Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

So far so good. I just recently purchased a Kamado Joe (not from them), but all my accessories…read more Denise, has provided great customer support. I've gotten a variety of wood. Kind of upset I've found this store, because all I've done is buy stuff. Think I'm good for a while, but I've enjoyed my shopping experiences thus far. They have stuff for all the frills, but if you need things for your Kamado Joe this is your headquarters.

Fast and did what he said he would do! Was prompt, efficient and clean. Would recommend for your…read morefireplace needs.

Chris is super. On time. Efficient and very knowledgeable. He solved my problem in no time. Highly…read morerecommend!

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.

Great communication. Friendly and knowledgeable staff…read more Very competitive pricing. The crew was very detail oriented and took great care in replacing the refractory panels in my 25 year old fireplace. Now it's like I have a brand new fireplace. I'm very pleased and will use their services exclusively in the future.

Got in quickly. Did a great job! Jay was professional and careful. Cindy was easy to work eith.read more

Cool place, but be prepared for rude customer service. We took the time to shop, only to be told at…read morecheckout that the discounts posted on items were not being honored and we would be charged full price. When we asked about the discounts, a staff member rudely asked if we "haggle at Walmart," which felt disrespectful and uncalled for. We left disappointed and won't be returning

Pretty neat experience, inside and out. If you are in need of a fireplace, or fire pit, or pellet…read morefueled heater, you would do well to check out David's. But the real reason we were here, was to eat. In the back of David's is a full service restaurant called Manny's Cafe. You can read about Manny's here: https://www.yelp.com/biz/manny-s-cafe-hudson-oaks But in going to Manny's we also explored David's, and it was pretty interesting. Many fireplaces, both wood burning and gas are on display. As are all manor of fireplace supplies, screens, grates, tools, etc. Outside are many round fire pits, from very basic to very fancy (and expensive). There also seemed to be a large parts department, so if you are need of a fix, David's might be able to help. And there seemed to be a rather eclectic collection of other things for sale, that more or less fall in the home decor category. If your driving on 20, near Hudson Oaks, it might worth a stop to check the place out, and maybe have breakfast or lunch (or early dinner on Friday or Saturday). Bottom line: Pretty cool stop!

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

We called Issac out to our home for a check up on our chimney after the 2026 ice storm to see if…read morethere was any damage to our chimney. Our fireplace was on during one of the coldest day's and heard popping and vibration noises in the chimney and turned it off. After Isaac arrived to inspect our chimney inside our fireplace, in the attic and on top of our roof, he determined everything looked securely connected with no issues. He determined since it was so cold and the heat from having the fireplace on was only expansion noises. We felt very comfortable with him showing us that everything was still in place and we had no problem moving forward. He was very, professional and reassuring that we will definitely use him again for any future issues. Will also give his name to our friends and family if they need a reliable and experienced chimney professional. We Highly recommend Isaac.

Truly professional. Solved our problem really quickly. Easy communication and very friendly. We…read morewill definitely be using this company for our servicing moving forward.

I use Sullivan every year to make sure we're safe and to insure a good draw, as much wood as we burnread more

Absolutely amazing customer service! Luke goes above and beyond and has been very helpful in…read moreproviding knowledge and expertise. He's always available to answer any questions and is very reasonable. I would recommend this company all chimney needs. It helps that he's friendly, reasonable and accommodating too.