Went to ER at 5:30 pm on a Monday. Parking at ER was full so I parked at the main open lot. Just a…read morelittle bit to walk to the ER door in pain so I took it slow. Immediate triage and into a private exam room pretty quickly. A real exam space, not sheets hanging between beds! Like clockwork on blood, scheduling image, getting blood drawn, results back, medical decision and seeing the doctor. Accurate diagnosis. Longest wait was getting into my room upstairs, however, the noise level in their exam area was the calmest, quietest I've ever experienced so I slept on their comfortable exam bed until I got my room at 3 am. Every person was professional, courteous, friendly, upbeat, and truly cared about my comfort and medical care. Very surprised and happy to get a huge single room to myself!! It's in the new wing. Really helped my recovery. Hardly heard any hallway noise or talking the whole stay! The helicopter even landed on the roof outside my window and I didn't even hear it! The bed was sooooo comfortable! No tossing and turning through the night also helped my recovery. No unnecessary, annoying visits for vitals or procedures. The nurses and staff were very considerate and met and anticipated all my needs. Comfort and quality of care were well attended to even though they were very busy. They never rushed my care. If I needed pain medication they made sure I got it. (Thank you!) At surgery time the only delay was waiting for the anesthesiologist. Everyone else was like a well oiled machine. However, the anesthesiologist was very knowledgeable, experienced, and thorough. I woke in recovery and was alert and functional. Food was good for being in the hospital. Menu and a la cart choices were provided so after the first day I got to pick exactly what I wanted to eat and drink. It always came up fresh with hot and cold appropriate temps. Remember to include any condiments ahead of time. It's not a restaurant. The kitchen staff were friendly, helpful, and eager to meet all my needs. The only area that could be attended to better was keeping my wall board up to date. It wasn't always done spontaneously by the staff, sometimes had to request as the information changed, and I think that is very important to avoid mistakes in medication, treatment updates, oral intake and restrictions, and who is treating me. The hospital was very full though, so I feel the nurses and staff did an awesome job!!

Worst thing about being here is the people. RUDE! Made me wear "baby dolls" even though I was…read moreleaving... coffee is awful and so is the food. Healthy? HAH!

Excellent facility. Excellent staff: highly efficient, professional and very caring . Doing all to…read moremake sure you're relaxed and comfortable. The surgeon and the whole team: fabulous coordination, friendly atmosphere. Feeling so safe and cared for.

First time here they mixed up patient records. Second time here and second time the Thomas Johnson…read moreSurgery Center and our referring doctor aren't on the same page. And, second time one of the receptionists argues and makes the patient feel horrible.

Worst staff, I spent 5 hours with a sprain going muscle just for them to prescribe me Tylenol…read more Seems like all they care about is hiring pretty girls that spend too much time on the phone and flirting with th Doctors. Their ER is the worth ever, they keep calling people just to send them back out to the waiting room, I have never heard more rude/start ass Nurses talking to people. I wish Gordon Ramsay would place cams on their waiting room and monitor Nursers conduct, I am sure he would make a fortune. Anyways, just don't go there, save the pain and if you gonna die at least no nurse will make fun of you! PS. I saw 2 people literally "yank" their IVs out of the arms because of frustration and no, not in a room, but in the waiting room.

This place doesn't even deserve 1 star. Emergency room had 5 hour wait today. Since my sister had…read morechest pains they took her sooner. Extremely short staffed both doctors and nurses. Nurses said they were getting the doctor and no one showed up for hours. This happened over and over again. The nurse and doctor both said they knew she was getting chemo for cancer. She had never had cancer. They didn't read her chart explaining her condition for previous visits. This place is very scary and someone should shut them down.

Agree with Scott R. , used to see Dr.Kossoff around 10 years ago. Returned this year to make a much…read moreoverdue follow-up appointment. Was able to schedule one and had a great experience with the nurses/physician assistants and doctor (Dr.Francis) and was excited to schedule my endoscopy. However I needed to review my work schedule which is often changing to find a day which was suitable and would fit in Dr.Francis' operation schedule. I was assured I could call back and schedule the procedure. Little did I know that I would be at the mercy of the ONE procedure scheduler that the office uses, who is so busy dealing with the phone traffic that they cannot reliably answer the phone. When I asked if there was another way I could schedule the procedure, in person or by some kind of email or patient portal , I was left a very rude message saying that I was sending the scheduler to my voicemail when I was in the middle of various processes at work and had called more than 10 times during the week at different times to try to catch them to schedule the procedure. Not only this but the front desk also had the same track record for answering the phone, as in they never answer. Guess i was lucky to get my initial appointment over the phone in the first place. Will not be returning, heading to another Gastro that actually has adequately and functioning staff. I would not give this office your patronage, they are comfortable knowing they are a much lauded office so they don't take care of patients.

I have seen Dr. Kossoff for several years and is an awesome doctor with a great reputation in the…read morecommunity. I gave only 3 stars due to the lack of communication with his office and office staff. You call and never get anyone to answer. After an office visit, by appointment, they were to contact another doctor to get the OK for my spouse's colonoscopy. They stated they would contact the other doctor and it would only take about 5 days. A week later called back to other doctor and they said they never received anything from Gastro Health. Gastro Health did not follow up. I called back a several months later, finally getting someone to answer my call, and they miraculously received the form from my doctor THAT day while my spouse was on the phone with Gastro Health.. And they still have to submit form to get clearance. Expecting a call back from Gastro health, which never happened. Called back and left messages. The first time the office ever called me back from original appointment in October is in January. 3 MONTHS. It was a MESSAGE to schedule the colonoscopy. Tried to call but NO ANSWER, still don't have an appointment. I had a colonoscopy, 3 years ago and was to have another in 2 years. They told me they would call to set up an appointment. NO CALL. Can't get a hold of anyone. This is after I was told I had to get an appendectomy after my colonoscopy 3 years ago. Office staff needs to get straightened out and be held accountable.

There was a mix-up with my prescription, and Carla, the receptionist, took the time to help me and…read moregot the situation resolved very quickly. I was quite impressed and grateful.

The Frederick Kaiser pharmacy sucks, they are not consistent with filling prescriptions and wait…read moretimes. One month they fill at 28 days and the next month they fill at 30 days which is far from consistent plus they send you text messalegs with inconsistent information. I received a text message this morning from Kaiser that said would fill on 3/6/25 (today is 3/6/25). To be sure I called the pharmacy and they said they were working on filling the script. Then I get another text message that said they would fill on 3/7/25 (ok now I'm confused). So I call the pharmacy again to clear up my confusion and ask to speak with a pharmacist who precedes to tell me now they won't fill it until 3/8/25!!! Now I'm completely confused and a little angry now at this point. So now I'm forced to drive to Gaithersburg on Saturday ( which I was supposed to be out of town with my husband) to fill a prescription that I should have gotten today.

Incompetent arrogant quack who also never wore a mask during Covid! She made multiple misdiagnoses…read moreand prescribed lots of outdated and unnecessary drugs. Staff are also clueless and rude if patient questions anything.

It has taken a really long time to find a good primary care physician in Frederick and I have to…read moresay doctor Usha is wonderful. She actually takes the time to learn about you, your health goals and your concerns. She doesn't rush through her appointments and she combines natural remedies with effective prescriptions and follows up with you. I visited her for my regular check up and to see if I could better manage my asthma and I have to say I am already so please with the outcomes. If you're looking for a great primary care physician I highly recommend her practice. Her nurses are excellent, and her bedside manner can't be beat :)

I went in for a simple procedure, liposuction in my lower back, and the next day was rushed to the…read morehospital with a punctured lung! Dr. Kress denied it was any of his wrong doing. I ended up laying in a hospital bed for 3 days tethered to a machine while my lung healed. Unbelievable!

From the owner: Cosmetic plastic surgery by a board certified plastic surgeon with 30 years of experience. Practice…read moreincludes augmentation mammoplasty, reduction and lift breast surgery along with facial, liposuction, mommy makeover and non-invasive procedures such as fillers, botox and fat transfer. The practice has a medical esthetician for chemical peels, microdermabrasion, hair removal and other laser treatments.

Showed up at opening (8am) , wasn't seen until 9 and has only been seen by a nurse. 9 month old…read morebaby was tested for the flu. After not getting any real information, we went to a different urgent care and was diagnosed with a double ear infection. Said they could've spotted it easily if they looked.

I had the flu. When I arrived, I had to fill out a really long questionnaire on my phone and upload…read moremy ID and insurance cards which just stinks when you feel lousy. The reception staff didn't do much at all. The 2 TVs were blaring two different shows AND the staff were scrolling through reels on their phones. Too much chaos and noise in a lobby when you feel lousy. The Physician's Assistant was really really nice and professional. I would give her 5 stars for her knowledge and excellent care. However, her nurse had some really long nails that just kind of grossed me out when she was taking my vitals and giving me an inhaler. Nails inevitably have some nasty bacteria living under them unless you scrub them every wash with a brush and long colorful nails have no business in an urgent care setting. She didn't wear gloves, nor a mask and she never washed her hands or applied sanitizer in front of me. She asked me if I got the Covid shot and when I said no, she gave me a comment under her breath that the vaccines didn't work anyway. My husband ironically had the exact same things to say about her when he went in the day prior for the flu. I don't think politics, unscientific based beliefs, not poor hygiene have any business interfering in the service an urgent care provides to sick patients. I think a waiting room should make sick patients feel calmer and not overstimulated by auditory noise coming from multiple TVS and staff phones. This location is a mile from my house and brand new but based on my very first experience, I didn't get the impression anyone but the PA was very concerned about providing excellent patient-centered care. I don't think I would return unless I was very sick and desperate.

There is absolutely nothing I can say nice about this practice. They take NO time to talk to you,…read morejust order tests and rush you out the door. No paperwork is ever given as to what just happened or what to expect for ANY procedure. I think I would have gotten better treatment in a third world country. I went to them three times so this was not a one-off bad experience. Just a horrible practice in every way.

Dr. Haseebuddin is probably a fine and great Dr but when you get referred to him from Frederick…read moreMemorial Hospital because you ended up in the ER for a kidney stone, and then you never see him for said issue, that's a problem. His PA rushed me through both the initial appointment and follow up appointment. For having just gone through the worst pain of my life (I know, it's "just" a kidney stone, but they're awful!), I expected a bit more care and attention from a Urologist's office. Also, don't even try to contact their office. If you have appointment or insurance or billing issues you'll speak to someone who didn't identify themselves at the start of the call so you don't know if you're speaking to the correct person. And his support staff might as well be a corporate call center and not a family office. There's nothing "family" about Family Urology. If Dr. haseebuddin is such a great Dr, he really needs to reassess his support staff and structure because it's impossible to work with his team.

Not impressed with this location. Presented with URI like symptoms. Tested negative for covid, flu,…read morestrep. Diagnosed with mild URI. Presented roughly one week later to receive flu shot after improvement in symptoms and was denied because they considered me to have moderate to severe URI. Address, phone number, email on file were incorrect.

I could definitely see why this has a two star rating. I made an appointment for 5 PM. I got there…read more10 minutes early. I got called back to an initial room at 5:10 PM. The lady told me that she was just screaming me and it's gonna be a long time before I get back to one of the rooms cause it's very crowded. I told her that I had a 5 PM appointment and she said that really doesn't mean much since we're very busy. I asked her if they actually make room for those who have appointments for those who do not and she said we don't do it that way. She couldn't tell me how long the way it is apparently they don't even care when someone gets done to check when their appointment was to see how long it was so at least they could tell people. It's apparent that they overbooked and not really prioritize. Anybody that does an actual online appointment. She was very matter fact, and really not caring at all. Avoid this place. Go somewhere else probably anywhere else you can go that people will actually care more than these people. I would like to give the zero stars, but this app won't allow me to. I'm sure they'll come back with some kind of response but believe me not a good place to go.