Charlotte Johnston filed my taxes in 2019 and 2020. She didn't like it when I requested a "clean"…read morecopy of my 2019 tax forms. She said that's what she gave all her clients. My previous CPA provided it. Everything I received had "COPY" across the entire page on every page. She sent another copy. Some of the forms were missing, but she did include a copy of the PAYROLL information for her office. When I called her to request the rest of my forms, I informed her about the mistake. I wonder to this day if she sent my tax forms to someone else. She also argued with me about providing her a form. The government does not provide the form until one month after taxes are due. She should have known that. She also "chastised" me for yelling at her in an email. She said I typed in all caps. Wrong again. I type in BOLD (but not CAPS) letters as I am partially blind & that enables me to see better. That was totally unprofessioinal. In 2020 I realized she had omitted a form for my 2019 taxes. She immediately tried to pin it on me saying I hadn't given her the information, but I most certainly had. She agreed to file an amended 2019 form at her expense. I waited and called twice and emailed. After 6 months I received a call from another tax agency saying they were filing the amended return. She had "farmed" it out without telling me. They emailed me some documents to mail to the IRS and told me to send it certified. They provided an address in CALIFORNIA to mail the return. At this point, everything they did was suspect, so I checked the address on the IRS website. It was supposed to be mailed to Ogden, UTAH. When I contacted them, they said they needed to update their software. Ya think??? I was so leery that I called the IRS, waited and hour and a half to talk to a human, and was told I did not need an amended return, but only needed to mail in the missing form as the taxes were paid correctly. She should have know that as well. Needless to say, will not be going back.

We used Johnston & Associates for one year. Ms. Johnston prepared our return and we had multiple…read moreerrors we called to her attention. Charlotte boasts that she touches and reviews every return close to 650 she indicated. We were treated very poorly when we asked questions and Charlotte's body language indicated her frustration by asking questions. I met her at Bob Evans in Mason as we both frequented there. I should have recognized how poorly the client experience would be after I saw how rude she was to the servers when they didn't get her eggs perfect. I learned afterwards from the servers, no one likes to wait on her fur young kind attitude. I would not recommend this firm as they're under-staffed and if it's true Ms. Johnston hurry's through 650 returns, you can expect errors as we did. On top of it we received a letter from her after our first year saying she no longer wanted us as a client. Look else where, she's an older lady who's not very kind and respectful to her clients. The Client Experience was horrible!

Absolute garbage company don't waste your time customer service is terrible "pinda" decided to…read moredelete my tax file over me getting upset and hanging up on her can't take a costumer complaint she gave me wrong information to file my taxes even after I apologized which I shouldn't have to as a paying customer disgraceful company

Pinda did an exceptional job getting me every deduction I was entitled to. Highly recommend!read more

Each year I stress about doing my taxes (and by doing I mean getting my information together to…read moregive to someone else to do). I am always stressed with trying to communicate to an accountant during tax season and usually end up filing late because of not being able to reach them/not knowing they need more information. This was the opposite of my experience this year. I just walked in with no appointment and they took my folder of information. Twice over the next few days they called and asked a few questions and were able to help me figure out what to include and what not to in my answers. Then they were done and all I had to do was e-sign. This was by far the least stressful tax process I have ever experienced. Highly recommend!

This is my first year getting my taxes done by a professional. I'm SO glad I went here! Everyone…read morewas so friendly in the office. Matt has been in the business for years and took great care of me. I was in and out in 30 minutes. Very reasonably priced - $125 after everything was said and done.

John was very knowledgeable about, not only our policies, but with future actions we may take…read moreadvantage of. He explained every detail thoroughly and in "terms" we could understand. I appreciate him taking the time and adding a few additional changes that will be saving us money.

John Hoffman is knowledgeable, professional, and genuinely cares about his clients. He took the…read moretime to review our existing policies, identify gaps in coverage, and set us up with a better auto and home insurance plan at a great rate. The process was smooth and stress-free from start to finish.

Mark is an exceptional State Farm representative. I had an issue with my payment and he helped…read moreresolve my matter in the best way! His guidance was exemplary. I highly recommend Mark Redmond for your insurance needs. He enlightened me in the best way possible. He is kind and very Christianlike. I truly appreciate his insight. Check him out! You'll be glad you did!

I have been with Mark Redmond for many years. Very professional and top notch service.read more

Horrible Service!! They do not pay attention to detail. First time they screwed up they asked me…read moreinformation about my friend & her account. I told them that they needed to contact her about her own policy. Well the only contact information we have for her is your phone number because you live at the same address.... We had lived at the same address over a year ago.. Plus she had contacted them less than a week prior to change her information because she had just moved and needed to update her renters information... In the meantime I was working on purchasing a home. I contacted them for a quote and when everything went through my mortgage provider helped me confirm my coverage and moved on with my homeowners policy. Shortly after I get a phone call one day saying that all of my policies will be cancelled that day if I didn't pay the full balance due. I was sincerely confused. I had not been contacted ONCE about having any balance due. No letters in the mail. No phone calls and no e-mail saying my automatic payment had missed. They gave me no notice!! Who does that?! Fortunately for me I budget very well and paid them that day, but its absurd to not warn someone that their account is over due and cancel their policy when they were unaware! I cancelled my policy with these people at that time. About two weeks later (After canceling) I FINALLY received my home owners policy information... The reason I didn't get it when I was supposed too.. They sent it to my boy friends address, BOYFRIEND, not married & not living together!!! Common sense would say you send it to my address that I just bought, moved into and asked you to make a change of address in your system!! Long story short they mix up peoples accounts. Luckily mine were friends of mine, but I'm guessing they mix up anyone who may have lived at the same address.. Ridiculous. If you are going to use State Farm use a different agent!!

I have been using Dennis and his crew for over 35 years. No problems. He has always been there for…read moreme. Do yourself a favor, get a policy from Dennis.

Mike and Colleen both informed me about insurance policies which was very helpful coming out of…read moreschool, not knowing what kind of protection I needed. I was looking out of state, so they weren't able to insure me, but still took a lot of time to explain everything to me and make sure I was comfortable and understood everything. Great customer service! I will definitely come to them when I move back to Ohio.

In a day and age when it is increasingly common to call a 1-800 number to purchase property and…read morecasualty insurance AM Heister and Associates stands out as a true gem in the insurance market. They have insured three generations of my family and have been my insurance agents since I got my drivers license at 17. Nancy, my agent, not only knows my name but who I am as a person and is able to tie that together to make sure my insurance needs are met. When I recently had a small fender bender Nancy took care of filing all of the claims for myself and the other driver so that I never had to worry about anything. When my rates went up after the accident Nancy anticipated my concerns about my rate increase and had already run comparison rates for several companies before I even asked her about it. I can't remember the last time I actually had to call the insurance company because she provides such excellent customer service. When I moved from Cincinnati to Louisville I was even able to keep AM Heister and Associates as my agents because they are licensed in both Ohio and Kentucky and now they also provide my rental insurance as well. If you are searching for the best customer service that the property and casualty insurance industry has to offer look no further than AM Heister and Associates.

Thinks everyone has computer to see/ print off paperwork. They email to say bill is due, do not…read moreunderstand why after requesting so many times for a paper bill, paper by mail information they still do not understand not everyone has a computer to print invoices to send payment. So aggravating, looking for new insurance company.

He is very personable and works to get you the best policy. We feel like we are his only client…read more You definitely feel very appreciated.