I have never had such a frustrating experience with an insurance company. I called Freeway Insurance simply to change my deductible because my auto loan company notified me that my coverage was considered deficient and I was at risk of being force-placed into an additional $255 insurance policy. What should have been a simple request turned into a nightmare. I was hung up on SIX different times while trying to get assistance. When I originally called to update my policy after trading in my car, I was told I had to cancel my existing policy and start an entirely new one. This resulted in me having to pay an additional $750 just to keep coverage in place, on top of my regular payment that was due only two weeks later. The process and costs were never clearly explained. To make matters worse, I received notices in the mail stating that my policy was missing required vehicle photos. However, when I contacted customer service, they could clearly see that the photos had already been submitted and simply uploaded them to my policy themselves. So why was I being threatened with issues over documents they already had? The lack of communication, repeated disconnections, conflicting information, and overall disorganization caused unnecessary stress and wasted hours of my time. Insurance is supposed to provide peace of mind. Instead, dealing with Freeway Insurance has been one of the most aggravating customer service experiences I've ever had. I would not recommend Freeway Insurance based on my experience. read more

This is the worst place. They lie!!! They charge processing fees to process your payment, the charge late fees even though i paid on time. I am warning you NOT to get insurance at this place. You will be sorry. You have been warned as I wouldn't be so adamant about this if they weren't really, really terrible. read more

Thank you to Ivan And Melissa for all the help during my stressful situation, made me feel comfortable and helped me through everything. I appreciate all the help with setting up new insurance. read more

Adrian was very helpful! He gave me a lot of information about insurance policies and gave me tips on applying to freeway. Thank you!!

first and foremost I would like to Thank John D, he was very understanding of my situation and was very patient with me he was sincere and genuine and gave me a great quote I recommend this insurance company! I had prefect customer service, they are very understanding thank U John read more

Great service, Jeremiah went above and beyond with his service. Honestly one of the best experiences I've had dealing with a business. I'll definitely recommend friends and family. read more

I called for a quote gave my vehicle identification number along with my drives license number to run my info and give me an exact price so I could pay without any surprises. She took all that gave me A SET PRICE just for me to call back and be told "you talked to the MANAGER Louisa ( or something around those lines) and she didn't run your information.. so the rate is now this...... I ASKED SPECIFICALLY to GET EXACT DOLLAR AMOUNT and they gave me false information and acted like they ran my info very upsetting. read more

This branch has the worst! Customer service. Not sure where they get their entitlement from. Looking at all the reviews looks like they only acknowledge their positive reviews (which could be from the employees lol) Look into these negative reviews and fix the customer service at this branch. Still on hold and has been 19 mins now. Awful, Awful customer service. Save yourself the trouble and go elsewhere! read more

John was super helpful finding the right coverage, the process was fast with in 20 mins we were walking out insured but most important with peace of mind. Thank you john!!!! read more

Worst insurance ever!!!! Dave yourself stress an money. When i first called they told me my down payment was 180 an 65 a month for car insurance. They took 365 out of my account for a down payment an now charging me 108 a month for insurance.the contract they have you sign doesnt have any of the totals they charge you. They will literally rob you an the customer service is a complete joke. Everyone tells you something different.dont even bother with this place. You will definitely regret it. I did. Im going back to geico where i never had any problems. read more

John was extremely helpful! He helped me find the best insurance possible and answered all of my questions!

I recently spoke with John Demery, an insurance agent, and was very pleased with his service. He helped me to his fullest extent, and answered my never ending questions and was very patient with me throughout the entire process. I am very satisfied with his service! read more

I went up here today and there was only 1 person working but I understood that he may have been a little jumpy because he had no help but he was extremely rude. He acted as if my questions were dumb and getting on his nerves and even went as far as to say I could take my business elsewhere. And at the end of the conversation he didn't not once answer any of my questions or try to act like he understood me. read more

Don't call here ever unless you plan on getting there insurance I get 4-5 calls a day from them and I called to be taken off there call list and was just hung up on read more

Really enjoyed the customer service. As soon as I entered I was helped right away. They helped me find the lowest rate that suite my budget. Everyone in the office was very friendly. Robert the employee that helped me did the best to find a good monthly payment. Very clean office and amiable employees. Also very professional. Highly recommend to come here if you need insurance but have a budget. They will definitely help you. read more

Karen is the best ! She is so nice and friendly. Not only that but she answered every question I had. She was patient with me & very helpful. She also gave me a good rate on my auto insurance. I HIGHLY recommend people going to her with out a doubt. read more

I came inside after work, not really wanting to deal with anybody but today Kabrina helped me out and she was just an awesome spirit and we joked around & laughed but we also handled business in a timely matter. Great customer service!!!! read more

Robert hooked it up. Got a great deal last minute and all taken care of within an hour.

Great customer service! Robert T. was great at explaining detail after detail. When it comes to buying auto insurance - he is the right guy to turn to. read more

Friendly, knowledgable and great customer service! Thank you Robert & Valerie for all your help, and for making the process easy.

This place is awesome. Elizabeth Topete went above and beyond her customer service duties when I was in need of some last minute assistance. Very professional, very honest and courteous, and overall a pleasure to have them help me out. I would look no further than this location and I will begin recommending to my friends. A+ establishment, keep up the great work Elizabeth and company. read more

Robert Torres of Freeway insurance found me a really good rate and hooked me up. I was happy walking out of here, really saved me some money. Go to Robert, he's really helpful and friendly/funny too. Excellent customer service. Thanks so much Freeway Insurance! read more

Had a very good experience with cindy alot of laughs and a great deal on my insurance, Very pleased with customer service!

I went in for a quote on an insurance policy & left with useful information. I already had a policy with an insurance company Freeway uses so I didn't make any changes to my policy. I was told I could go into this office to make my payments instead of making them over the phone. This way I could avoid the service charge the insurance company charges to make a phone payment ($8 phone fee). Today, I called Freeway on Truxel to confirm when my payment was due so I could stop in and drop it off. The first girl, Adriana, answered the phone & put me on hold to help me but instead transferred me to an automated line without telling me she was transferring me. A customer rep eventually picked up & put me on hold for 7 minutes before I hung up. The automated voice had told me there were zero calls in the queue so being on hold for so long made no sense. I called Freeway back hoping to speak to a live person & not be transferred back to the automated line. This time the girl who answered the phone didn't say her name & hung up on me when she said she was putting me on hold. Called back again & a gentleman picked up. I asked him not to hang up on me and please help me so he put me on hold and then transferred my call back to the automated line. I called Freeway back and the phone rang and was answered by hold music. Hung up and called back, same thing. They're not even answering the phone now. Unreliable, awful customer service when I had a very simple question. Look elsewhere for your insurance needs unless you want a headache. read more

Sara was the best, she saved me way more money then i was expecting and made me laugh the whole time. She is really a nice great person to work with. If you need fast cheap insurance this place is were to go. Ask for Sara she will have you smiling the whole time and you will leave happy. read more

Freeway insurance really helped me & my boyfriend. Robert & Edwin helped us lower his insurance payment & helped us save $200 monthly!!!! Great customer service & highly recommend coming to them. read more

I called the truxel branch and had an appointment with Robert. After setting the appointment he called me back clueless to who he called the first infraction. Since I called him people from this number (+1 (909) 465-4266) keep calling me. First couple guys I asked to stop calling then some bitch called me speaking Spanish then when I politely told her to remove my number I'll call freeway when I need their service she hung up. I called the number back and asked to speak to a supervisor she got all bold and disconnected the call again. Umm the bitch called me.. I'll probably report to the BBB and complain everywhere possible. read more