This is one of the easiest place to learn about car insurance and get the best policy. Victor Ceja is super helpful and understandings. He cared and make sure im fully aware and understands which policy is best for me. Protect this man at all cost!! read more

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Leech! They rope you in with a big unnecessary down payment. My policy got canceled due to them not helping to put the correct info and they wanted to open ANOTHER policy and make another UNNECESSARY down payment which I had only gotten a policy a month ago! LEECHES! They are there for your money and not to accommodate you to your needs! WISH I COULD GIVE NO STARS :/ No vayas aquí, solo toman tu dinero y te hacen pagar un gran pago inicial. no vale la pena su tiempo, sugiero ir a otro lugar. NO TE VAYAS!!!! read more

Jose was who helped my find a lower insurance and that meant a lot to a broke college student and he made sure everything was right it was great service I highly recommend read more

Oscar gave me exceptional customer service and made me feel comfortable asking questions regarding my options, he explained the different policies offered, pointing out the best one for my needs; super helpful and professional! Definitely ask for Oscar for a smooth and fast experience! read more

Rubin was very helpful was a little confused online but came in and fixed it thank you

Everyone was really helpful. I needed some account information taken care of and they assisted me right away. I recommend everyone to come here. Se habla Espanol. Ruben was great. read more

Bunch of low lives that work here. Horrible customer service!! I called three times to speak to a manager and each time I was hunged up on.

I put my cancellation request on 6/13/19 On6/26/19 use my information to make a Unauthorized withdrawal $250 I only had $50 in My checking account I will go to bank tomorrow And see if they can help me !!! Also I being charged Over draft fee $35 and the $250 also for a total Of $295 dollars I live on $1500 a month.my good Name at the bank ruin because of freeway Insurance services I hope the bank will help! Freeway Insurance services. Are devils I 68 years Old on fix income and they do this to me it really Hurts don't go freeway Insurance services it's a evil company. read more

Don't know what office he works in Fresno specifically but Alex Vasquez was absolutely only there for my money. Wanted to keep using their insurance on my new car, but instead of doing an Endorsement he created a new account and charged me nearly 600 dollars!!! On top of that he decided not to cancel my old policy for another 2 weeks AFTER I asked him to. Causing me to have to pay even more. I get it, commission is important but come on man. That's just messed up. Especially for someone just starting out. Charged me for 165 on a policy that wasn't even supposed to be open!! read more

I had a great experience with freeway blanca explained everything to me and worked with my budget

Bad customer service after they get the down payment and beg for a great review. Lupita was my broker switched companies for a better rate supposed to cancel my other policy bought a new car autopay charged for the new and old car then Carlos who took over the situation was arguing with me and would not file a complaint against lupita I'm looking for a manager worst experience ever I will never get insurance thru freeway I would NOT advise my enemy to deal with them either read more

Scammers! I just got off the phone with them after 2 hours and giving them all of my personal information. I was transferred between three people and every time I had a basic question I was put on hold another 14 minutes. I was told I would receive an email and never did. Said I would receive a call and never did. Who did I just tell my info to? Was I just scammed?!!?!! read more

Horrible experience with this places that includes being lied to on multiple counts. I was not help out professionally. From the start they instantly want your money and say they will help you split payments and lie to make a sell. I had asked from military discount and they had assure me that they had military discount. Apon reviewing my charges I seen that there was no adjustment for the military discount, I then confronted them about where my discount was they then said "Oh were sorry we can't do military discounts." I had bought a SR-22 from them and when buying a SR-22 from them you have to pay a $300 down payment. They said that they will work with me with this payment to pay within a month span. How ever that was not the case I Payed the first half and was told I have a month to pay the other half. About a week later they took an unauthorized charged for the 2nd half of the payment from my bank account that was not due for another few weeks. I called them regarding this issue and was told they were to busy to help me and that they would call me back in 30min. That never happened I even waited 2 hours before calling back and sure enough they never contacted me back so I called them. When reaching them on the phone they told me that they would take care of this issue and return the money and sure enough that never happened nor was any of my problems with them was solved. Very unprofessionaland, NOT A TRUST WORTHY BUSINESS!! read more

company is so unprofessional took my 1000 dollars wasn't even insured with them for a month tried to cancel my insurance told me it was paid to come back to cancel had autopay idk what happen there are very unprofessional no phone call warning me about my insurance payment i went to pay inside there the lady at the front tdeak told me it was payed feom there side of the screen days later my insurance is cancelled they didnt contact me or anything read more

Awesome and helpful. super easy and helpful roxy was awesome and gave me the best deals when it come to the right coverage

Scammers !!! Don't come here ! The girl does not know shit! Their used to dealing with our people Hispanics no English unfortunately take advantage !! Their quotes over the phone is a scam they quote you price over the phone and different higher quote when you get there !! False advertisement on television also! Paisanos no se dejen engañar de esta compañía los están fregando de pagar aquí paguen un poquito más y váyanse con una compañía de verdad ellos se están aprovechando de nosotros ! read more

Had such a great experience here. I was helped by Oscar Oliva which I highly recommend because he made this process an ease. He also got me a more affordable quote which was awesome. Overall, best experience I've had getting insurance. Thank you Oscar!! read more

Hiwa helped me with getting a new insurance provider for my vehicle. Took about 20 minutes and conversation was great and he helped with all I asked. I'm very pleased and would recommend them to anyone. read more

Got into contact with a Chris Marrujo insurance agent and he helped me glide through the process without digging deep in my pockets! and my record ain't the cleanest but they didn't break my bank! Finished feeling better about it honesty I spent double the time waiting on the line for geico and couldn't even understand their agents. read more

Came in and had a great experience with Derrez Scott, he made it really simple for us and I will definitely be returning.

i was in a terrible predicament where i needed insurance fast! i was about to lose my car! van was the best! he helped me and got me a rate lower than what i thought possible! edit: i am very angry with how things were handled! i was promised a payment due date 30 days after opening my policy, i made it clear i needed a payment within the last week of the month! and i was promised that and more! i finally get my first payment notification and it is not 30 days, its 18? i am going to go through nothing but late fees and cancellations for a whole year because they cant change the due date?! why?! i can call any other business and even my lean holder and they can change my payment, i have called 4 different people and they cant change my payment?! 1 whole year of late payments and cancellation?! i am outraged!! read more

So Freeway Insurance doesn't read these. They only look at the star rating that you give. Was sent a message from them: "We are very sorry to hear about the negative experience you had at Freeway Insurance. Customer service is our top priority, and we wish to immediately address the matter accordingly. In order for us to assist you in finding a satisfying solution and ensure that your concerns are resolved, we will need your policy and contact information. Please provide us with the best number and time to reach you. If you do not have a policy with us, please provide your full name and number. One of our Customer Care Representatives will contact you at your earliest convenience. If you would prefer to contact a specialist directly, please do so by calling Freeway Insurance at 866-766-8009 or emailing us at Onlinecustomercare@freew.... Again Eli S., thank you for your feedback, and we truly apologize for any inconvenience this matter has caused you. We appreciate your time and look forward to hearing from you soon!" Obviously, just a copy paste message for all bad star yelp reviews, because if they had actually read why I was giving a one star yelp, they would know that I am not a policy holder, and that my problem was with their customer service. read more

Came Inn to add my sister to my insurance and finally found someone to do it right thanks so much marcos vega Alvarez.

Do not go here. The money you pay them is a complete and total waste, find the insurance company yourself. They're absolutely useless. The insurance companies that they go through are freaking terrible too. read more

Loren Del bosque had great customer service. He helped me get a lower price than what I was paying and got me in and out fast. I high reccomend this location they have great customer service. read more

I went into the office and Brenda Soto helped me fix my policy issues and was very helpful. Visit her and she will take care of you. !!