So I emailed this dealership from Cargurs and was assigned a sales associate, which was very nice…read moreto me over emails and over the phone. So like the next day I get a text from her and I'm like okay, I go up and see the vehicle (45 minute drive) and the vehicle is sitting out front with the doors locked. Kinda thought this was a sales tactic, you know to see the sales associate before peeking inside but also could of been to keep other people out, I dunno? So she makes a copy of my drivers licenses and explains its company policy that she must come along. No biggie, The more the merrier. I go on to explain I work on cars, mainly to let her know I'm well aware of what's up with this vehicle and please don't lie to me, cause it won't work but in a much more nonchalant type of way. So test drive she had planned was kinda short and asked if we could go for a little bit loner, she kindly said sure but we like to keep a certain route and was kinda pressured to hurry up and get back. Well when we got back to the dealership it was kinda dark and asked if I could see the vehicle in a certain light, maybe inside any area that was well lit. She told me I could not. But then when I went to check the air filter, she told me that I couldn't check that. She said that I couldn't "take the vehicle apart" which now I'm starting to wonder what's really goin on here? I'm looking at the air filter here not rebuilding the transmission. lol But the manger says this and the manger says that. Which in all honesty, I find very hard to believe unless there's something to be hidden? So on the test drive the vehicle shuddered and it was due to the fact after almost 85,xxx miles the rear differential was never serviced and neither was the transmission. But she had an excuse for that too. I went on to look under the vehicle and found to be a lot of rust for the miles. We went in and I made an offer and for her to even have the manager consider it, I had to sign a piece of paper committing to purchase. Okay so let's recap... I've had 4-5 minute walk around with the car, 10-15 min test drive and boom, we are back talking numbers, she's showing me a $750 work sheet which consists of an oil change, car detail, a couple of wipers and in cabin air filter. (Which would of cost anyone about $80) I'm feeling rushed and now we are doing child like sales tactics? Writing your name and committing to buy a car that I can't even really look at! Absolutely ridiculous!!! We were $600 away from the deal which was $2000+ over what KBB value and keep that in mind if you ever try and trade here. It's also the lowest for trade value but then want to try and sell you for full retail? I don't know how these dealerships train their employees but having someone hover over your back is not a way to do it. Just felt like it was super sketchy the moment I walked into that showroom. At least no managers tried to bombard me as I walked out.

Found a truck here that caught my interest. Called and…read morespoke with Jamie. Asked her to send some additional pictures. She told me the sale price, I gave her a counter offer , and she accepted. Came to the dealership two days later to look at the truck in person. Tony H. asked if I needed any help. He showed me the truck and I told him I'd take it. +++My Overall experience was great.+++ The only negative, I asked if they could take the running boards off the truck (simple request, only removing 8 bolts to remove the running boards), but the service department would not do it unless I paid an additional fee.

When the original owner was there selling vehicles, you could be sure to drive the vehicle off the…read morelot because he was a fair salesman and would go that extra way to get you back on the road. And as far as prices, he wasn't the type of person that would be sky-high with his price. And made monthly payments so almost any person could afford.

Not a business...these are SCAMMERS who want you to WIRE them $$$ for vehicles that do NOT even…read moreexist, NOR does the dealership that is pictured on their site. The address they post up is NOT even on the best side of town...there's a FIRE DEPT within a stone's throw from the address, so if you QUESTION all of this, call them to validate that.

A car salesman named "Don" (no longer there I understand) sold me a 2000 Pontiac Grand Am in 2005…read morewith 97000 miles. Right now, this car has 223,400 miles and sounds very good, the transmission seems to work fine, and the only problem is the driver side power window is not working making going around town mighty chilly. But our gas prices are $2.179 here in Virginia. This car is the best car I have ever driven! Don brought the car down from Edison to an empty parking lot on Morse Road for me to test drive. That is an exceptionally great salesman!

Had a great experience. I was coming from out of state, so Curt was willing to get the ball rolling…read morefor me over the phone on a Saturday, and was willing to meet in person on a Sunday. Everything was up front and explained in detail before I got there, so there were no surprises. The truck was exactly as pictured and explained on the website. Pleasure to work with and I'll be looking here first the next time I need a car. Highly recommend.

We had a great experience, very pleased. We wanted to buy a Kia Sedona, though had sticker shock…read more On a whim, we called Paul, and he found us a nicer vehicle than what we had been looking at for thousands less. No pressure, no hassle, very transparent. I will call Paul in the future before dealing with anyone else. Highly recommended!

I've purchased two vehicles from Paul and have had a great experience both times. He has always…read moregone above and beyond to make sure the buying process goes smoothly. Very helpful!

Went there 2 times. Both times are very good experience. 1st time, I wait there for oil change. 3…read morecustomers came in to pick up their cars. And all of them are happy and said you guys always do a best job. 2nd time, I have nail into my tire and have air pressure light on every other days. I called them,and they let me in the next days right before they close. They removed the nail ,and patch the tire for me. Very happy about their service.

I'm sharing this because I really don't want anyone else to go through what I did. I brought my car…read morein for a specific issue, and instead of actually checking the problem, they pushed a $200 "inspection" that had nothing to do with why I was there. They marked a bunch of things in red to make it seem urgent, but completely ignored the real reason I came in. It honestly felt like they weren't even trying to diagnose anything. The mechanics didn't look into the issue -- they just suggested replacing parts and quoted prices that were as high as (or higher than) the dealership. The whole point of coming here was to avoid those kinds of charges, but I ended up paying more anyway. And the worst part? I paid, and the issue still wasn't fixed. I left feeling frustrated, disappointed, and honestly a bit scammed. If something doesn't feel right when you're there, trust your gut and take your car somewhere else.

Gage at Pataskala Ford Service is the most disrespectful CSR he hung up on both myself and my son…read more(separate calls, he treats my son poorly because he is young -19, and I called him out for that weeks ago) - as I was saying he intentionally hung up on us both I was asking for recourse for a FOB for our the valves in our mustang that was lost while getting repairs (mind you it was there nearly 7 weeks for repairs- part issues... repeatedly). We absolutely left it in their custody and did not get it back. Instead of being willing to assist with the matter he made excuses. Even during the repair process he failed at keeping us informed did not return calls and ultimately is a poor example of what it means to "serve" customers. Lack of response, gaslighting, failure to return calls and even intentionally hanging up, (and I confirm it wasn't accidental.... I know the difference). Gage if you can't handle tough, reasonable questions that you ultimately create by not being adequate at your role, maybe a job that removes you from interactions with customers is best.

Brought in an 2022 F250 for service on 8-25-25 at 10 am…read moreaccording to their on-line scheduling system. We picked up the truck on 8-27 without any service being performed. Here's the story: We tried to call the service department numerous times throughout the two days without luck. No one picked up the phone after the operator transferred the call to the service department and the calls eventually (after 6 or more rings) went to voice mail. We received no call backs nor any text messages on maintenance status. That was strange. We drove to the dealership on 8-27 and the service gal said they didn't get to the truck yet and it's still in the parking lot and if you want to take it--here are the keys. My husband around the lot looking for the truck .....to no avail. It was only after I made my presence known in the sales room--quite loudly in fact-- did a sales guy run into the service department and excitedly ask if my husband was there to pick up his truck and only then was another gal dispatched to locate our truck and deliver it to the service door. We are giving this dealership one star because of their disregard for keeping the customer informed on maintenance status and then how they treated the customer when he came to pick up the vehicle. No apologies. No 'let us make it right for you', no car wash --just here are the keys and good luck finding the vehicle. This is customer obsession? Other dealerships can eat this dealer alive on this aspect alone. And we bought this truck brand new from these folks.

I went in needing a small piece of my exhaust replaced. I told them exactly what I needed and they…read moreprovided quality, fast work and did not try to upsell me. The price was bed reasonable. Highly recommended.