Axle replacement was done well and at a good value. I have been a customer for several years…read more Work has been quality work and service has been supreme.

Guess we got off on wrong foot with these guys. Left message for them to call for appointment. They…read moredidn't call. Went in person to set appointment and was successful. Took car in to have it serviced. Was there at 8:00 a.m. for appointment. Checked back at 1:00 p.m. and car hadn't even been looked at. Picked up car hoping they might apologize and ask to reschedule. Just gave me the keys and good bye. They may be good but prompt responses not a priority.

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Came in for the first time and got my oil change. Everybody was very friendly…read more My oil was changed very quickly and the value is great i would definitely come back again

My cars steering column was cracked. They ordered the part, I made the Appt., took it in and they…read morerepaired it. It was an easy process and the staff was very friendly. It's close to home & nice having a mechanic close by.

What a great experience. I brought in an older Ford that had an engine warning light on that needed…read moreattention so that I could sell the car. They did an extremely thorough inspection of the car, much more so than punching in a diagnostic code. The cost breakdown of repairing their findings was very reasonable and I appreciate that they gave me separate labor and material costs. Both Cassie and Amanda on the phone and in person were outstanding, patiently explaining my options with no pressure or selling and with an incredible amount of automotive knowledge. If I could steal them both for my business I would. It feels good to have found an auto repair shop that I can trust.

1 Star - Disgusting Experience…read more I am absolutely furious over how Honest-1 treated my elderly parents. Just weeks before this, their car was in this shop for a full checkup. Suddenly, when a warning light came on, Honest-1 claimed the transmission was failing and quoted them OVER $8,000 for a manufactured or new transmission -- using fear, urgency, and worst-case language to push the repair. That alone is alarming. What's worse? We took the car to Honda for a second opinion, and Honda's master technician thoroughly inspected EVERYTHING. The verdict: The transmission is NOT failing No rebuild. No replacement. No catastrophic damage. The real issue was a stuck A-line pressure solenoid valve, a relatively minor repair. Honda fixed the actual problem, replaced fluids, ran full diagnostics, and the total cost was UNDER $1,000. So let me be very clear: After a recent "full checkup," Honest-1 either completely misdiagnosed the vehicle or grossly exaggerated the issue and attempted to sell my elderly parents an $8,000+ repair they absolutely did not need. In my opinion, this was predatory. Targeting seniors with scare tactics and inflated diagnoses is unacceptable. We will never return. We didn't argue. We didn't debate. We simply took the keys and left -- and that should speak volumes. If you have elderly parents or anyone vulnerable in your life, DO NOT trust this shop without getting a second opinion. Integrity matters, and Honest-1 showed us they have none.

Really really good people here. The best Customer Service I've ever gotten in a car repair shop. I…read moredeal with Michael tire and Louisville and they are very good so that says a lot. We broke down on the side of the road on Easter night stayed at a hotel. They referred them and it went very well. They got me in assured me they'd get me fixed on the road tonight. They did just that, but we're very professional kind and asked about my experience with the car a couple of times. They found all the things that they would address with the car but no pressure. I took three of the four suggestions. I would highly recommend them.

Do not ever use Cave Auto on Jim Warren in Spring Hill. They charged me a lot of money and never…read morefixed the car.

Absolutely recommend! Clint and his crew are such personable people which goes a huge way in this…read moreservice industry. I have worked directly with the owner who has done absolute wonders helping me with my car. I was having a misfire in cylinder 5 that was giving us both a run for it, but there was nothing but patience and professionalism coming from the men working on my car. They are quick yet extremely efficient with their work. I truly wouldn't recommend anywhere to take your vehicle other than here.

I was looking to get a muffler installed so my truck would sound like a hemi. After communicating…read morethrough the chat on their website. I stopped in for a quote. I brought a muffle that I was told would fit but it was wrong configuration. Instead of charging me for the correct muffler we swapped. The installation only took about 30 minutes. Now my truck sounds like a truck! Very satisfied!

I would give this company more than 5 stars if I could! Took my car to the dealership and was told…read morethat there was something broken on it beyond repair and that it was going to be thousands of dollars to fix. Brought it here instead and paid very little money. They told me also that that part was not broken as the dealership had said. They were kind, patient, honest, quick, and so much more. As a woman, it's hard to find someone you trust, but these people are the real deal. Please give them your business. Sam is great!!

Really Fast and efficient battery change for my 2008 Mercedes and pumped my tires quickly!read more

Highly recommend Dylan great mechanic changed front and back pads and rotors including explaining…read moreissues with my vehicle , honest proficient and mostly convenient great Cust service

I was traveling from out of town when I ran over an unavoidable object on the freeway and needed…read moresomeone to check underneath my car just incase. I called and everyone I encountered was SO nice and helpful. After getting a good look at my car and a few zipties later they had me back on the road within 30 minutes. I'm so happy I found this place.

Always accommodating when having to wait always best price around! Top notch repair techs!read more

Truly helped this mama bear out! As a single mom of 2…read moredaughters, I do my best to teach my girls to be independent but my 17 year old was pretty scared to get her oil changed for the first time on her own so I decided I would get my oil changed in my jeep at the same time as she got her car taken care of. I pulled up with her following behind me and told the technician that my daughter was in the car behind me and it was her first oil change and she was nervous. They had me pull in one bay and her beside me. Her technician was very polite and explained everything to her. It was the experience that I was hoping for and allowed her to see that it wasn't scary to get your oil changed! Just want to say how grateful I am to the crew who was working.

I always come here for an oil change and have had my car serviced here for wipers, tire rotation,…read moreand air filter change. I've had absolutely excellent customer service from each member that's helped me. Tina was exceptional and my whole family prefers her when we come in! She's very sweet, informative, and friendly. Never have any issues here and we use a coupon for a good price. We are all repeat customers in our household and will continue coming back.

The manager was great about letting me know they were short staffed and took care of me, even…read morethough I had to wait a while for the service on my car. Thank you Firestone for great service on a rough staffing day!

They confirmed my appointment for oil change and after go there they told the technician s are…read morebusy. Today they cannot make it today and I need to drop off. I would have appreciated them if they would have informed me earlier