement physician. Dr. V is simply an absolute gem - she's incredibly knowledgeable and knows how to communicate that knowledge in a way that is simple, user-friendly, and accessible. She's compassionate, personable, and very interactive. She takes the time needed to listen, understand concerns, and explain her own concerns. While I don't live near Greenwood, she's definitely a doctor I would return to again and I really appreciated her compassionate, knowledgeable care as I dealt with serious health issues. She provided quality care in a way that made me feel safer and less anxious about the entire ordeal.

I appreciate the care and concern that we always feel when coming to this facility. Perhaps it is…read morenot everyone's situation but when in pain and anxious about tests or visits, I've found the staff and workers to be very gracious and kind. I've been here for many various years and treatments and also appreciate their willingness to work with you on self-pay and payment plans. It is a huge help and not an easy road, so it is encouraging to know that staff understand and are willing to be helpful. I'm glad we have this facility close and will continue to use it when needed, although always hoping not to need it!

I have been coming here with my mother for several years now. She spent time at the heart…read morehospital, the wound center, and other short stays for various conditions. The nurses, doctors and assistants are all very customer focused and nice. I have had to wait 20 to 30 minutes for a doctor, but never more than that. They must take nice lessons.