This place has some really deceptive advertising and business practices. Their prize mailers make…read moreit appear you won something valuable however it's impossible to know what you won. Classic bait and switch. If they are deceptive in their advertising practices I would bet they are also deceptive in their financing and portrayal of vehicle condition

I was in the Mt Vernon area from out of state this past weekend, and the battery on my truck died…read more I replaced the battery, but had multiple electronic issues after the fact. I took my truck to Mathews in Mt Vernon at 3:40pm on a Friday (and the service department closed at 5pm). I discussed the issue with Joe, and he quickly asked his team to take a look and see what was wrong. One hour later, they corrected the electrical issues, and also took care of the 3 outstanding recall issues on my truck. While I do not live in Mt Vernon, I likely will not buy a vehicle from Mathews. However, my family does live there, and were really impressed with this level of service, as was I. I truly appreciate the way Joe stepped up and helped me and my family. -Shawn Simpson

I purchased a 2010 Ford F 150 from the owner and he agreed to do three things. I told him when i…read morewas coming to pick up the truck but when I arrived to do so he had not done any of the work he promised to do. I also later discovered that the front window on the cap was missing as was the spare tire and the radio did not work. The owner claimed that many people said they were coming, made appointments, etc, then failed to show, as way of explaining why the work was not done. Had he actually completed the work, he would have known that the cap window was missing. When I viewed the truck the sun was in my eyes and I could not see the missing window. The owner later explained that he did not know what I meant but never asked for clarification. As to the radio, he said it was a fuse. It was not. There were also no keys for the cap's locks. The owner disavowed any responsibility for any of the things that were wrong with the truck and now may face a Small Claims Court suit as he has also stopped responding to emails and has refused to make even a token offer of compensation. The problems with this truck will cost me up to $1500.00 to rectify. I offered to have him complete the work at his business and he ignored that offer.

We went to look at few cars with low miles had been approved for a loan for a 06 Chevy Impala with…read more80k the day before we went there. Cedric put all of paperwork in the computer (which took about an hour, he kept answering the phone which took the process an hour longer) we were told the bank would only approve the loan for 2015 or newer. The only vehicle in our price range was 2015 Chevy Captiva which was running when we arrived due to a bad battery. He said oh we have a battery for it. Then why would you leave it running if you have a battery? The thing was a POS , interior had not been cleaned. Transmission going out,bald tires, it shook on passenger side and the rear. Save yourself time and headache do not go there. DO Not Go THERE!!!

If you are looking for a truck or SUV you need to check out this dealership. They have a large…read morevariety of trucks and SUV from $500.00 to $15,000.00 And most come with a warranty. A good place to buy your next truck or SUV.

Good place to get a car with helpful staff . Bad place to get a oil change some fool used a impact…read moreon my oil plug and stripped it out ! Luckily it was just the plug and not the pan ! Dont use air tools to tighten oil plugs no ugga duggas required ! Thats lazy and ignorant.

If you're looking to buy a used car at an affordable price in Columbus, this is your spot. They…read morehave a huge selection of quality cars at the lowest price you can find. The staff is welcoming and helpful with any questions you have. Make sure you ask for the Car sales Man Tonie He went above and beyond to make my car buying experience easy and quick!

I was not made aware of what type of business this is. I'm currently trying to purchase the car…read morefrom them. The jury is not in yet to give a verdict on if I shall recommend then or not. I already paid over 5000.00 USD on an Chevy Malibu as is. I also have had to put 3000.00 USD into the vehicle with my own money that comes from my VA Disability compensation. I'm staying to negotiate a short sale with them to own my own car. I'm a 45 year old military disabled veteran.

They were very professional and courteous. They were willing to work with me on pricing and most…read moreimportantly the car was everything they said it was. I would go back to them in a heartbeat.

I got a great deal on my Lincoln MkZ. Condition of the car was very good and they fixed every issue…read morethat I brought up about the car. Even the small details were taken care of to my satisfaction. Lazer and David were both very helpful and easy to deal with. I highly recommend seeing the vehicles that they have.

the customer service was the best they are honest. Great deals…read more All the cars were clean will buy my next car there. Ameed was kind

From the owner: if you are looking for friendly honest dependable car dealer Check Our Website for cars read more

Friendly service. They replaced all 4 tires for the second time in 6mo due to "premature wearing…read moreor bad tires"and said the car needed alignment, so we paid extra for that. Drove the car for about a week with some vibration at certain speeds...same thing we experienced before the new tires. Took it back and they said 2 of the tires were out of balance and they rechecked the alignment. They said it needed alignment done again but did for free. Neither of those things fixed the issue. We took it to the dealership for a recall and had them check out the tires. They said the alignment was so far off that they recalibrated their machine to make sure there machine wasn't wrong. They said it was so far off that the tires will wear prematurely. ‍ So either TC alignment machine was way off, or the guy who did both sets of tires and alignments didn't know how to do an alignment. Even more concerning....i always check the torque after a tire change. Drove the car home after the new tires...went to check the torque and found both rear tires' lug nuts were only finger tight! And one lug nut was missing! Needless to say that I will never go here again.

I have contentedly spent over a thousand dollars over 15 years for tires and service at this…read moreplace's forerunner, Monro Muffler. My appointment today was completely unsatisfactory. I waited over two hours because, despite me making an appointment, they did not have the correct filter. They did not have the correct tools for rotating the tires. There were a number of additional charges to the bill, including a $12 one the manager said he could remove "next time." No offer to remove it this time. Shockingly, this place was significantly more expensive than the dealer! Stay away. It's sad to see a formerly decent repair shop hit the skids.