I've had this same company for my car insurance for the past 10+ years, as long as I've been…read moredriving! Jackie Norton is incredibly helpful and easy to talk to, she's previously insured my whole family and has really gone the extra mile for us over the span of our relationship. I highly recommend her as an agent.

Agency Owner and Agent Jacqueline is very experienced knowledgeable and professional. A+read more

Catherine is the best. She's attentive, knowledgeable, professional, friendly, and patient! I…read morerecently bought a new car and was lured into the dealership's insurance offering (a bundle, no less). Catherine was happy to review the different coverages available to be sure I have what's best for my needs. In the end, they couldn't beat Howe's, and I already knew they wouldn't be able to compete with the excellent customer service I receive regularly from Catherine.

When I moved back to Massachusetts and no longer had a local agent, my car salesman suggested Koch…read moreProtect Insurance Agency. From the moment I called, Sherry Dutton was absolutely amazing. She quickly helped me secure the proper car insurance at a fair rate, making the process seamless. I was so impressed with her professionalism and attentiveness that I later reached out to her for homeowners insurance. Once again, Sherry exceeded my expectations. She took the time to understand my needs, communicated promptly, and found the perfect policy for me. I couldn't be happier with my experience working with Sherry and Koch Protect Insurance Agency. I highly recommend them for their outstanding customer service, professionalism, and dedication to finding the best insurance solutions.

We were not satisfied with the response time and informaiton with this company. In our opinion,…read morethey were not very service oriented and just want to not be bothered when we needed something.

This company has always provided great customer service. Our insurance needs have continued to…read morechange over the years and their employees have always guided us through it. Every other year my husband asks for a review of our coverage and rates and we have never received anything but a quick, professional response.

I have been with this insurance company since 2005 and I have always had EXCELLENT customer…read moreservice. I have auto and apartment insurance through them. I have purchased/leased a 3 cars in the past few years and they were very efficient during the whole process. All of my coverage was explained to me very clearly and they even informed me of a discount I qualify for to make my premium lower (low mileage discount!). Unfortunately, I also had 2 cars that were totaled and as everyone knows that can be a headache. Not when dealing with Gochis! Everything was taken care of right away, I even joked that I got "VIP" service because the whole process went so smoothly, including getting me into my new car, the checks put through quickly, rental coverage, etc. It's nice to have an insurance company that you can call with any questions and you actually get a person, not a computer system. I think in the world of the internet we have lost some of that "personal experience" so it is refreshing to see that it still exists!

I have been a customer at Gochis for several years. Let me tell you how much easier they have made…read moredealing with car and home insurance necessities by having the same people answer the phone and be there in person every time you need them, all of whom know their jobs well and promptly take care of things. Barbara and Rosie are terrific!

I've been insured with Al Ponte insurance for over 10 years, and I've never had any problems. They…read moreare always so helpful and kind. A special thanks to Claudia for always being so promptly in answering and solving all my questions.

The owner of this company, Ron Ponte, is quite possibly the most amazing person I have ever met! I…read morehaven't used his company for insurance but, based on the interaction that I had with him a few days ago, I would definitely use his company if I needed it. It is rare to find a person who is truly kindhearted, compassionate, and willing to help a complete stranger for a few hours, but that is exactly who Ron is. Get ready to read a crazy story! I took an Uber to the post office with a large piece of artwork boxed up to mail. The post office said it was too big to mail, and told me to go to the UPS store down the street. Ron was a post office customer at the register next to mine, overhead my interaction, and offered to drive me to UPS so I wouldn't have to find another Uber who could take my large package. Ron loaded my package and we set off for UPS. We couldn't find the UPS store, but we did find a DHL store after driving around for awhile. Unfortunately, we were told that they don't mail domestic packages. Then we found a FedEx store. Ron took the package inside, they measured it and said it was too big. They told us where the UPS office was (since the address was mislabeled everywhere). He reloaded my package and drove me there. UPS measured it and said it was too big. He reloaded it and said he was driving me to the airport to mail it at the cargo counter, and he called his assistant who researched the address. Ron insisted on driving me to the airport even though he had spent a ridiculously long amount of time already driving me around, and made it seem like it wasn't a big deal. We got to the cargo location and finally found the North Cargo Gate (after going around the airport 2 times!). Unfortunately, it closed at 4pm and by now it was 6:30pm. Then he drove to the South Cargo Gate and we went to FedEx Freight. They sent us to the Fed Ex Shipping Center next door. We went into that FedEx office, and the woman measured my package slightly incorrectly so it was finally under the max inches limit, and she mailed it! Then Ron insisted on driving me home instead of to the train. 3 HOURS LATER, from start to finish, he dropped me off at home! While driving around, Ron had such a positive attitude, and sweetly said that he wasn't giving up until my package was mailed. He offered me great advice about an insurance situation I have, and told me some wonderful stories about his customers. He refused to accept any money from me for his hours of time and his extraordinary efforts, and just told me to pay it forward to others. If Ron is this generous with his time helping a total stranger, I can only imagine how much effort he puts into helping his customers. He went WAY above and beyond with saving me from being stranded with a huge package, and I can't thank him enough for his kindness.

Mr. Bolduc helped me with my taxes this year and I was very happy with the service. His office was…read moreable to take me next day during the busy tax season and it was significantly cheaper than other tax preparation businesses around. He's a funny guy who won't b.s. you with any information you ask for. Plan on going back next year.

Gerry helped my mom, now 94, with her taxes for many years. Since I have handled her finances, I…read morehave leaned on Gerry for advice and assistance. He is always available by phone, and he returns calls immediately. He is incredibly knowledgable, kind, and efficient. His rates are fair and reasonable. I recommend him without any reservations.

Great! I had to look for new home insurance after my existing one refused to cover damage from a…read morefire that started down the street. Every other impacted neighbor was covered. Matt got us excellent rates for home and auto,

I have been working with Matthew Quinn for over 5 years and it has been a great experience. Matt…read morealways answers the phone directly and remembers me everytime I call. He provides great advice and is a pleasure to work with. I would highly recommend this agency for anyone that enjoys personalized service.