My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

I really would like to give this company/ guy a 5star BUT-!…read more He was responsive enough the first time but after the problems in my pool persisted... ghosting was the answer I got. He tried to again to back up his warranty but it didn't solve the problem. I lost confidence when his repair guy left my water hose running the first time and took him several months to come back. I have left voicemails and text messages to the point that when I was doing so, it was a hope and prayer that you'd get some sort of reply, to the point that you will feel that the company is decent enough to back up their work. Sadly in our case, it wasn't so. Hence this review. I hope nobody goes thru what we went thru. Good luck in case anyone tries to hire him.

Had a couple of poor cleaning during the summer but they switch it up and started sending dewayne!…read moreHe's been doing a phenomenal job. Thanks dewayne!

Every part of the pool Has broken. I was told it is common…read morefor parts to break after 5 years but the booster, the cleaner x2, the light, it just seems extreme

BEWARE: SunStone Pools & Outdoor Living, cancelled an unfinished project via email using a bogus…read moreexcuse while owing us thousands of dollars and leaving us with an unusable backyard full of rocks, sand, holes, rusted metals, and trash. The owner, Brad, is refusing to return the money and give us an itemized breakdown of all cost and labor. He has threaten to countersue me if I take any legal action and has name dropped his Attorney, A. H., to attempt to intimidate me. Below is a summary and I have attached a more detail timeline of events. May 31, 2023. Agreement. Total Cost $62,950. Verbally discussed with Byron (Sales person) that I needed the project completed July 4th. As of July 5th, I have given SunStone Pools $36,950 and they have only completed $20,550 worth of work. On June 20, due to an argument with Brad, owner, over a timeline where he shouted and called my idea to fill the pool back up because it was cracking due to the extreme heat stupid. I received a timeline via email with milestones and an agreed completion date of July 14 from Byron at the direction of Mark (marketing) who had de-escalated the situation the day before. After the owner had asked his workers to leave my house. By July 5, I started receiving text and calls that they were having trouble sourcing the travertine that they knew back on June 19 that they had to pre order 3 weeks in advance. That night I sent an official notification to everyone that I needed that project completed by the agreed date of July 14, 2023 as agreed verbally and in writing. On July 6. Brad sent me an email cancelling the project because according to him, me asking for the project to be completed by the date that was agreed verbally and in writing was "anticipatory breach of contract." SunStone Pools stopped work and abandon the job, so I requested an itemized breakdown of all costs and labor to determine the exact amount owed to us and that any money owed to us be returned by July 10, 2023 end of day. Brad the owner has refused. I filed a claim with the BBB and his only response was that he cancelled the project because I "promised not to pay" which is lie and I submitted the email as proof. This has been a nightmare for me and my family and yet he continues to attempt to re write history with his own narrative to justify what he did to us. I just want the thousands of dollars that was given to him to complete a job to be returned to me so that I can start cleaning up the mess that his company left behind. Please Beware !

In early 2014 Sunstone Pools and Outdoor Living completed a renovation of our backyard and pool…read more Another company was responsible for laying the travertine pavers/deck. Recently we noticed that a number of the travertine pavers had shifted, including a number around the perimeter of the deck. Some also had cracked. Because of Sunstone's previous excellent work, we contacted Brad for advice. He soon had an awesome team of workers on the job, lifting the old pavers, leveling, and installing new pavers in appropriate areas. They also shored up the perimeter of the deck, inserting rebar so that the shifting would not occur again. We are grateful for the excellent team of workers and the professional job done in a very timely manner. We are very satisfied with the total experience and highly recommend Sunstone Pools and Outdoor Living.

Pool pump started leaking from the bottom after a DE filter service. Pump runs fine, but I…read moresuspected a seal may have failed. We have AHS. Set up the appointment online on Saturday. Read some of these reviews and thought about cancelling. Stayed with it and glad I did. They kept me in the loop with text and e-mail updates. Got a call from KO home office on Monday to confirm the concern and the appointment for Tuesday. Got another text with the arrival window of 10-2. Payton the KO Tech arrived at 9:50am. Very polite and prepared to go to work. Even declined to walk through the house to the back when I offered. 30 minutes later he was done and went through the work order with me. The leak was no more and he confirmed the issue was a bad seal. He did take 30 seconds as I was writing the check for the service call fee to let me know about other services and to call if we needed anything. No hard sales pitch and then he was on his way. In short... on time, over communicated and professional. Admittedly, I did not have a situation were I thought I needed to file a claim with AHS which was not supported by KO, but based on my experience I couldn't ask for more.

As an update, AHS did send out another Pool company and they found nothing (0) ZERO wrong with my…read moreheater. AHS refunded my money that I paid to have someone go out and look over my heater and my heater is now working. I told AHS that they needed to fire Knock Out Pool because they were being dishonest trying to sell product that wasn't needed. They told me they were going to do this. If by chance you have a problem with your swimming pool heater and your Home warranty company wants to send out Knock Out Pool tell them you don't want them because of what happened with my pool equipment. After all this happened Knock Out Pool did contact me and offered to put in a new motor into my pool heater at no charge. I didn't respond to them.

Ahead of Schedule and Right On Budget! I interviewed several companies, and grew apprehensive after…read morespeaking to them, and almost decided against getting one, until I was lucky enough to Call Blue Haven and speak with Jennifer. Her knowledge, experience, and friendly demeanor sold me instantly. She designed a beautiful pool, and told me every step that was going to happen, and responded instantly with any questions or concerns that I had. Mike, the owner, is extremely hands-on, and was on site the majority of the time, and was patient and very knowledgeable. They brought the project in not only ahead of schedule, but exactly on budget. They made my dream come true of owning a pool. I would recommend Blue Haven Pools 1000%!

Blue haven has a complete lack of professionalism and accountability. Have stated issues that need…read moreto be resolved since last August and suddenly now they claim nothing is their problem. Their staff lacks common courtesy of returning messages and calls. They take everything as a personal attack instead of from a professional standpoint. Will be reporting and having BBB look into complaints further. Only given one star because there isn't an option for zero. Do NOT use this company. Certain things were done cheaply and they have no actual expertise and that's why. Spend the money and have someone who knows pools help you.

Great service we line in Bella ranch every one loves scooter if your looking for a great pool put…read moreyour trust in scooter he's a good family man and trust is key !!! He even showed up for maintenance on time I see a few negative reviews rest assured this is bots and fake reviews from the big company's scooters solid

From the owner: Willsha Pools offers pool construction, remodeling, plaster, servicing and equipment repair.read more

Very dismissive and unfriendly after his pool girl drained my pool after…read moreServicing by leaving my pool cleaner outside on the pool deck. Water ran down the street and pumps were running dry for two days. His lack of concern was amazing and because the was persistent in getting in touch with someone he amended his monthly bill I had received that more by $50. No offer to compensate for water that had had to add. Sent people out to spend five minutes to tell me all was fine and the I find the Polaris not even working after they left. One week later my main pump motor failed.

Lemasters was a pleasure working with, very organized, prompt , knowledgeable. They produce a high…read morequality product that will last for years. Highly recommend Lemasters pools, and wouldn't think twice about hiring them if I had to do it again.

Bucks rebuilt our waterfall, installed mosaics, and replaced some coping for us and did a super…read morejob! Waterfall even flows better than it did when it was originally built. Alex was completely up front on what he could do with our 18 year old pool and what was not really practical. Very easy to work with, dependable, and very reasonably priced compared to other companies that bid our rebuild

Bucks pools saved our project after another pool contractor stole our money & deserted us. The…read moreSanchez's (Bucks) were priced appropriately, honest, punctual, accurate and operate in top character. They came within budget and are the most professional in business. They rushed to make corrections even after receiving final payment. Look no further for your pool or outdoor space needs. Bucks is the best!!!

Great service! With awesome staff, recommend services and employment. Servicing pools in the Dfw…read morearea.

Called water wizard for help with our pool in Tanglewood that was built in 1970s! The company was…read morevery helpful and informative! I even went to their studio to discuss a remodel and loved the displays and helpful atmosphere from the staff! Way to go Water Wizard! I would highly recommend them!