I still haven't received any refund no matter what they say. They stopped payment on a check they…read moresent me so I have had to file a complaint against them with Texas Department of Insurance

The people who work at Covey insurance are amazing, especially Stephanie. She helped us even though…read moreCovey insurance was no longer servicing our policies. They have always bent over backwards to make sure we got the best rates for our home and auto policies. So if you live in the Humble, Atascocita area or nearby see Covey Insurance for a quote; they'll treat you like family.

I was looking to lower my insurance rate and got in touch with one of your employees Ruby. She did…read morean amazing job at giving me an insurance quote. She was able to lower my payments and help me understand my insurance better. Thank you for your help!

I just got insurance with freeway insurance at the Little York location…read more Patricia was such a great help and did an amazing job getting me a quote fast and easy. I am more than satisfied with them.

Follow up might be helpful from their agents,specifically my husband spoke with Bonita.Did nothing…read moreto our policy but waste our time with questions that she wasn't going to follow up on.More concerned about her allergies than helping a customer.

My mom has been with Nationwide (Mellisa Ray Agency Inc) over 20 years. Like everyone else, her…read morepolicy has gone up every year. I called Mellisa Ray Agency and spoke with Bonita. She offered to bundle my mother's home and car as a discount. That save her a few dollars but I felt her policy was still high. I requested a quote from a different Nationwide broker and got a better quote. Nationwide is Nationwide, the policy quote from different brokers should be fairly the same. I called Bonita back and explained what I had discovered. Initially she gave me some push back about researching for a better quote. After a little back and forward, Bonita presented an insurance quote that made us happy. Bonita's wiliness to spend a few hours working directly to improve my mother's policy has clarified why my mother has stayed with Nationwide for so many years. I recommend Mellisa Ray Agency for your Nationwide broker and ask for Bonita.

YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

Great Rates and the level of service was excellent Wendy explained all my coverages perfectly. I…read morewould recommend everyone to this agent.

He has the best employees!! They are very helpful. They take the time to find just the right…read moreservices for you without trying to talk you into something you don't need.

Every time I need to make any changes to my policy his office is quick and professional. I have…read morebeen with them for over a year and it has been a wonderful experience.

Jordan is super friendly and nice. Anytime you need auto, home, or life insurance call or stop his…read moreoffice!

Very helpful and understanding. Had several options for me that helped me out a lot. I'm glad he…read morewas very patient with me so we could translate via text to get this done. Thanks Jacky for all your help!!

Whitney was extremely informative and helpful. She answered my questions and offered an additional…read moreproduct that i was able to combine with my auto policy. She followed through like she said she would and even texted me a reminder. I appreciate someone who knows their product and will follow through every time. Much appreciated!

My experience with Dave Canale was fantastic! I made a decision to explore my auto & home insurance…read more& my neighbors suggested that I talk with Dave. He asked all the right questions, drew up quotes & made the transition SO simple! He addressed my questions & within 3 days, the transition was complete. I HIGHLY recommend Dave & State Farm!