I was looking to get a muffler installed so my truck would sound like a hemi. After communicating…read morethrough the chat on their website. I stopped in for a quote. I brought a muffle that I was told would fit but it was wrong configuration. Instead of charging me for the correct muffler we swapped. The installation only took about 30 minutes. Now my truck sounds like a truck! Very satisfied!

I would give this company more than 5 stars if I could! Took my car to the dealership and was told…read morethat there was something broken on it beyond repair and that it was going to be thousands of dollars to fix. Brought it here instead and paid very little money. They told me also that that part was not broken as the dealership had said. They were kind, patient, honest, quick, and so much more. As a woman, it's hard to find someone you trust, but these people are the real deal. Please give them your business. Sam is great!!

Ben was a wealth of information and saved me time and money by educating me on some issues that…read moredidn't need a diagnostic on!! Thank you!

We was worried about the cost of fixing up our 2010 Nissan, but Franklin Automotive handled…read moreeverything perfectly. They diagnosed the issue quickly and got me back on the road in no time. It feels like a brand-new car again! If you have a Nissan and want someone who knows what they're doing, go here. Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

On a recommendation from Bubba at Parks Motors to use Gerry at Autotrim…read moreTo get the car touched up with some new stripes. We are not and I mean not disappointed. She's back to turning heads again. Highly recommend for quality, speed, value and overall experience! Don't look anywhere else, this is the place to go!

Review from past bc appears they started new account - Very disappointed with the failed promise…read moreand poor service delivery of this company. Bought a Jeep from dealership next door & got promise of leather seats to be installed by Auto Trim. Once installed, seats were bubbling and leather was not tight. Took it back to them and they promised to fix the the seats. Took several months to get replacement parts in & then reinstalled. Once reinstalled, they then told me bad craftsmanship was only for front seats & that back seats were not included, which all seats were done poorly. My only fault (besides agreeing to get leather seats after the fact) was to not get the repair request in writing. When the story changed at Auto Trim, I thought their word was worth something, and I was wrong. I would avoid dealing with these folks based on my exchanges over the months to fix this. If you can't avoid it, then request everything in writing so you can hold them to account of what they promise. One last note - was speaking with owner about the shoddy work that was done, and this gentleman without a word just walked away from me & claimed I was nitpicking. He ended our conversation like I was his stepchild that he disliked rather than a customer. I showed him & his staff nothing but courtesy & respect in all my dealings with them, even when they cancelled on me, didn't return my phone calls & couldn't get things scheduled as promised. I really tried to work with them & get this issue taken of, but they missed this opportunity. And after all of that, to treat me in such a poor manner, I can only assume speaks to his character & commitment as a person (& that of his business). I posted 2 pics of the backseats to show the quality of the workmanship that Auto Trim claims to be acceptable. Update - received a call back from Auto Trim within a few minutes of leaving stating they didn't like unhappy customers & were willing to try to fix backseats. However, 9 months later of following back up with no answers. Wife just got into contact with them & they told her that they lost the replacements & for her not to call back. Please look closely at the photos of the shoddy work these guys did so you'll know what they have tried to pass off as their work. What those photos show is a reflection of their lack of expertise & professionalism in the upholstery industry. I would steer clear of these guys and by extension, the Columbia Jeep Dealership for not following through on their promises to new car purchasers.

Overall incredible experience Clint Billings is a consummate professional he is fair honest and…read moretrustworthy I have been to many mechanics over my lifetime and so far he is one of the best at his craft and fully trustworthy he will not oversell you things that you don't need any only provides what is truly needed he showed me that based on my interactions where I want to purchase additional fixes that were not necessary for my car and he told me not to waste money as they were not needed at the time...

I never leave negative reviews, but after this experience with Cave Auto, people should know what…read morehappened. Last year, we took my son's Jeep here, paid over $1,000, and two days later had to take it to the Jeep dealership and spend approximately another $4,000. Despite that, we gave Cave Auto another chance. We dropped the Jeep off Monday and were very clear: it was running hot and my son HAD to have it back by Friday to drive to Knoxville for school. We were told the water pump and gauge were repaired and paid another $1,600. We picked it up and it was STILL running hot. We took it back yesterday, they kept it for hours, and we were told nothing was wrong with it. Today, the temperature gauge was approximately 3/4 of the way toward hot again. When I called, instead of simply saying, "Bring it back, we'll make it right," I got excuse after excuse. I was told to take it to a NAPA Auto Care Center and that apparently they have to "fix it in parts" to diagnose it. On top of that, he repeatedly brought up the fact that we had discussed possibly trading the Jeep in and said he thought we were going to trade it immediately. That honestly makes me question why that matters. Whether we trade it tomorrow or keep it another five years, if we paid $1,600 to repair it, the work should be done properly and the vehicle should be safe to drive. If there wasn't enough time to properly diagnose and repair it before my son had to return to Knoxville, SAY THAT. We would have made other arrangements. Don't squeeze the repair in, charge us $1,600, and then use the limited timeframe as an excuse when the original problem still exists. After all the excuses, I finally said keep the money, I'll leave a bad review and be done with it. His (Clint's response) response to me on the phone? "FUCK YOU, BITCH." Then he sent me a lengthy text accusing me of threatening his shop, his employees and their families because I said I would leave a negative review. I threatened NO ONE. Saying I will publicly share my experience as a paying customer is not threatening anyone. At the end of the day, we paid $1,600 to fix a Jeep that was running hot. It is still running hot. We brought it back and were told nothing was wrong. And when I became frustrated and said I would leave a bad review, the owner told me, "fuck you, bitch." You can defend your diagnosis. You can explain your warranty. You can disagree with me. But a business owner speaking to a customer that way is completely unacceptable. We will not be back and you shouldn't either.

I've taken both my Toyota Tundra and Rav4 to Cody's Automotive here in Franklin, and I couldn't be…read morehappier with the service. The team is honest, straightforward, and really takes the time to explain what's needed (and just as important--what's not). They did a great job on both vehicles, and I felt confident the work was done right the first time. It's refreshing to have an auto shop you can actually trust. If you're looking for reliable, honest mechanics who care about their customers, I highly recommend Cody's Automotive.

Absolutely the most trustworthy mechanic I've ever been to. Came for a "maintenance required"…read morereminder on my vehicle and they did what was necessary- I wasn't "upsold" anything or talked into extra work that wasn't needed. Photos of my car and parts were shared with me showing how everything looked further showing their honesty and integrity! Will use again.

Have taken our vehicle to Mike a few times. Inconsistent, non-transparent (i.e. Non-printed)…read morepractices (no receipt/cash only/verbally saying there is no warranty on the work) are a bit concerning. Unfortunately multiple moments of rude/belittling conversation were experienced. Was hoping each experience was just an isolated incident or a bad day, however it appears to be the practice. Hope the best for improved, transparent work in the future or finding someone to help with the face-to-face aspect of the business.

Mike is fantastic. We've been taking our vehicles to him for over a decade, and dude is as honest…read moreand fair as they come. You're not going to find someone better to work on your vehicles. You'll want to call ahead and get on his schedule. He's a one man shop and usually has a line of cars to get to.

This was my second time bringing my car to MV Automotive & Performance, and once again they were…read moreamazing to work with. We had my car dropped off last Sunday so they could give it a full look over and fix anything that needed attention. My husband had already done some work on it himself, but there were still a few things we wanted a professional to handle, so we had it towed over to them. They originally said it might take around two weeks, but they got everything done in just over a week, which we really appreciated. Everyone there is always friendly, honest, reliable, and easy to talk to. They keep you updated, do great work, and you can tell they actually care about their customers. This is the second time I've trusted them with my vehicle, and I've honestly had such a great experience both times. As long as we're living here, they'll definitely be the shop we keep going back to. We really appreciate all the hard work they put in and everything they did for us. Thank you guys again for everything you do!

The only mechanics who knew what they were talking about and go figure they are women! That's…read moreright. Highly recommend this shop with fair pricing. It's worth the drive out to the middle of nowhere, TN. Take advantage of their half off oil change Monday like we did!

Really really good people here. The best Customer Service I've ever gotten in a car repair shop. I…read moredeal with Michael tire and Louisville and they are very good so that says a lot. We broke down on the side of the road on Easter night stayed at a hotel. They referred them and it went very well. They got me in assured me they'd get me fixed on the road tonight. They did just that, but we're very professional kind and asked about my experience with the car a couple of times. They found all the things that they would address with the car but no pressure. I took three of the four suggestions. I would highly recommend them.

It's been hit or miss for me. The last time I was there wasn't good. I already knew that it was…read moretime for axles but to hear Steve tell me it was slinging grease all over the place was not true because I had just done my brakes and then I just put a new alternator on it and had spun it by hand and then they tried to tell me it had a chirp when spun by hand. I'm like there's no way. So maybe that's just me but then their price for new axles was double what Gateway in Columbia charged. Gateway did the axles for $480 per side in this place wanted over $1800 maybe that's tax included but it was ridiculous. But didn't they tell you you get that three-year 36,000 mile warranty but who cares when it's double. A water pump on the RAV4 also cost $1000+. I would drive south to Columbia. These guys think this is Franklin TN