Chetsas Insurance is great…read more I have used them for car insurance for 15 years. They are incredibly helpful and knowledgeable. I highly recommend. PASS

I used Chetsas Insurance for five years (and only stopped when I moved from the area). Peter and…read moreJill are both incredibly friendly and helpful. I always got great rates from them and, most importantly, always felt like I had trustworthy advocates when needing to file a claim or ask for advice. My family still living in Newburyport still is going through them for their insurance and I don't ever see that changing!

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

Cowan Insurance has been our insurance company for many years. Very professional and…read moreknowledgeable. Larry and his staff are quick responds to our business needs. Larry and his staff are the best!!

Excellent customer service! I had previously used Cowan Insurance for vehicle insurance years ago…read moreand they were always very accommodating, reasonable and pleasant. I recently contacted the office again for homeowners insurance and received a quick response and excellent customer service once again! Larry went above and beyond to obtain a quote that I needed immediately and was able to provide us with the coverage we needed. Also, it was awesome to see the same girls at the front desk, that truly shows how well the business in general is ran. Thanks to Lynn, Jessica and Stefanie for always being extremely helpful, patient and kind! Keep up the good work :)

Sue Harbour is amazing with 28 years of experience. She was able to get us a reasonably prices…read moreinsurance for a first time driver living in Massachusetts. Personal service, made sure we had the perfect coverage and was right on top of everything. They also do registry running which is a huge plus in my mind. She would get all business if I was local.

I do not recommend Tarpey!! They are looking out just for themselfs , my policys that they write…read morego up every year and I always point that out to the agent , this year we asked for a copy of the policy and they emailed it with a note saying "it went up again" So we were angry and asked to shop it so the agent did and found a lower price by $350 so I said go with that but then they tell me they sent the bill already to the morgage company for the higher amount, trust me this agent is NOT looking out for you do not use them unless you just do not care about how much you spend.

As a 20 year customer to a Woburn based insurance company it was time to switch to someone more…read morelocal. I walked into Tarpey and briefly met with Patty, giving her details about my unhappiness with my existing provider (poor customer service and constantly rising prices). Patty collected all the information she needed and emailed me the next morning with quotes for home insurance and automobile insurance. The price was significantly lower that my existing policies so I moved both policies to Tarpey. I don't think I'll ever leave. Any time I've emailed Patty or sent someone from my family to their office the service has exceeded my expectations. Don't let the nonstop TV based insurance advertising fool you, local insurance companies can match or beat the pricing and provide far better service.

Agents are readily available for any questions, and have been very helpful!…read moreThis family business seems to care about their clients!

I was referred to Andy at Transit Insurance Agency through a colleague, and he has been so helpful…read morethroughout our insurance process. We recently bundled our condo policy with our auto policy, and Andy helped us get the best combined insurance at the best price, and answered my 500 questions along the way. Additionally, we also just switched our master insurance policy for our condo association, and he was incredibly helpful in educating me about the process and connecting with one of their partner organizations to secure new - and more comprehensive - coverage at the same price we were paying before. The whole agency has been incredible to work with, very friendly, and prompt with all communication and in answering my questions. I would highly recommend them!

I came in and they wanted me to sign all sorts of waivers including ones that were not true, like…read morethat they had given me a quote on National Flood Insurance and that my property was underinsured and I accepted that this would interfere with claims. I left. They were polite but seemed very inexperienced.

Anyone out there looking for a local insurance company that literally goes above and beyond for you…read morewhen you need them? Please check out Lemire Insurance Agency in Hudson MA. I use them for home, auto and my small business. Their prices are the best and their customer service is outstanding. www.lemireinsurance.com

I have been with Marchionne Insurance since I married my wife. Her family has been with the…read morecompany for 3 generations now. They hold both my homeowners and auto policies. When you have auto loans at banks and mortgages the loan companies every once in a while cause a snafu. Some of you know what I am talking about. Recently Marchionne Insurance had to send my proof of insurance to my Mortgage company 3 times before the mortgage company confirmed receipt. They were always quick- and let me know when the information had been sent. I am impressed with the response that they have and they also have very competative rates. I keep track of whats available out there. I was so happy today I had to write a review. All I can do is give them 5 stars.