Bought a used explorer at Donley had all sorts of dash lights coming on saying AWD not working,…read moreservice advancetrac, pre-collision assist not available plus more. Took the care in for repair they had to order a module for it. Charged around $180.00 to check the problem out out and then said it would be about $1000.00 parts and labors to fix. I was never informed about the $180.00 to check the problem so I did som research from my younger days being in the auto business. So of people who do not know in OHIO any auto repair over $50.00 you have the right to a written or oral quote or you can telll them too do the work no matter what. the cost. So if you go in for new brakes and given no quote of any kind when you com back for your car best they can charge you is $50.00 Donely of Mount Vernon service writers are exactly that writers NOT advisors. Service manager I am not sure what she manages she had no idea about the law saying that the customer has a right to cost if over $50.00

Just a word of caution when buying a used vehicle...take it to an independent mechanic…read more *****if your buying from here get the brakes checked or take a gamble with your life***** We chose this dealership because we were buying a 2015 Lincoln Navigator. We thought it would be safer to buy from a Ford/Lincoln dealership. Due to COVID and being about 2hrs away but under lockdown we couldn't go test drive it. It was a few thousand dollars more than one that was only 30min away but in Michigan and they were totally shut down. It was delivered which was awesome. Once the thunderstorm stopped I went to go check out all the features. My kids loved the big trunk and were playing in it and lifted up the shelf. Glass EVERYWHERE. (And tons of nasty dog hair but whatever) the back window much have shattered at one point and detail missed that. Ok. Rust bubbles all along trunk that was not disclosed. Ok. Finicky passenger step side that was disclosed. Ok. NOT ok was brake pads were completely metal on metal!!!!!!! We could tel immediately when we drove it that the rotors were warped. No big deal still safe to drive. We heard a rubbing sound from front wheel and I assumed that was rotors. Waited over a week to get info that was supposedly mailed out (the ford CARFAX style report that I still haven't gotten in the mail a month later) but was texted info that showed rotors weren't resurfaced. Mechanic was SHOCKED that this vehicle was sold to us with metal on metal brake pads. I have 3 small children!!!! We were going down to FL towing our camper. If I didn't decide to get this looked at I might not be here to type this. I mean it's brake pads. Dealership put new tires on but ignored metal on metal brake pads!!!!! I have pics of odometer. We drove the vehicle less than 100 miles. It was awesome having to shell out lots of money because rotors needed replaced because they were too damaged from the metal on metal. This didn't happen in 100 miles.

Had a great experience. I was coming from out of state, so Curt was willing to get the ball rolling…read morefor me over the phone on a Saturday, and was willing to meet in person on a Sunday. Everything was up front and explained in detail before I got there, so there were no surprises. The truck was exactly as pictured and explained on the website. Pleasure to work with and I'll be looking here first the next time I need a car. Highly recommend.

I strongly advise against buying a vehicle from this company. They sold my autistic son a car that…read moreturned out to be a complete lemon. The engine ultimately failed completely ("blew up") within the initial 180 days of ownership. When the vehicle started having problems, they told us to bring it in, then tried to charge us for every repair. With chargea was not agreed to. Now that the car is permanently disabled, they are attempting to charge excessive fees. To make matters worse, my other child purchased a vehicle here shortly after, and it has been in their service bay for repairs more days than she has actually driven it. She has still not gotten her car back. This company's vehicles are unreliable, and their service is predatory.

These guys are great to work with bought my car here and I'm very satisfied fair priced older…read morevehicle willing to work with you if your shopping for a used car would recommend checking out Zac's auto sales, signed one satisfied customer

Subaru forester I bought a few years ago didn't make it longer than 2 years, it most likely was not…read morethoroughly inspected before being sold!

Ed, the owner, is a great stand up guy, which is never an easy find when used car shopping. A year…read moreago, my son was shopping for his first car and when we found one at his lot, we knew it was 'the one'. He gave my son such special treatment knowing it was his first car. His cars are reasonably priced and he'll work with you to make sure everything goes smoothly. We'll definitely be back when we need a used car again.

My wife and I told sales lead Mark Hunnicut that we were looking for a 2013 Honda Odyssey with…read morebetween 100k-150k miles. He acquired it within 4 days and let us know. When we arrived at the lot he had the vehicle on and running for us, which was great considering it was 30 degrees out! My wife and I loved it during the test drive. Mark and his team ended up staying 1.5 hours past their Friday close time to help us find the perfect financing option. Cannot give enough praise to the A+ team. I have already recommended them to two families looking to purchase a vehicle.

In February of 2019 I purchased a Honda Element. During the test drive, the amber engine light…read morecame on. Back at the dealership, the salesman pointed out the problem to the sales manager, Mark Hunnicut. Mark said it was a low battery. I said wouldn't that be a battery indicator light? He said no, and said the issue would be fixed when I came in the following day to complete the sale. But after having the car a short time, the amber engine light came on again. I took the car to my mechanic to run the test. The real problem was with the catalytic converter, an expensive repair. I was also told I did not need to have the repair done right away, so i waited until last month to have it done. I did not want to write this review until after the work. By the way, the Element manual says the amber engine light indicates an emissions problem, and the battery indicator light would indicate a battery problem. The Element is running fine, but I would beware of this place telling you whatever they wanted in order to make a sale.

We had a great experience, very pleased. We wanted to buy a Kia Sedona, though had sticker shock…read more On a whim, we called Paul, and he found us a nicer vehicle than what we had been looking at for thousands less. No pressure, no hassle, very transparent. I will call Paul in the future before dealing with anyone else. Highly recommended!

I've purchased two vehicles from Paul and have had a great experience both times. He has always…read moregone above and beyond to make sure the buying process goes smoothly. Very helpful!

A car salesman named "Don" (no longer there I understand) sold me a 2000 Pontiac Grand Am in 2005…read morewith 97000 miles. Right now, this car has 223,400 miles and sounds very good, the transmission seems to work fine, and the only problem is the driver side power window is not working making going around town mighty chilly. But our gas prices are $2.179 here in Virginia. This car is the best car I have ever driven! Don brought the car down from Edison to an empty parking lot on Morse Road for me to test drive. That is an exceptionally great salesman!

BEWARE! I wish I could do no stars because this dealer is so unethical…read more Denny proved he has absolutely zero professional integrity. His word means nothing. He will string you along, allow you to waste your time and money on financing and insurance, and then pull the rug out from under you the moment a higher offer walks in the door. If you value your time and want to do business with an honest car dealer who honors their commitments, DO NOT go to Denny! You cannot trust this man. I have a feeling he's professional to the locals, because all the bad ratings are from out of towners like me.

Great people doing great things for the public....Excellent customer service! Went the extra mile…read morein helping me select an auto for my needs!

Bought suv from them for 5 grand. Transmission started slipping after a week. Called and told them…read moreabout it and they set up appointment to look at it then they completely repaired it with new Transmission at their expense! Been great vehicle since. They might get some bad reviews but I am 100 pct satisfied customer. Thanks Donnie!!

I am a repeat customer at HALL'S BUT THEY DO NOT CARE. I bought my second car from them, and it…read morelasted a week. They hide behind as is with no concern about right or wrong or ethics or customer service. The mechanic there guessed it was the computer, My research said it is the actuators. Who knows. go to universal motors instead, they are shaky but give a warranty; Avoid halls at all cost.