I just want to state that the team here at Linden Grove was great. My mother-in-law was there for…read morea couple of years. We are out of state and they still took time to communicate with us when ever there was a concern with her. Thanks so much for all your team did to make her last few years on earth pleasant and easy.

More CNA or MAs helping people and not taking so long to see what you need after pressing your help…read morebutton. FOOD is gross! And they want everyone to use a wheelchair...

I Would NEVER recommend this place for family members or for anyone seeking employment. Front desk…read morenamed SUE does not know what she's doing. Called for help and she hung up on me, when I called back I told her that kindly she hung up on me and she was rude and said she put me on hold. She doesn't know how to transfer you anywhere probably doesn't know how to use the phone. Hell, even answering the phone she had to repeat herself a few times. She probably just knows to how to pick and hang up the phone. You need to retire SUE cause you suck at what you do. This company has bad management, HR is never there when I call, been calling this whole week trying to get ahold of someone but SUE is always answering and won't transfer me anywhere but to the wrong people outside of the company. Had to call upper management from another state and report HR, management & SUE.

Building is clean and well run. Staff are deeply devoted to residents…read more Marie and Ernest are an incredible healthcare dynamic duo! Always going above and beyond for their residents! Executive director Sarah has managed to lead with both kindness and inner strength. Emma at the front desk always makes my day brighter!!!!!

my mother in law is in the memory care part of the Rivers, the care givers and reception are all…read moreamazing. The senior office staff are not responsive which is very frustrating there have been a lot of turnovers since July. I hope things improve soon.

I hate that I even have to give one star, but that's for the staff and caregivers that come in…read moreeveryday because they care. The other half of them that come in don't care to do their job and will be on their phones, talk badly to the elderly that live at the rivers and there is no disciplinary action. I don't even know where to start but we recently took my grandmother out of there and I wish we had done it sooner. They went without management for 9 months which tells you a lot about the work environment and how people don't want to work for them, so they hire anyone with a heartbeat! My grandma pressed pendent because she was needed to use the bathroom and is in a wheel chair, and NO ONE CAME! She had to call me because she had then urinated on herself and I called the MEAN LADY AT THE FRONT DESK and she didn't care. I had to come down and help her myself. I had asked to get a meeting with the lady from corporate that comes in, but that never happened. It's a revolving door as far as caregivers go, and when they would come in and help my grandmother they would TALK BADLY ABOUT THE MANAGEMENT AND WHO EVER THAT LADY IS THAT COMES IN TO SIT IN AS THE DIRECTOR . she just locks herself in her office anyway. She never comes out to talk to us or anyone else, since she got there we could tell the place was going down hill. All of my grandmothers friends that she made at the river's have said in the last 8 Months the place has gone down hill and they want to leave too!!

My mom has been living here for about a year. The thing that impressed me most when I took my tour…read morewas how clean it was. I have been in many retirement homes and they usually have a smell. This place is always clean, no elderly smell and no chemical smell covering up any sort of smell. The staff is kind and always friendly. The grounds are kept well. They provide 3 meals a day in the dining room and it always nice. My mom has made friends and calls bingo. She is active and no longer living alone waiting for someone to stop by and break up the monatoney. She has a social life for the first time in a long time. Yet she has her own apartment and privacy. This place has been a terrific option for my mom since living alone is not an option anymore but neither is giving up her independence. This is the best of both worlds.

I urge you not to consider this facility. On the surface, Willow Gardens presents as a friendly,…read morecaring, and well-run institution, truly interested in your well-being. However, these values are paper-thin and are demonstrated by the following observations: * FOOD: Portion sizes are extremely small and are often more on the child-size. It is highly unlikely that the daily calorie requirements are satisfied by the sizes provided by the kitchen. Although residents can ask for "seconds", they must wait for the completion of the entire food-service only to discover nothing is left. Making things worse, management is often observed taking "double-sized" portions while residents eat undersized portions. Food is heavily based on carbohydrates with little attention to fruits, vegetables, protein, etc. And deserts are heavily vetted on cookies! * HOUSEKEEPING: WG claims to be guided by an incredibly detailed checklist, but their small housekeeping staff only permits 20-minute limit to complete a superficial job. And, they have limited service to once every two weeks during the Covid crisis, with further limitations on an already reduced service! * MAINTENANCE: Service takes a long time. A simple light bulb will take 3 weeks to complete. However, I have to give them credit for acting quickly on urgent things like heat. But, management hampers the ability of maintenance to act quickly. For instance, sprinklers cannot be repaired because management claims to be "bidding" the project. Consequently, we have flooded sidewalks, at times. * MANAGEMENT: Managers are new and inexperienced at large hospitality facility management. They readily pacify residents with "we're doing the best we can" and "we're working on it" excuses. While they hold resident meetings, they do not readily seek out resident perspectives on their needs or satisfaction. * APPEARANCE: As I walk around the facility, little things pop-out that signal problem. Pictures are not hung at the same height. Dust is everywhere. Chairs are askew, and clutter hallways. Managers are sitting at their desks, not walking around interacting with residents. Smells from the rooms can be pretty obnoxious, at times. Some residents have reported obnoxious smells from resident rooms. So, why am I here? Well, it's for an entirely different reason. Other things overcome these obstacles. It has to do with location and the offerings that would give away my identity, but these problems are still overwhelming and deserve mentioning. I suspect, though, that I'll be shopping after the crisis.

Didn't have much of an issue until we moved my mom out. They asked us to clean which we did. 8…read morehours between my wife and I. Everything in good shape with the exception of a stain in the carpet which I would have cleaned but the exit paperwork said that they had to shampoo the carpets (state requirement) anyway. Received the deposit paperwork back and they took it all including a cleaning fee and shampoo fee plus other little nickel and dime stuff. This after 2 of the inspection people said the place looked great.

I've been the executive director at Stafford Suites for the past 17 years and I am still in awe of…read morethe amazing people who work tirelessly every day to provide compassionate and loving service for our residents. Whether they are preparing or serving a meal, providing personal assistance, cleaning an apartment, or driving the bus - each person seems truly devoted to our residents' well being. We are blessed by the wonderful people who choose to work here and by the gracious people who choose to live here.

From the owner: Retirement and Assisted Livingread more

If you are looking for an extraordinary experience in senior living this place really warrants a…read moretour. My senior parent is receiving truley amazing care on a daily basis. From top to bottom their staff is a highly effective team and I am so happy to have found a good home for my Mother.

I should have done this a long time ago, but my Mother lived at Mill Ridge Village for nearly a…read moreyear and frankly, very shortly after she moved in, we realized that it wasn't the right place for her. Her dementia was taking over and that isn't what this place is for. The staff went above and beyond wherever Mom was concerned. You only hear of places like Mill Ridge when something goes wrong, never the daily things that everyone does right. You don't work in this industry if you aren't a caring individual and EVERYONE that I came in contact with there certainly was that. This is a great place and has a great staff. I don't have much experience, but they set the bar pretty high in my opinion. Thank you to the whole staff!

First off this place has bias and implicit discrimination against women of color. I have received…read moresub par care from this place. They basically keep you stuck here with little to no resources for leaving unless you get placed in an adult family home. Their pharmaceutical provider doesn't listen to patients and will not provide any information when trying to get ssi or ssdi. If you already have ssi they will take all but $70 of your check. The new director "Candace" has turned it more so into a prison like environment and has no knowledge of trauma informed care, so if you're suffering from ptsd like me this is not the place for you. They do not treat ADHD rather the symptoms of it. They took me off of the only medication that helped my panic attacks within days of being here, while a different person who looked different than me was kept on it for multiple weeks if not months. I have seen an actual doctor all but three times since being here almost a year. Being homeless and having no options for housing aside from here makes them highly capable of taking advantage of some of the most vulnerable individuals. Do not seek care here they are not a good residential facility, they treat individuals like criminals rather than human beings who suffer mental health illnesses. I want to express my current state of distress and concern regarding my safety and well-being in this environment. Unfortunately, I no longer feel safe here and have been experiencing a sense of being threatened and singled out. It has come to my attention that there are extreme double standards at play, which have further contributed to my unease. I feel compelled to raise the issue of Candace's lack of trauma-informed care and knowledge about mental health conditions, particularly concerning my own struggles. Her actions have resulted in me feeling harassed and bullied, specifically due to her disregard for my anxiety and trauma response around food and large crowds or groups of people. As a result, my panic attacks have significantly increased in frequency and intensity since she implemented her rigid and harsh approach towards me. I kindly request that my concerns be taken seriously, as they greatly impact my overall well-being and ability to thrive in this environment. It is crucial that steps are taken to create a safer and more supportive space for individuals dealing with mental health challenges. I hope for a resolution that ensures my housing stability and promotes a more compassionate and understanding approach for everyone involved.

This is a wonderful agency; if you are looking to find an Home Care Aide to help you take care of…read moreyour loved ones this is THE Agency to go to. Through Arcadia, we found Elena, an amazing lady who has really improved the quality of life my grandparents (ages 93 & 95) have now. Elena has taught me so much about how to give my grandparents more independence while keeping them safe (as they both have dementia). And on the rare occasions when Elena is unavailable, Arcadia always comes through with a kind, caring sub for the day. Thank you Brianna (one of the Arcadia Supervisors) for always being just a phone call or an email away. And most especially thank you for bringing Elena into my grandparents' lives.