Really not impressed with the staff on duty today. Went there to pick up some weed killer. Walked the entire store and didn't see it. Found a sprayer, which I did buy. Went to the cashier to pay for it and asked if they sold weed killer. She said, "Yes. It's in the farm section" I left my sprayer and went to go get it. The guy in the farm section ACTUALLY ASKED me if I needed help, which is more than any other staff member did! Told him what I was looking for. He said they did have it, but it's locked up and there is no one in the store that can actually sell it to me! I'm thinking "WHAT?!? It's the weekend! Do you not think that people in the weekends would want to weed their gardens!?!" Good God. That when most of us have the time off to do it!!! And NO, I'm not finished! So I get back to the till area, the next cashiers says she can help me. So it was all this girl could do to keep focused on ringing my item through. She was far more concerned with an entering customer with a puppy than she was providing me with great service! She even left the till while my payment was being processed to talk to the entering customer with the puppy. I was so pissed by the time I got to my truck I wrote this. Rona, if you can't hire customer service reps who treat their customers with respect and care, then you can't very well call them CUSTOMER SERVICE REPS! Or is it that just certain customers get treated in a friendly, courteous manner. Do I have to bring my dog in to get great customer service? Can't wait until Canadian Tire opens! Then I will never have to set foot in Rona again! Terrible experience! read more

How can you not love a store where you can buy deeply discounted carhartt capris in a bin in November? I seriously am not ashamed to admit I did just that last November, boy did I feel smart when the sun resurfaced. I appeared ready to drywall and paint and rewire my house in style, if I possessed any of those skills. Redneck chic fashion options aside, my electrician boyfriend always finds exactly what we need for *that* project here, the staff are happy to wander us down to where we can find what we need (if for some reason his inner journeyman tool radar can't sense it pulsing in a well lit aisle full of handy doodads, whatchamacallits and things that fix widgets). read more

So I spent a lot of time at this store today waiting for the manager to find out why an employee who was suppose to do a visual on a product lied. I drove from Abbotsford only to find out that what they promised they had they did not have , wasting my time and as an insult he wanted me to accept a gift card from Rona. First of all a gift card from your store is a write off and I imagine that my time was worth just that to you a write off. Thanks for nothing and as for integrity next time offer something for a persons time not a trivial gift card from your store. That would be like someone missing to pick someone up for an important appointment and saying " sorry , I'll get you next time and its on me". When you promise someone something it should not be a hollow promise. I would truly not recommend this store to anyone. Disgruntled, yes I am, and I know just what to do about it. Keep on writing reviews just like this one. I truly hope this cost Rona Mission. Happy shopping everyone. read more