I went to freeway insurance today to see the quotes they had and that's probably the best quotes possible Jeremiah Patterson gave me ... Jeremiah is wonderful he helped me so much, he was caring, understanding and helped me in so many ways possible.. if anyone goes here ask for Jeremiah. He was outstanding !! And his boss is just as amazing as Jeremiah. I appreciate the help he gave me and helped me so much. Thank you !! read more

Jocelyne is an amazing agent helped me find insurance with my bad driving record. Statefarm kicked me off because I had an accident that was technically not me . Definitely recommend read more

Freeway Insurance - Front of store - Auto Insurance Near Me - Lancaster, California

Freeway insurance has poor customer service, I called multiple times and every time I was passed around like a basketball and eventually disconnected. The last time I called on 6/3/2025 to cancel the coverage of my car insurance, again I was passed around and finally disconnected. I called back and I was told it would cost $50 to cancel my auto insurance over the phone. That's a bunch of horse manure. I ended up finding a corporate store that would cancel the insurance policy. Never again will I deal with Freeway insurance. read more

I had worked with Jocelyne she was very understanding and help full.walked me thru every step

Jerimiah was amazing. Made getting insurance really simple. 100% recommend freeway please ask for him, he did a great job finding me a company that took me with 3 points and a DUI read more

They charged me 300$ in broker fees then I was told by Edgar B . The guy on HERE ! he could help me out with my problems so I scheduled a call back meeting time with him and I never got a response!? I just got hit with another 157$ dollar charge on my debit card from freeway ! Don't go to freeway auto ! They'll rip you off without you even noticing until it's too late ! read more

We just came into Freeway to update our insurance and I had such a good experience! Amparo was so lovely, My husband and I felt very comfortable and welcomed. She was able to help us get a quote that we were comfortable with and made sure to get us the best deal. I highly recommend coming in and talking with to her to help you too! read more

I called to get an auto quote I wanted certain things and Jocelyne A. Ramirez - Ayala, Failed to disclose that National General included the (Dent club) which I was unaware of. I told her by phone that I didn't want to proceed. She continued to put me on hold to talk to her supervisor Angel. I called to only get a certain full coverage and they were practically shoving down my throat the Dent club. Which I didn't ask for and now they won't refund me my money. This agent is not transparent and gave me what they thought was best for me. Instead of what I asked. read more

The most dishonest car insurance Beware There's a fee for canceling insurance. Definitely go elsewhere. read more

Delmira Silva helped me with my auto insurance needs. I was on a bind and needed coverage today, she was able to help find good coverage. Awesome customer service! read more

Wow, definitely call Jamie for quotes. She was helpful and not pushy at all. She was so patient and knowledgeable and made my experience exceptional! Thank you Jamie for being so awesome and ensuring I had the appropriate coverage and for making it so easy for me. She made sure I was one hundred satisfied and gave me best possible rates based on my needs. I even called 2 other places but chose Jamie in the end! Call her right now!See what she can do for you. read more

Wasn't too sure where to start but Delmira Silva was very helpful. Like others have said, there's cancelling fees and reimbursements take a while... read more

Our agent was Delmira and I highly recommend working with her. She was so patient throughout the process when we switched vehicles several times. She was thorough about the policy and was so quickly to respond to me about next steps. I highly recommend Freeway and Delmira. read more

Delmira Silva sold me insurance to progressive/ freeway / drive insurance. claiming she inputted all info and gave me a 1 year quote that I purchased only to be canceled 2 months later. i paid over 300 in broker fees. Had to get new policy and repay fees and and waited for the grace period. read more

This was the first time obtaining auto insurance was actually a positive part of my day. Jamie Dubois moved thoroughly and quickly through the entire process and was so helpful and sweet about my odd circumstances- I can't say enough about the service she gave me. Excellent service, pleasant experience. Could not feel better about choosing Freeway Insurance!!!! Highly recommend!!!! read more

Jamie was amazing!! I have been having a hard time getting my daughter insured and Jamie went above and beyond for us. I thought we were going to be at a loss but thanks to her and her diligence we were able to get ot worked out! I am beyond greatful for her. Thank you Jamie!! read more

Jocelyne was super helpful and explained everything to get my policy set up and handled

I came to get policy for my car. Dalila was very helpful and efficient. Fast easy process and great insurance quote prices. Glad to be doing business with them. read more

It was poor customer service... they hanged up on me three times.. all in all really disrespectful

Jamie DuBois is knows how to sell. I was in the middle of speaking to different agents on the other line. She was saying the right things to keep me going back to her. She was patient and courteous and gave me a low affordable quote. Thank you! read more

I cannot stress this enough, Jaime Walker is the best person I worked with trying to get insurance. She gives me the best customer service I have had provided. She explains every detail to me, any questions I had she walks me through it. She goes above and beyond trying to get me the best possible insurance. I highly recommend this place and working with Jaime walker made it that much better. Thanks Jaime! You're one of a kind! read more

I spoke to Jamie Walker today and she was amazing and helpful. I 100% recommend going through her for any questions and help. She makes the process as calm as possible. She is also patient so I greatly appreciate my experience at freeway insurance and believed that I was helped by the best! read more

The lady that was helping me was suppose to call me back In a HR. She never did after I paid for a cab to take me to put money on my card to pay for insurance so I can drive to work. What a waste! read more

Ms. Jamie Walker was so nice and patient on the phone with me. We had to work on 3 different policies and she was so positive the entire time. She went above and beyond and even contacted the other insurance company to get the job done. I hope all of the representatives are as through and nice as she is. I will say it is a little difficult to get a live person on the phone, but once I got to her, she did not transfer me to anyone else. read more

All I have to say, Great Customer service, rates and easy navigating online to sign documents. Jamie Walker (Representative) was very helpful & patient. I recommend them! read more

Jamie Walker was wonderful and so helpful. Awesome person. She gave me the best deal. I would recommend her to friends and family.

Ms Jamie walker . Thank you so much and excellent at customer service.

I never post but this time I had to. I called freeway ins to get an sr22 some months ago and Jamie was my girl. She is amazing! She was so patient and helpful with me specially since I'm older, this wasn't so easy for me. Especially when I finally got a vehicle to add on, Jamie was extremely helping and guiding me in the right direction for the right price. She made it easy lol! If you decide to go with this ins, ask for Jamie, you can't go wrong with her. Thank you Jamie... read more

I found myself coming to this Freeway Insurance firm after I had a couple questions on my insurance policy. About 5 minutes after coming in I was made aware of a multiple ways I could inexpensively add mcuh more protection to my auto policy. I was even made aware of the inadequacy of my previous agreement. Specifically, JAMIE WALKER has gone over the top to ensure that I drive protected and covered for the remainder of the policy! As an 18 year old service worker and college student, Im simply not too educated on the world of insurance. This makes it easy and common for agents of all sorts to try to take advantage of my ignorance. Jamie took away any doubts that I had almost immediately, she made sure I knew the ins and outs of what I was signing on to. The whole experience was just great and didn't add any stress to my plate. She and her coworkers really care about their clients guys! Seriously it shows! 6 stars if I could, this place deserves it. Do yourselves a favor guys! Just come in and you'll know what I'm talking about! read more

I am very impressed with Dionna Lipscomb from Freeway Insurance , she is amazing all around with her great sense of humor and her amazing customer service. I got insurance with on 7/28/2018 and I definitely would recommend this company to anyone just because of Dionna. If you have any questions she will definitely help you and she puts herself in your shoes . I really wish more companies had people like her. read more

This insurance is a joke Don't waste your time here even if it takes longer find yourself another insurance Customer service is a joke especially the people working inside the office They will give you the runaround when it comes to counseling and receiving your refunds read more

Honestly if I could give it 0 stars I would. I regret getting car insurance through them. I needed to change my deductible so I called customer service and I was told I had to drive to Western General to change it. So I drive 2 1/2 hours there just to find out I need to go to a freeway insurance office. So I drive back to Lancaster in traffic that takes 4 hours and I get to Freeway Insurance. After spending $80 on gas that day and completely waiting my time I then had to PAY A FEE of almost $40!! I wouldn't recommend this shady insurance, they have complete lack of accountability. read more

They bug and insist too much Reads desperate Raul from this place has called my phone over 10 times and each time leaves an annoying ass voicemail. Just for that I will not come here read more

I went in to get insurance for my car and I got the best person to help me, Connie was really helpful and got me out of there with a good coverage. I'm glad I came to freeway Insurance! read more

After getting quotes at multiple companies and calling all insurance services in the Valley. I went to go see Connie because she gave me a reasonable quote over the phone. I was expecting the rate to be higher than what I was quoted like we all know insurance companies do.When I came in she explained everything in detail,how the coverage worked and made recommendations that saved me $45.00 on my down payment !!! I am so happy! Not only did freeway not pull the Old "bait and switch" , I ended up paying $20.00 less a year than their lowest competitor. Trust me get a quote and make sure you ask for Connie . She is fair and honest! read more

Came in today for a quote, And wasted an hour and a half Agent had quoted me $156 monthly payments with $157 down payment for two cars, full coverage. But she said she couldn't start the policy until I bring both cars in to get pictures taken So I called my son to bring in the xtra car in as I wanted to get the policy started ASAP Once my son showed up with the car, she said she had to run our driving record, she had already input my personal info in the system and had already quoted me.. To make long story short... when she "runned " the driving record, payment went up to $191 a month with $669 downpayment! Reason that hubby had just gotten his driver license! By this point I was already irritated that she had quoted me a different price and makes me bring in my other car and then gives me a total different price after! I said no thanks! She brings boss in to work on the policy and gives me one with $387 down and $157 monthly but tells me that if I get in a car accident within 60 days, my deductible of $1000 would go up to $3000! WTH!?? No thank you again! How can I trust this company when I was lied to since I walked in. Untrustworthy, unprofessional! Wouldn't recommend this place to no one! Rather keep looking for an insurance I can trust read more

Been with this insurance since 2010! And I've never had a problem! I've came twice now to Connie Infante and she is awesome she breaks down everything that you are paying for and what you are covered for. I love that because not knowing what insurance works for you is so stressful! Definitely come check out Connie in Lancaster she won't try any gimmicks on you! read more

Go somewhere else and if you go with them make sure you leave your car parked for at least 60 days after you get their insurance or otherwise if your involved on any type of accident won't cover you or you have to pay double your deductible read more

This place is great affordable and customer friendly except for an associate I believe his name is Corey, he has no concept of customer service and the second he realized I would not benefit him as a potential client he became rude, disinterested, and hung up on me before I could actually confirm my interest in their establishment. It's unfortunate that other great associates are negatively affected by Corey's incompetence to do the most leisurely tasks and simply treat others with respect. You get one star Corey only because I can't give half. read more

Came here after buying a new car I was in a rush, bought a policy, I found a better deal else where there was an issue, but Anthony the district manager went above and beyond his duty and I appreciate it. read more