DeBella Sales Team Leader, Paul Mobley came to our home to discuss the needs for a new roof. He…read moretook photos of the roof, which showed some issues of the roof's condition. We viewed several styles of roofing, colors, and much more. Paul wenst over the finance options and more. We decided to get a new roof. The day the roofing crew arrived (a cold day with some snow and ice on the roof) they removed two-layers of old roofing and quickly began to install the new roof, venting pipes and more. Believe this! The crew, under the guidance of the supervisor, Javier, finished the whole project in ONE DAY! When completed Javier showed us photos and a video of the completed roofing project. AMAZING! And they cleaned-up everything afterwards and used a large magnet to collect all the old nails and screws. A fantastic job. Financing was great, We got a fantastic interest rate on a 15-year loan. I recommend DeBella to anyone. The company had also installed new gutters on our home a few months before. Both projects were amazing. Give them a call for a free quote.

I initially contacted DaBella for an estimate and set up an appointment. No one showed up or called…read morewhen our appointment time came and went. The following day, I received another call to schedule an estimate. I let them know I had already set up an appointment and no one showed up. They set up another time and were on time this time. The sales guys were very nice and informative, but our initial experience of lack of communication just setting up the estimate should have been a red flag from the beginning. We agreed to be flexible with the installation date so they got started over a month earlier than originally planned, which was fine, but they rescheduled the start date three times in one day. These would be the only phone calls I would ever receive from the DaBella office. Zero care is shown for our yard from the moment they arrived. The siding install crew didn't cover our front garden, so we have tons of tiny styrofoam pieces that will now be a permanent fixture in our front garden/bark that we just finished working on this spring. A lot of my flowers were also trampled so a good portion of my garden is non existent now. My flower pots became garbage cans and a stand for their microwave. We have solar panels and when we initially asked about the power panels on the side of the house, we were ensured the crew is certified and it wouldn't be a problem working on the siding there. Unfortunately, that wasn't the case and a section of the old siding was left behind the panels for us to have to now spend more time and money to build something around it to cover it up. Lots of nails and trash were left after their extensive "clean up" when they were done with the siding project. I wish communication was better with this company. Each time I have called customer service, they tell me they'll look into it but never get back to me. It's extremely frustrating to receive a text that our install has been scheduled. No date/time, nothing to tell me when the gutters would be installed once the siding was finished. They just show up within the next day or two of receiving their text and start working without even talking to us. No inspections after they're done, they just show up and expect you to sign the completion paperwork. If you didn't know any better, you'd be signing papers when there are a lot of things that need to be fixed. Tyvek showing, nails and screws used to secure footholds for them on the roof, flashing installed incorrectly. We're lucky we have a friend that knows exactly what to look for that came over to look things over with the siding crew manager to get them fixed. The downspout in the back of the house was installed facing the house. When the man showed up with the completion papers, I showed it to him and he acted surprised that I didn't want the water to flow toward the house. We were also told our two back doors would be wrapped but it wasn't done and I haven't heard back on that after multiple phone calls. Piles of debris, metal pieces, nails, and screws from what was in the gutters all over the front walkway, in the garden, and in the back yard. Considering the amount of money we are paying, the quality of work and communication would be stellar. During our initial meeting with our sales guys, they asked what two things are the most important during a process like this. I told them quality and communication. The siding looks great, but quite frankly, if I knew what our experience was going to be, I would have gone with another company. My fear is now I will have a whole new set of problems caused by laziness and cutting corners.