New ownership! Everything from food to care is awful. Too old to move again and new owners ignore…read moreold people's concerns.

This place use to be great when Stafford Suites owned and ran it. The new owners, Care Partners, is…read morea money grabbing business period. Right off the bat they moved all or almost all residents to a higher care level, $$$.I hope they start seeing a mass exodus of residents headed to greener and cheaper digs because they ARE out there.

My Mom spent the last week of her life at Memory Haven, and if I knew then what I know now, I…read morewould've brought her here sooner. THE ROSES: Secure, well maintained facility. The staff is well-trained to help people with dementia and Alzheimer's. The thing that really stands out is that you really felt they CARED about each and every one of their residents. They were truly gentle with my mom. I will always be grateful that her last days were made comfortable and safe by these fine people. Prices seem reasonable for the care your loved one is receiving. THE THORNS: Honestly nothing I can think of. WHY ONLY FOUR STARS, THEN? I don't really have any memory care facilities to compare MH to. They may very well be a '5-star' facility. I reserve the right to upgrade this review. THE VERDICT: The decision to place a loved one in Memory Care is complex and emotional. The team at Memory Haven excels with their gentle, caring approach and their general 'I got this' competence. I heartily recommend this facility, and only wish it was closer to Seattle.

I will start by saying that every caregiver and staff member at Memory Haven Sumner (MHS) is…read moreawesome! My father (who has Alzheimer's disease) was at a larger community for the previous 2 years before I moved him to MHS. I knew a lot of caregivers from his stay at the previous community, however his disease got worse and was told he needed more care than they could provide at the "assisted living" community. I honestly did dread having to move him to a memory care unit because of what I was told they were like. I conducted extensive research of 6 memory care facilities in my area, and was less than impressed. When I finally did have to move Dad, John Merz had just opened a brand new community, Memory Haven Sumner, and from the moment I met John I knew something was different. He personally came to meet and conduct an assessment of my Dad. Dad, who was very suspicious of new people liked John right away! During one of my first meetings to enroll my dad, John gave me book called "Creating Moments of Joy" and once I read it, I started to understand what dad's care should have consisted of, compared to what he had received for those two years before MHS. John said this book was required reading for all caregivers selected to work there. I learned more than I ever knew about communicating with (and caring for) dad and people with Alzheimer's disease. John gave me a tour of the beautiful community and even showed me where Dad's room would be. He spent the better part of the day with me, learning about Dad and providing me with general and specific information on care for people with Alzheimer's disease. He was amazing. I learned from him in a few days what no one else had taught me about how to relate to my Dad. Frustrations (from my ignorance) disappeared and my relationship with Dad was more beautiful than ever. I met all the caregivers shortly after moving dad into MHS, and as the community was less than a few months old, when I met them they were busy doing all the things that caregivers do. From the very start, I saw that their "gift" was "creating moments of joy" among all the residents. They pay close attention to the things others look over or look around. As busy as the caregivers are, they ALWAYS make their time with the residents seem like they have all the time in the world for them. They taught me how to "get into Dad's world, because as much as I'd like him to, he can't come into ours". I always watch them, study them, ask them questions. They always make time to provide information on how to provide these "moments of joy" for our loved ones. They always know the condition and demeanor of every resident at all times. Having recent extended experience with caregivers at the assisted living community, it was immediately apparent that these people were DIFFERENT! One of the most outstanding things I noticed occurred not long after I met the staff, everyone calls everyone by name rather than "Sweety" or "Honey" or other patronizing, (and in my opinion) belittling names I have heard caregivers call residents. So awesome how each staff member looks the residents in the eye, sits down, shows them they matter! Every time I see this, it is amazing to watch how the residents respond. If they are having a "bad day" caregivers do not leave their side until they are better. I see this every single day. Dad loves the staff and his beautiful home! Many times, well meaning caregivers will speak one way to residents, and another way to their families or others without dementia. Their demeanor changes distinctly (if you have been on the family side, you KNOW what I mean). One of the first things that impressed me about the staff at MHS is the way they spoke the same way to the residents they spoke to me and other family and staff. Same tone, same respect, same kind of awesome communication....and a lot of smiles and laughter. A caregiver by general definition is "one who provides care". The Memory Haven staff provide care, quality of life, expert clinical assistance and comfort, not just for the residents of Memory Haven Sumner, but for the family members of those residents. I love my dad, he has been my hero my whole life. As much as I love him, I cannot be physically present with him every day and even if I could...I could not provide the care he needs by the hour on my own. Memory Haven provides something daily I have not seen anyone provide. They make a difference in every life they touch every day by purposely "Creating Moments of Joy". Those of us who need the best for our loved ones want the most caring, efficient and loving home atmosphere we can provide. From personal experience, there is no place like Memory Haven Sumner.

If you are looking for an extraordinary experience in senior living this place really warrants a…read moretour. My senior parent is receiving truley amazing care on a daily basis. From top to bottom their staff is a highly effective team and I am so happy to have found a good home for my Mother.

I should have done this a long time ago, but my Mother lived at Mill Ridge Village for nearly a…read moreyear and frankly, very shortly after she moved in, we realized that it wasn't the right place for her. Her dementia was taking over and that isn't what this place is for. The staff went above and beyond wherever Mom was concerned. You only hear of places like Mill Ridge when something goes wrong, never the daily things that everyone does right. You don't work in this industry if you aren't a caring individual and EVERYONE that I came in contact with there certainly was that. This is a great place and has a great staff. I don't have much experience, but they set the bar pretty high in my opinion. Thank you to the whole staff!

After a hospitalization caused by a medication mistake at my mom's memory care facility in…read morePuyallup, we had to find a new place for her to live within a day or two. We had help from CayCare, who took us for a visit to A Better Place. My mom lived there for 4.5 months and we were very happy with the loving care she received. The owner has lots of experience with caring for people and with hospice care; the work she does is obviously a labor of love. She and the staff were consistently kind and caring with all the residents. The home was well taken care of, spacious and always clean. After such a bad experience at the previous facility, I was not just relieved but completely satisfied with A Better Place.

From the owner: This is Adult Family Home, Take care elderly at private home, only take care 6 resident at a time.read more

I am a hospice volunteer and have been in many facilities. Bonney Lake Comfort Care is at the top…read moreof the list! The home is always very clean, the residents are always happy, well taken care of -- great food - the staff truly care about each resident. Thank you!

When you arrive at this facility, you are greeted by the most professional and friendly…read moreowners/staff. It feels like home the minute you walk in. It is not an easy decision to make for your loved ones, however this facility will meet all your needs. Everyone here knows how to help your loved one and accommodate your family/friends who come to visit. This maybe the hardest decision we all have to make in life, however it's easy when you have such a great place to have your loved ones taken care of.

This is a wonderful agency; if you are looking to find an Home Care Aide to help you take care of…read moreyour loved ones this is THE Agency to go to. Through Arcadia, we found Elena, an amazing lady who has really improved the quality of life my grandparents (ages 93 & 95) have now. Elena has taught me so much about how to give my grandparents more independence while keeping them safe (as they both have dementia). And on the rare occasions when Elena is unavailable, Arcadia always comes through with a kind, caring sub for the day. Thank you Brianna (one of the Arcadia Supervisors) for always being just a phone call or an email away. And most especially thank you for bringing Elena into my grandparents' lives.

I've been the executive director at Stafford Suites for the past 17 years and I am still in awe of…read morethe amazing people who work tirelessly every day to provide compassionate and loving service for our residents. Whether they are preparing or serving a meal, providing personal assistance, cleaning an apartment, or driving the bus - each person seems truly devoted to our residents' well being. We are blessed by the wonderful people who choose to work here and by the gracious people who choose to live here.

From the owner: Retirement and Assisted Livingread more