Bought a used explorer at Donley had all sorts of dash lights coming on saying AWD not working, service advancetrac, pre-collision assist not available plus more. Took the care in for repair they had to order a module for it. Charged around $180.00 to check the problem out out and then said it would be about $1000.00 parts and labors to fix. I was never informed about the $180.00 to check the problem so I did som research from my younger days being in the auto business. So of people who do not know in OHIO any auto repair over $50.00 you have the right to a written or oral quote or you can telll them too do the work no matter what. the cost. So if you go in for new brakes and given no quote of any kind when you com back for your car best they can charge you is $50.00 Donely of Mount Vernon service writers are exactly that writers NOT advisors. Service manager I am not sure what she manages she had no idea about the law saying that the customer has a right to cost if over $50.00 read more

Just a word of caution when buying a used vehicle...take it to an independent mechanic. *****if your buying from here get the brakes checked or take a gamble with your life***** We chose this dealership because we were buying a 2015 Lincoln Navigator. We thought it would be safer to buy from a Ford/Lincoln dealership. Due to COVID and being about 2hrs away but under lockdown we couldn't go test drive it. It was a few thousand dollars more than one that was only 30min away but in Michigan and they were totally shut down. It was delivered which was awesome. Once the thunderstorm stopped I went to go check out all the features. My kids loved the big trunk and were playing in it and lifted up the shelf. Glass EVERYWHERE. (And tons of nasty dog hair but whatever) the back window much have shattered at one point and detail missed that. Ok. Rust bubbles all along trunk that was not disclosed. Ok. Finicky passenger step side that was disclosed. Ok. NOT ok was brake pads were completely metal on metal!!!!!!! We could tel immediately when we drove it that the rotors were warped. No big deal still safe to drive. We heard a rubbing sound from front wheel and I assumed that was rotors. Waited over a week to get info that was supposedly mailed out (the ford CARFAX style report that I still haven't gotten in the mail a month later) but was texted info that showed rotors weren't resurfaced. Mechanic was SHOCKED that this vehicle was sold to us with metal on metal brake pads. I have 3 small children!!!! We were going down to FL towing our camper. If I didn't decide to get this looked at I might not be here to type this. I mean it's brake pads. Dealership put new tires on but ignored metal on metal brake pads!!!!! I have pics of odometer. We drove the vehicle less than 100 miles. It was awesome having to shell out lots of money because rotors needed replaced because they were too damaged from the metal on metal. This didn't happen in 100 miles. read more

Donley Ford - Metal brake pads gouged out the rotors leading us to having to replace those too. - Car Dealers Near Me - Mount Vernon, Ohio

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If I could give negative stars, I would. Purchased a 2007 Navigator that was sold to me with a rusted out frame. Dealer paid for the frame REPAIR after backing me into a corner and giving me the option to either trade the car in and purchase a new one, sign a legal release, or continue to drive a car that was sold illegally. Nate admitted to "not checking under the manifolds for frame damage". After a $2000 repair at another dealership, I drove this vehicle 170 miles to the original dealer. They then performed, in addition to an almost 3 week "frame fix", work that no one told me was not covered under warranty, to the tune of $576. The charge was for cleaning coolant and oil from coils #2 and #3, mind you, it left the last dealership after coil #1 was replaced and all 8 spark plugs, so, had I known there was a charge for this, I would have had the original dealer tow the vehicle back 170 miles and clean up the coils that they obviously mishandled during the tune up. Below are pictures of the rusted frame that NUMEROUS shops wouldn't touch on repair, only replace, and quoted as "rust at least two years old". Just left the shop as a single mother of two, working 70 hours a week and now $5000 in the hole with a vehicle that was illegally sold with frame damage one year ago. Thank god for Attorney friends and Family that works for FORD Motor Company. read more

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I was searching for a part from California that my collision center could not find (2 weeks w/o my car!) so I took it upon my self to search finally found Kyle at Donley and he was nice enough to help me find the part he didn't have it but spent time giving me phone #s of other places. Thanks so much Kyle for your generosity!! read more

This dealership dented my vehicle while it was there for 2 days getting repaired. They had dent repairman look at it and because of location could not be fixed. Well then the general manager changed his tune and said I could not prove they did it. Well they believed me until it could not be fixed. So now I have a dented truck that still needs repaired because they did not fix it right. Stay away from this dealership, they have no idea what customer service is. read more

Looks like I should've read the reviews before coming here. The service department clearly doesn't know how to communicate. I'm glad I wasted my time driving my car up there for an appointment at 10am. For them to text me that the part (which is a recall) would take 2 to 3 Days...would've liked to known that before I wasted my time. read more

''BEWARE'' This place will give you a big run around !! I drove one hour (from Columbus ) to Donley ford to look at a 2001 ford ranger that they had for sale on the internet . I called the day before right before they closed to see if they still had it , I was told yes its still for sale. I get there shortly after they open the next day. A sales man said they sold it ,then another salesman said all ya that was just sold. Then a woman comes out of the office and want's me to fill out all this paper work. I asked her do you have a 2001 ford ranger for sale or not ? If so show it to me. She looked at me like she had know idea what was going on. I drove one hour with cash in hand and for a big run around. In closing I don't think they know if they have a 2001 ranger for sale or even know what one is. THANKS DONLEY FORD AND YOUR SALES STAFF!!! read more

Completely wasted my time. I confirmed availability and made an appointment to view a specific pre owned vehicle. I told them I was driving from over an hour away so I wanted to be sure it would be there. Showed up a few minutes early. The person I was told to ask for never came out. The vehicle I came to see wasn't there. Finally was told someone else was looking at it and to wait 5 mins. Waited, waited....finally gave up and left. read more