Monica is a wonderful person who really cares about every one of her clients! We had a lot of…read morecomplicated issues, an erroneous accident report on my file, my husband isn't American and had a recent expired foreign license and others gave us a ridiculously expensive estimate. Monica made several phone calls on our behalf and got us great insurance for literally thousands of dollars less than other agencies. I could not recommend her more! Don't be fooled by her modest office, it's a little cramped and always busy but be sure that everyone there is warm and caring and really on your side!!

After searching the Internet for local insurance agents, we found great reviews on Monica insurance…read morecompany, and we are so happy we went there. Upon our arrival to the office we were greeted warmly from Monica and office staff. Monica gave us the most professional service and examined every possible way to help us in reducing the monthly payment, she also made several phone calls to government offices to correct mistakes in our records where were driving up our premiums. In just 24 hours, she was able to fix everything and reduce our monthly premium by more than half! In conclusion there is no doubt that we have found the best insurance agent we could imagine - Monica simply the best!

I've been with Fred C. Church for years through multiple vehicles and they've been nothing but…read morefantastic in customer service, managing my claims, and finding me the best rates. Super easy to work with. I've already recommended them to my family, friends and others who are in need of an improvement in an ins agent. Highly highly recommend them. I'm not sure why I didn't write this review earlier but I am now and I hope potential clients will see this and make the decision to go with Fred C. Church. Thanks for all the great years of service and continued service!!

If you are looking for knowledgeable people who can walk you through the most complex insurance…read morematter, these guys are for you! Good listeners, problem solvers, careful and comprehensive. They aren't kidding: people do come first here. Five stars is not enough.

Ms Mcniff is wonderful to work with. I can call the agency and know I will speak to her. She spends…read morethe time explaining everything and walks me through the insurance process . Customer service that is not offered anymore. I would highly recommend C Slowey Mcniff for all your insurance needs.

From the owner: Mcniff Slowey Insurance is a full service insurance agency that has been servicing the Merrimack…read moreValley for over 100 years. We are a family owned business located centrally in downtown Lowell. We offer Car Insurance, Homeowner's Insurance, Small Business Insurance, Bonds, Motorcycle Insurance, Commercial Building and Liability Insurance.

The staff is so very friendly and accommodating. Although what I needed could not be done there…read more(notary) they helped me find the next location that could assist me. The lady whose name I did not get, gave me great directions and made sure staff at the other location were available for notorizing my documents.

Called the AAA Lowell and as usual, a long automated message came up after a wait of a few minutes…read more Then a menu followed with more automated messages and another wait period. After 7 to 8 minutes or more, I did get my answer. Currency exchange services require a waiting period of a week or more.

Terrible service and not nice to employees. Go elsewhere…read more Too many offices for one company so service is not great

Really disappointed with the service here. It's almost impossible to get someone to answer the…read morephone, and when they do, the attitude is often rude and unhelpful. If you actually need help, you're usually forced to go into the office and wait in a packed waiting room for what feels like forever. Customer service definitely needs to improve.

My husband and I worked with Kaplansky via Arbella Insurance. Specifically we worked with Pam at…read morethe Chelmsford branch for the 2+years we had vehicles registered in MA. She was the pinnacle of professionalism, punctuality and no-nonsense communication. We especially appreciated her advice as we navigated the immigrant's journey of obtaining a US license and registration. She also helped to facilitate a title/ registration transfer from a family owned vehicle, saving us on fees and taxes, which we didn't even know was a thing. Overall, 10/10 to the Arbella-Kaplansky team. The rates are competitive; the service is excellent!!

Terrible customer service! Not helpful and didn't work in my interest to find the best rates!…read more Took days for someone to respond to an email. The agent sounded annoyed when I asked questions. Avoid at all costs.

Outstanding!! This word describes everything about this insurance agency. Paul and Lisa go above…read morefor every customer as if they were family. I have been receiving amazing customer service from them for over 10 years. If you are looking for an insurance agent that always has your back you have definitely chosen the right place.

Have been with Balakin Insurance for over 26 yrs. Haven't ever considered changing. Why fix what…read moreisn't broken!! Always efficient and on top of my needs. Paul, Julie, Anthony & Lisa I can call by your first names as you can me by mine. You have treated me like family. I know my insurance needs are well taken care of as you do everyone who walks in your business. I am not surprised by the many people I know who feel a friendship and complete satisfaction at whomever they get to assist with service. I am looking forward to the continuous excellent service and coverage from Balakin Insurance Agency and the incredible "family" of mine who serves me with respect.Thank you for all the years!