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Free People

3.3 (8 reviews)
Closed 10:00 am - 8:00 pm

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Jessie Boutique

Jessie Boutique

3.7
(23 reviews)
1.2 mi
$$$

Terrible customer experience - avoid Jessie Boutique…read more I had a deeply disappointing experience with Jessie Boutique and will never shop here again. I accidentally ordered the wrong colour skirt online and emailed immediately--no reply. I then ordered the correct one, assuming I could return the other. When both skirts arrived, neither was suitable, so I made the effort to visit the store in person--just one week after major surgery. I was told there were no refunds, only exchanges. The manager was polite and tried to help me find alternatives, and I eventually decided to keep one skirt. However, I was accidentally charged for it a second time--bringing my total spend to over $1,000. I immediately contacted the manager (the store had just closed), who acknowledged the error and gave me her mobile number to resolve it. What followed was a two-month back-and-forth of broken promises and delays. Eventually, they claimed the refund had been processed, but it never reached me. I even provided proof via my bank statements. They then refused to help further, telling me to "take it up with my bank." I only just received the refund--four months later. To make matters worse, a $100 t-shirt I exchanged for discoloured after the first wash. Jessie Boutique wouldn't help, and I had to go directly to the manufacturer, who thankfully resolved the issue right away. This store takes no accountability for their mistakes and offers shockingly poor customer service. A high-end price point should come with high standards. Sadly, that's not the case here.

They have very cute outfits however the service does not match the prices. Be careful when ordering…read morean outfit, must likely you will receive the wrong item and if you want to return it, they will force you to get store credit.

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Jessie Boutique
Jessie Boutique
Jessie Boutique

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Brandy Melville

Brandy Melville

3.2
(32 reviews)
1.0 mi

Brandy Melville on Lincoln Road isn't the easiest place to spot--but if you know, you know! Once…read moreyou find it, it feels like a hidden gem. They have adorable, trendy clothes for young adults--think shorts, tops, accessories, sweaters, sweatpants, and more--all at really reasonable prices. The atmosphere is fun and always feels festive, especially with the twinkling little lights that give the space such a cozy, cool vibe. Whether you're just browsing or looking for a specific outfit, it's always fun to see what they have in stock. Definitely worth a stop if you're shopping along Lincoln Road!

Would give 0 stars if an option! Will never spend in this brand again! Miami store staff are rude…read moreand unprofessional, and racist towards non US citizens! especially Sienna the 'store manager' who advised me to complain to head office but would not provide her name for the complaint (although her name was on the receipt!) staff advised changing rooms are closed so my daughter tried a top on in the store over the top of her clothes and we were treated like criminals and told in front of a crowded store if we continue we will be asked to leave the store while they continued to laugh at myself and 2 daughters! I was told we need to purchase the clothes and would have 21 days to return but NO refunds are given!!!! If I want a refund on clothes that might not fit the girls as clothes from this store only come in 1 size! I have to complain to head office and they will refund!!! Otherwise I'd be given a store credit to use on more clothes that probably won't even fit even though we were leaving the US the next day!!!! Clothes look cheap and very poor quality, my daughter did buy some of the items she had managed to try over her clothes but put back the others, other daughter put over $250 of items she wanted to buy back on the shelves, how does this shop stay trading if they are happy to throw customers out of the shop rather than sell the clothes!!!! AVOID!!!!!!

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Brandy Melville
Sweater 2nd choice
Sweater 2nd choice
Brandy Melville

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Free People - womenscloth - Updated July 2026

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