Really not impressed with the staff on duty today. Went…read morethere to pick up some weed killer. Walked the entire store and didn't see it. Found a sprayer, which I did buy. Went to the cashier to pay for it and asked if they sold weed killer. She said, "Yes. It's in the farm section" I left my sprayer and went to go get it. The guy in the farm section ACTUALLY ASKED me if I needed help, which is more than any other staff member did! Told him what I was looking for. He said they did have it, but it's locked up and there is no one in the store that can actually sell it to me! I'm thinking "WHAT?!? It's the weekend! Do you not think that people in the weekends would want to weed their gardens!?!" Good God. That when most of us have the time off to do it!!! And NO, I'm not finished! So I get back to the till area, the next cashiers says she can help me. So it was all this girl could do to keep focused on ringing my item through. She was far more concerned with an entering customer with a puppy than she was providing me with great service! She even left the till while my payment was being processed to talk to the entering customer with the puppy. I was so pissed by the time I got to my truck I wrote this. Rona, if you can't hire customer service reps who treat their customers with respect and care, then you can't very well call them CUSTOMER SERVICE REPS! Or is it that just certain customers get treated in a friendly, courteous manner. Do I have to bring my dog in to get great customer service? Can't wait until Canadian Tire opens! Then I will never have to set foot in Rona again! Terrible experience!

How can you not love a store where you can buy deeply discounted carhartt capris in a bin in…read moreNovember? I seriously am not ashamed to admit I did just that last November, boy did I feel smart when the sun resurfaced. I appeared ready to drywall and paint and rewire my house in style, if I possessed any of those skills. Redneck chic fashion options aside, my electrician boyfriend always finds exactly what we need for *that* project here, the staff are happy to wander us down to where we can find what we need (if for some reason his inner journeyman tool radar can't sense it pulsing in a well lit aisle full of handy doodads, whatchamacallits and things that fix widgets).

Lived on Orcas for the last 7 years and have built a house, garage and greenhouse there. Island…read moreHardware has been great. They are well stocked and staff are incredibly friendly and helpful. I am there a couple times a week. Riley has been a life-saver.

This store is a life saver!…read more We are contractors and had a job on Orcas Island. We had never been to Orcas before and were unfamiliar with the area. Before we set out for the island, I looked up local hardware stores (just in case). I found Island Hardware & Supply, called them to make sure they would have what we MIGHT need, hopped in the truck and got on the ferry. OF COURSE it turned out that we DID need some items, so we set off for the Hardware store. We got lost and ended up at the little hardware store in East Sound - we thought we were at the right store, but they didn't have any of the supplies we needed. We were pretty confused until I found out from a local resident that the little hardware store in East Sound is on North Beach Road, and the big hardware store (Island Hardware) is on West Beach Road. So we hopped back in the truck again, and set out to find Island Hardware. (yes, we got losat again...but eventually figured it out) We were so relieved when we located the store and were able to purchase the supplies we needed, because we were thinking that we would have to get on the ferry and drive to the home depot in Mt Vernon (that would have taken forever). Island Hardware had all the stuff we wanted, lumber, tools, big bolts, lag screws, plumbing supplies etc. They even have a couple of little gas pumps which was handy for us. We had the occassion to go back up to Orcas for round two of the job which was exterior painting. The paint we purchased needed to be re-tinted at the last minute. We remembered that Island Hardware had a paint department and took the buckets of paint to them with our fingers crossed. Even though we didn't buy the paint from them, they happily re-tinted it for us...I thought that was pretty generous and excellent customer service!

Great hardware store for all your needs. Friendly staff and a wide variety of tools and supplies…read morefor your various projects. If you need help the folks that work there are very knowledgeable and helpful. Definitely a handy place to have in town.

Always friendly and helpful. They have everything you want and more, and know how to fix and use…read moreanything! They are closed Sunday, so plan accordingly. Shop local!

Always been amazing. Had so much fun nerding out at the knife counter, the younger fella whose name…read moreI can't remember was more than accommodating and really knew his stuff! I am hard to impress when it comes to pocket knives. Very reasonable prices for brick and mortar store, often seeing people charging a lot closer to msrp and higher in Seattle. Go get a sick spyderco pm2 in cruwear with canvas micarta, or maybe the salt serious pm2 in glorious magnacut! Or just a mora if you need an amazing 20$ knife. Best part of the store? Definitely be the weirdo Joe M. In the back of the house, that guy is hilarious. Maybe one of the best people I've met.

Apparently when my wife comes to the store for a drill bit and thread tap for a fitting and has the…read morefitting in hand, not knowing the exact size of the fitting is enough reason to treat her like an idiot. Do better people, you just lost a customer. Westside building center in lynden took the time to track down what was needed in a kind and professional manner, they will be our first choice from now on.

great service and selection. quick help with all my 02 gas needs.read more

It's nice to have a "hometown" hardware store in Hope. The prices tend to be higher than their…read morecompetitors in Chilliwack, with less selection. But if you need that last piece to finish the job, the higher price is made cheaper by the cost of petro you don't have to use to drive so far away. The staff is friendly & helpful, and there is a notebook by the register asking what you (the customer) want them to stock. I think they will get there. They have a good supply of pex connectors, but out of copper pipe when I was there.

I was abused by a cashier because I am a woman with disabilities. She humiliated me in front of…read moreother customers to the point where I cried and became angry, and her manager stated that he stood by her and proceeded to try to upset me further by attacking me for being upset and how I was displaying my upset. Rona is a horrible business and too lax with employee training and standards. I will never shop there again, and will encourage those around me to shop at Canadian Tire or Home Depot...the standards are better in those stores.

Like going to a mirror room at a circus looking for help. No…read morematter where you go, you're always in the wrong place. Overcrowded clutter and confusion everywhere. This is my fourth time here and still haven't bought anything. The great news is there's a large number of new nurseries in Aldergrove now.

this place is like therapy it's a haven for rare and exotic beautiful plants I can spend hours in…read morethere its wonderful I highly recommend for any plant lover to visit this place ! the koi fish are so cute as well !