They came in on a Sunday morning of a holiday weekend and got me sorted. No surprises, full…read morediscussion before any work was done and they went above and beyond in supporting existing pipes in addition to repairing my old, clogged, and broken pipes. No excitement, just good, quick work.

I'm new to Rockford and bought a 10-year-old condo. I've been adding to my list of local…read morecontractors to do work and found Jason at Ideal Temp Control & Plumbing. Through a Yelp chat we arranged a time to do a fall clean and check of my 10-year-old furnace. He outlined what the service entailed and it was quite comprehensive compared to other services I used in my previous home. Prompt on our appointment. I enjoyed that through the service call he had no issue discussing what he was doing and any concerns I had with my system. We identified a couple of things that may have been out of calibration for years before I ever bought this place. He dialed them back in and it may save me money! Jason is a new businessman who has invested in his education for this industry and invested in the proper tools to get the job done right. I'm confident my furnace is in tip top shape and ready for winter. I suggest he can do the same for you.

We had Zach replace our kitchen faucet and install a water softener. He did a great job! Quick…read moreservice, reasonably priced

Fixed a water leak in one of my copper pipes in Feb 2026. Claimed work was guaranteed. Starter…read moreleaking again in May 2026. Called, texted and called at least 4 times. Absolutely no response. I would not trust this man to do any plumbing for me again. Hire at your own risk. After hiring a different plumber this is what I found. See picture. Blue thing and yellow thing are towels he wrapped around the leaking pipes. He never fixed the leak only masked it so after the towels were saturated it started to show signs of leaking again.

Noticed our water heater went out this afternoon. We called Nate and he brought us a new one…read moretoday! His customer service and attentiveness is spot on.

How was extremely helpful. He answered the phone message. I left by the end of the day, gave a firm…read moredate for coming to the house to repair some plumbing problems and was there at that date on time. His work was excellent, and his rates were reasonable.

I've reviewed Pearson before, but just to recap…read more.. Since 2023, we have: -Installed new Gas Furnace -Installed new AC -Installed new humidifier -Installed condensation pump -Signed up for the No Problem Club program thing (seasonal services so I don't have to think) -Flushed the Water Heater And now, today, we repiped the entire house. From the main to each and every fixture. On recommendation of Brian Ceroni, who was at my house working the Rockford Water Project contract (he installed my water main), I requested Doug and Craig to do this job (which was already scheduled). They arrived promptly and with an apprentice. These three busted it out. Professional, clean, FRIENDLY. I did my best to stay out of the way, but got curious (and entirely too excited) about this job. Ha! It was a looooooong day for them, truly. And I felt bad wanting to ask a ton of questions after the work was done, but... it had to be done. They were patient with me and told me to stop apologizing. That's rare these days. I know exactly how all my plumbing works now. I know where all my valves are (so many! Per my request). The best part was getting in the shower tonight and I could immediately tell my water pressure was better, and the old 1959 galvanized plumbing noises were gone. I went into the basement after, just to see if there were any wet spots--so far, so good! This actually gives me hope that I can delay two total bathroom renovations until 2028. (I am a planner.) All in all, I cannot speak more highly about Pearson. I'm beyond stoked with them, I've never had a bad experience. Jane, in the office, is amazing too! They all are! The front desk gal (sorry don't know her name) took the time to explain some things to me when I went to drop off a check, and wow. No one has ever treated me like I'm bothering them or a burden. DO YOU KNOW HOW RARE THAT IS?! Pearson, and all the folks who have ever come to my house with Pearson... thank you. From the bottom of my heart, THANK YOU.

I had Pearson Plumbing come to my house in Rockford for a sewage backup in my finished basement…read more They were dishonest and incompetent. They claimed to have run a 2" blade 100 feet in a blocked pipe and said it was "Good To Go." The sewage back-up continued and two subsequent plumbers said Pearson could never have run a 2" blade 100 feet. Pearson came back to correct the issue, but did not have the promised hydrojetting equipment needed for the job. This was a waste of our time and money! Pearson could not find a clean out drain and wanted to charge extra for a different "access". Our new plumber easily found the clean out drain in the bathroom. BUYER BEWARE!! USE A DIFFERENT PLUMBER.

If I could give 6 stars I would! Water heater was leaking water all over the basement. Called…read moreEvergreen and they were over within 30 minutes. Gave us a very reasonable and fair quote. They took out the old water heater and installed a new one in record time. Our service guy was informative, knowledgeable, and was a very nice guy. We will definitely be calling Evergreen in the future and hope you do too! You will be happy with their service.

Friendly, prompt, knowledgable. What more can you ask for? Great people to work with. Highly…read morerecommended. They remember my system from year to year, where the sprinkler heads are, everything.

Kevin explained everything about the installation of a water softener to me. I shared pics of the…read moreroughed in piping. They came the next day and the final price with a ten year warranty was actually less than the estimate! I would certainly recommend this company!

Steve made excuses after agreeing to take a job with Choice Home Warranty…read more Now w/o hot water for a week and after I talked with this guy all he wanted to do was UP-SELL and was rude and kept interrupting me. Steve never called or even followed up until we made contact, leaving us with a few NO CALL NO SHOW day(s) This is not a service orientated business but seems more like blames others for his inept attitude. Also was Demeaning and to a point belittling my wife. Based of that, I would not recommend this company to anyone at anytime.

i recently called Bob's Heating and Refrigeration to get a quote on a new Goodman Central A/C unit…read more After receiving two quotes from other companies that wanted to conduct an extensive amount of work to install the Central A/C, I called Bob's. Bob took his time in explaining what I needed and did not need and then provided me with a quote. I was extremely impressed that he sold me what I needed, and did not try to up sell me for his benefit. I highly recommend Bob's Refrigeration Heating and Air Conditioning as a very reliable and reputable company to deal with in Rockford, Illinois.

From the owner: At Bob's HVAC and Refrigeration we are experts committed to getting things done for you. We provide…read morethe Rockford area with sales, installations, and service on all makes and models. Bob's HVAC has been in business for over 40 years. Let our experienced technicians help you with all your HVAC needs. Residential Commercial HVAC sales and service Appliance repair for all makes and models Home air purifiers and humidifiers Duct cleaning Sheet metal work Free estimates Our products and services are backed by one of the strongest warranty providers in the industry, and we guarantee 100% customer satisfaction with every product or service. Give us a call for your free estimate today. We look forward to hearing from you.

Charlie arrived right on time, just as scheduled. He has a warm and friendly personality that…read moreimmediately puts you at ease, and it's clear from the way he speaks that he's both passionate and highly knowledgeable about his trade. I had several plumbing projects lined up, along with many questions. Charlie took the time to explain everything thoroughly, breaking it down in a simple way that was easy to understand. While I didn't literally hover over him, I did observe how he worked--and I was genuinely impressed. His movements were confident and efficient, like someone who's been doing this for a lifetime. Everything just seemed to click into place effortlessly. He kept each work area clean while he was working, and left it spotless afterward. What really stood out to me was that he went above and beyond--he proactively inspected other plumbing areas around the house, gave thoughtful recommendations, and even told me when something didn't need to be done, helping me save money. I highly recommend Charlie of Charlie O's Plumbing Service. It's rare to find a professional this skilled, honest, and personable. Definitely a solid 5-star experience!

Charlie O's Plumbing has done several projects/repairs for me in the past few years. Install a new…read moreWell water tank, repaired and/or replaced Piping, installed Toilets and a Sink, and Shower head. They are very dependable and professional, knowledgeable and very skilled, with fair pricing, and the Job will be done right! Oh, and integrity, too.

This is a frustrating review to write because I've used Mario for 3+ years for regular HVAC tune…read moreups with no issue. He's always been responsive, helpful, and did a great job. However, I recently had a horrible experience with him and his team. Our HVAC unit wasn't working and we called Mario and his team to repair. They charged us $2,350 for a few pounds of refrigerant, sealant and 3-4 hours of labor. When the work was done, they claimed that they'd used gauges and detected that the leak was sealed. We sent a $545 payment on June 3 for the refrigerant and labor, a $350 payment on June 5 for the sealant and labor a $1,500 payment on June 12 for the repair of the leak. I asked for detailed receipts of the work four separate times and the detailed receipts were never sent over. On top of that, a few weeks later we had the same exact issue with our HVAC unit. When we called a different repair person, the refrigerant had dropped significantly AGAIN and we were told that the unit was still leaking. We reached out to Mario various times asking for receipts and explaining our frustration. As of today, we've gotten no response, no refund, and no promise to return and look into why the leak that they claimed that they'd fixed was not fixed. All in all we're out almost $2,400 with no true fix to the HVAC issue that we called Mario & his team for to begin with. I'm willing to remove this review or bump up my ratings if I get some sort of response. But at this point we've been waiting for a response and requesting receipts for over a month with no action.

Mario is THE guy to call. Was there promptly and equipped to begin the job ASAP. Very knowledgeable…read moreand passed down some advice to troubleshoot the furnace I was having issues with. Took care of it in a very reasonable amount of time, haven't had an issue at all since. He also made sure to reach out and see if everything was still operating as well as he had left it and the temp was at a comfortable level for myself and daughter. HIGHLY recommended, I will continue to reach out to him if the need ever arises. Thx Mario!

Matthew from T & M Electrical Services showed up right on time and was professional, friendly, and…read moreclearly passionate about his work. He was upbeat and easy to talk to as we walked through all the projects I had lined up. He took the time to explain each step clearly and offered thoughtful input on how everything would be handled. He also did a quick inspection around the home and pointed out potential safety concerns I wasn't even aware of--offering solutions without any pressure. His communication was clear, and he explained both electrical and non-electrical matters in a way that was easy to understand. All of the work he completed looks clean and precise, and everything functions exactly as promised. He even addressed a tricky issue left behind by a previous contractor and fixed it the right way--no shortcuts. It's clear Matthew knows his craft well; you can see it in the way he works with his tools and the attention he puts into the job. I'm a very satisfied customer and won't hesitate to call him again. Highly recommend for any electrical work--definitely a 5-star experience!

I have had so many electrical issues in my home Over the years. Our friend Terry referred Matt to…read moreme. My main complaint was my smoke detectors were all chirping and they're up so high I couldn't access them. Matt came to check them out and figured the issues out quickly. He also took the time to locate some other issues with my exterior electrical. Our light poles had no power to them over the past 5 years. Two other electricians have come over the past few years and could not figure this out. Matt and Chance figured this out within an hour. They also got an exterior camera working that has never worked (since the last electrician put it up.) Not only that, weve had some issues with mice coming in though the lines to our electrical boxes. He took the time to seal it from the inside so they cant get back in. Overall, Matt and Chance went above and beyond for us, and took their time to fix things I didn't originally even call about. It was also very affordable.I appreciate the level of professionalism,care, and expertise. I will be calling again and I highly recommend this company!