They're still very reliable. I've never taken my car in and left feeling like there's still an…read moreunresolved issue. The quality seems to be better than even the dealer. But I used to take my car in and expect to pay $500 and walk away spending $300. It was awesome. Now, I go in expecting to pay $300 and I end up spending $600. And their upselling doesn't feel great. It seems like they're not just being helpful. It honestly feels like the people on the phone are making a commission. I'm not saying that's what's going on, but it wasn't like this before. What happened? And the extras they're adding are incredibly expensive. If the thing I'm getting fixed costs $300, I don't want to be told you need these little things and it ends up being $600. Come on guys! I don't want to look for another mechanic, but I guess I better. So yeah, if you want it fixed, this is your place. But I would just absolutely say no when they start upselling you on things like an oil change, filters, tire rotations, etc...

Honest, affordable, plus quality work. They give estimates before they do any work. I checked…read morepricing and they did have the lowest price for the same parts. It is first come first serve but you can drop off the night before. Very convenient.

Professional, detailed, fairly priced. They are busy and once you visit you will know why. Make an…read moreappointment! While waiting for my car it was hard to not overhear conversations with customers in person and on the phone in the tiny waiting area. Everyone (female or male) was treated with extreme respect. No mansplaining! I observed the owner deal with a very difficult customer and was impressed with his interpersonal skill. I have no doubt that client walked away feeling heard.

I took my Saab to them. It had a sensor that was bad. I originally took it to another repair shop…read morewhere they misdiagnosed it and charged me even though they misdiagnosed it.. IAS correctly diagnosed the issue and repaired it on time and for the price they quoted... Should have gone there first!! They were great.

Last week, really needed my breaks done on my 2015 Honda CR-V and I thought my belt was going bad…read moreas well. I called 5-Star and a few other places to get approximate prices and availability. Though 5-Star couldn't give my an approximate price over the phone, they were the only ones who would squeeze me in the same day. Everyone here was really friendly. 5-Star said all I really needed right now was my breaks and rotors; and they said the belt was fine. What a relief! I was happy to find out they didn't try to buy other stuff for my vehicle. They did tho, give an extra paper filled with suggestions for future car repairs. I thought that was really kind to give us a heads up; and that they didn't say that we needed it all right now. Anyway, being about 7 mins from my house and living in Lexington for over 3 years, I had yet to find a repair shop that I just loved. I will be coming back again for all of my repairs!!! Thanks for everything!!!

Called last week to have oil change, battery tested, and check about car pulling to one side. I was…read moretold that they could get me in on 10-5-23 @8:00 am. I arrived at 8am and Ellen (who made the appointment) told me she had me down for 10am. My husband picked me up. At 2pm, I called to check progress on my car and she told me she would check & call me back. I didn't get a call so I called back @3pm and same person told me that it was finished but the "supervisor" needed to check it. My husband dropped me off and it took a half hour to get the bill. I ask her why I had not been notified about appointment change and she didn't respond, no apology was given (my husband heard the conversation when I made the appointment and was told 8am) . With oil change and battery testing they charged $92.68 with $25.00 of that being for battery testing. I had used 5 Star several times over the years with good results but not this time and never again.

The AC on my vehicle decided to go pouff on one of the hottest days of the year. They were able to…read moretake care of the problem and I was driving with cold air within hours. Very friendly service and the charge was reasonable.

Used Charlie's recently as an alternative to my usual mechanic after multiple recommendations. Work…read morewas completed quickly at an affordable price. The techs I talked to were honest and not trying to upsell me on work that wasn't required.

Excellent service magnificent quality friendly staff reasonable prices convenient locationread more

Great people, great service, great prices Came for a repair…read morefollowing an accident when I was hit, dropped my car off, let them handle insurance, came back 3 weeks later to a brand new looking car.

Like a Buy Here Pay Here lot Quality…read more I bought a Jetta TDI from them & within one day I had an EGR code for the emission come on.... now I bought this car when they said it came straight from the factory for its modification, so they "did all necessary services so she's brand new". Day two off the lot, EGR starts to go: mileage drops & heat stops working. Tell me it's unrelated & I might get charged a diagnostic fee because of it.... I tell them this is fine, I know it's emissions related & part of the warranty, but they tell me to diagnose this it'll take 3-5 hours! That being said, under the warranty I'm entitled to a loaner & they tell me no! So I call them out on them & they magically say oh, never mind, we can get you a loaner, but this will only take an hour to diagnose it & we don't give out loaners for hour service jobs.... They lied to me out of the gate, delayed my service (by two weeks) because they didn't have time for a 5 hour diagnose, then had the nerve to ask me after why I waited so long if I was having these issues... If you buy from this dealership check every feature of your car before you drive off the lot, basic heat, power outlet, wiper etc. I wouldn't trust these people to own the issue afterwards, get you in for timely service or give you the warranties owed to you by VW unless you call them out on it!

Gage at Done Jacobs was very professional and gave us plenty of attention. We were treated very…read morewell. They detailed the car for us while we worked on the payment details. Thanks!

Oh my goodness, I cannot say enough good things about this business. I have 4 kids in car seats so…read moreyou can imagine the destruction my car was. Not only did they make my car look brand new, but they did it in a tight time frame AND they cleaned out my car seats!! Talk about so above and beyond. They take such pride in what they do and I am so grateful for that. Thank you for making my "mom mobile" look so gorgeous!!!

Marvin and his team made my car look brand new! I really appreciate what they did for me at an…read moreaffordable cost too! They are very friendly and have high standards for themselves. Thank you guys again!

Always great service, timely and value for the total experience. Frequently take n my Corvette in…read morefor cleaning and detailing

This place is beyond Amazing! My wife bought me a full package gift card to have my car detailed…read moreinside and out, and they could literally have not done a better job. Chris and Justin are full fledged invested in what they are doing, and truly their customers are reaping the dividends. My car may not have looked this good when I bought it with 8 miles on the odometer. I even had 2 windows tinted just bc the second you walk in, you feel at home and know you can trust them. Highly recommend! They also serve free fancy coffee, sadly I don't drink it but I could see the appeal. This place is amazing.