We recently hired Quality Town Car for a cross-country trip from Seattle to Vancouver, BC, and…read moreback. We were so impressed by the service that we felt compelled to write this long review. Here are four specific reasons: 1. Predictability: From the moment I emailed them for a quote, the response was almost immediate, unlike other companies that take days. They provided detailed information addressing all my questions. We received multiple reminder emails and texts at various stages. This makes us aware that they have everything in order, and we can expect to see them appear at the right time and location. 2. Professional Driving: The ride was smooth with no surprises or sudden moves. After chatting with Dave and Dawn, I learned they had been trained on advanced competitive driving, including skills for handling aggressive drivers, low visibility and slippery roads. 3. Outstanding Service: On our return trip, we accidentally left a baby toy in the vehicle. I was prepared to pay for shipping it back, but Dave delivered it to our home the next morning. This gesture was above and beyond my expectations. 4. Reasonable Pricing: Compared to other companies offering similar services, their prices are very reasonable. Overall, I was really impressed by the quality of car service, especially the predictability. That's the most important factor. I often opted for driving by myself rather than hiring a transportation service because it would introduce another failing point, but they really nailed it with no surprises during and beyond the entire trip. That kind of peace of mind is rare to see and very valuable.

Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.

We always use ABE for our airport transportation, but this week for the first time, we utilized his…read moretown car service for a dinner reservation. What a great experience being picked up at our north Seattle home, and driven to a restaurant in West Seattle during the busy World Cup time. We arrived all relaxed to meet our friends and for the return trip home, there were no worries about driving after enjoying drinks with dinner. As an added bonus, Abe planned ahead by bringing a step stool, making it a snap for me to get in and out of his comfy Chevy Suburban. Thanks Abe! We look forward to using this in-town service again!

These guys were great. On time, helpful and courteous. Unfortunately we had some crossed wires…read morewith two flights arriving and them needing to wait a bit but they were very professional and solved the problem quickly. I appreciated that because it's not just when things go right but how they pivot when things go wrong (on our side).

Taxi did not show up for my prior reservation for an early morning doctors appointment in late…read moreOctober. Subsequent calls to the company on their listed phone number are dropped. I conclude the company no longer exists.

This will be a split review, but the main takeaway is that Viking Cab might leave you stranded,…read moreeven with a planned booking, with no response to calls or texts. Normally I like to only give good reviews, but I feel that the public should be aware of the gamble. Viking Cab did pick us up on time for our ride to the Ferry to catch an outgoing flight, and we booked a ride ahead of time back home from the Ferry a few days later. They instructed us to keep them apprised of when we land, and when we get on the Ferry back to Bainbridge as, understandably, those elements can change. Ultimately, we received no response on the day of our return and found ourselves stranded, in the dark, cold, and rain. To boot, there was an elderly couple standing outside next to us that Viking Cab had also booked and left stranded. Fortunately, the elderly couple got ahold of a local friend to pick them up, and we were able to get City Cab to come from Bremerton to bring us home.

Made arrangements for a cab to meet us at the ferry. Driver was prompt and courteous, and we…read morecontinued to use their services throughout our stay. Sometimes we had to wait, but we were always advised in advance. Also took a beautiful, relaxing and informative tour of the island with this company. Our driver/guide was fantastic, telling us he preferred that if we wanted to spend some extra time somewhere for photographs to let him know; the clock was our friend and not his rule book. Just can't say enough - thanks, everyone!

I had a very easy going time with taxi and tours, my driver James was very nice and polite overall…read morewould reccommend using taxi and tours.

Excellent service! Prompt and friendly! Definitely…read morerecommend. Will use again. Thanks

Family owned and operate. Top notch customer service, very professional and accommodating…read more I requested two last minute changes during Father's Day weekend and both were approved on the spot with a smile. I have terrible social anxiety and they made me feel completely comfortable during every exchange, last minute request and schedule change. I highly recommend their services.

We have used these folks for years and they are GREAT!…read more Completely reliable (always on time if not early), the drivers are helpful and polite, they usually have bottled water for us waiting in the car, the cars are clean and well maintained, and they are always accommodating, even on short notice. We use them regularly for airport transfers and have also used them when departing on a cruise. They do the driving and drop you right at the curb; SO much more convenient and less stressful than driving yourself, cruising the parking lot for an empty space, then schlepping your suitcases through the garage, down an elevator, across the Sky Bridge.... Well, you get the idea. Travel is stressful enough. The rates are easily more economical than parking your own car in some random garage for several days (especially at the airport), and you have the security of knowing your vehicle is safe at home. Highly, highly recommended!

Our family recently used the services of Metropolis to take our family from three different…read morelocations to Sea-tac in December then pick us up at airport In January and return us all to our respective homes...It was effortless and we were so impressed with the drivers' courteous and professional service. It was so comforting to know thru Mike's text and e-mail messages the total price and when they would be picking us up and receiving messages regarding the return trip. We would absolutely use them again and recommend them highly!