I finally was able to make my way into their new office this past Friday, September 12, 2025. First off let me say I have been a part of this insurance group for many years. I have had a great customer service with all of the agents that I had to do business with previously. So this visit, was no different. It actually was more so relieving since I was so stressed out about my policy. I recently had some fraudulent activity occur with another merchant, which was affecting my payment due for my auto/renters policy payment. Sarah, who is my Angel on earth calmed me down was super thorough, answered all my questions and provided detailed information for me regarding my policy. There was a gentleman there. I forgot his name, but he was just as helpful as well! This was my first time having an interaction with both of them, but once again, like I said the customer service in this officeover the years has been impeccable. If I could give that office more than five stars I would. read more

Horrible office. Had SF for 30+yrs. Moved to Natomas and switched agent to have one close. Problems from day 1. This office couldn't get anything right, constant headache to call and fix their mistakes. Had to go in a couple times because they wouldn't fix over phone. Reception staff were horrible, absolutely ignorant to all things insurance. Rates would increase every other month and I wouldn't be advised, kept telling me that's normal. Lies. To be fair, Max is pleasant to speak with but always defers you to his staff who are fairly incompetent. I switched to another agent 8yrs ago and haven't had a problem since. I receive all notifications, responses to all inquiries. And every single change is communicated. Example, insurance increased less than $2/per month recently and I got a call to advise me. Claims are paid fast as normal, within days via direct deposit, etc. I love SF. Avoid this agent! read more

The owern after the review called and gave the explanation. He's a lot nicer than his staff. Fee hike - No call back We have car and home onwner insurance with Max Lam for a year, suddenly we noticed our card is charged more. We looked back the statement, turned out our fee is hiked 10%! There was no notice, just ONE LINE in the renewal letter (who the hell read that). I tried to call the office multiple times and it went to auto voice due to 'Covid' - come one, everyone is back to the office by now. I sent the email and no one replied or whatever. It seems no customer service exists. I'm switching to others. read more

We highly recommend exploring your insurance options with Max Lam State Farm Office. We had the pleasure of working with Arniel Mirasol, Jr. from this office for the last couple of years. Arniel provides fast and awesome customer service. He explains to us the details of our policies and the pros/cons so that we are educated as consumers. He is always professional and friendly. We had different experience with other reps, but keep coming back because of Arniel. He seems to cares about what he does and goes above and beyond to help his customers. We are only writing this review only because he is awesome and we hope that Max is reading this and give Arniel a raise for his hard work and dedication!! read more

Very nice folks. New office with lots of staff able to help. I have been a customer here since 2007. Evan was very helpful. read more

I would give 0 stars if I could! This State Farm office is very dysfunctional and made up of rude customer service reps who honestly don't care about you or your problems. Every time I called their office I would get someone different and would be told a different story or promise regarding our issue - and I was following up for months! I was also told by a specific rep that I would be called when the issue was fixed but she stopped working there and nobody in the office ever followed up with me. My husband and I were getting charged over $100 extra a month on our car insurance premium for a mistake they made on their end in regards to my husband's driving age. This problem went on for 4 months and it was never resolved. In fact, at one point the customer service rep Dawson informed me that nothing could be done and he was rude and clearly unwilling to help us solve this issue. He would also make up lies about what was going on which I later found out were lies when my problem was fixed in less than 1 month after switching to Trevor Fong State Farm. If you're considering coming to this office for any insurance, DON'T. I'd recommend Trevor Fong's office instead. read more

Love this office! Chris, Mercedes, Arniel, Nick and Stephen really helped me with my questions. They offer beverage when you walk in and everyone takes the time to say hello and make eye contact. Lots of great knowledge and experience at this office. read more

Max Lam - State Farm Insurance Agent - Life Insurance Near Me - Sacramento, California

I am a current client of Max's insurance team for both business and personal insurance. Max and his team have always gone to bat for us. And, there have been many things that we have had to ask for! For example, during a recent lengthy re-finance process of our home, we hit a snag with our mortgage holder's requirement for a specific type of flood insurance. Our flood insurance had a different designation than what the mortgage holder required. Instead of just forwarding me what I needed, Max and Esther went the extra mile by contacting our mortgage officer directly to make sure they had everything they needed. Also, on the business side, our company van was vandalized last year. Our company could have been crippled by the vandal as it was our only company vehicle. However, Max made sure that our insurance would step up to the plate and handle our claim as quickly as possible. We received a rental van during the course of the repairs, and had our van back within 2 weeks! GREAT JOB! If you are looking for an insurance team that will provide you with personal and attentive service (most importantly after you sign-up for the policy) Max and his team will definitely take care of you! read more

I just bought a car two weeks ago and I needed car insurance fast. Chris was very helpful and patient with me. I was trying to find the best coverage and as low as possible. But knowing what kind of driver I am, I'm just happy someone would even consider covering me. Lmao. Thank you again chris for helping me out. read more

Mercedes Seller is who assisted me.. If I had any questions or needed help.. She was on top of it and responded to me right away.. read more

Max Lam - State Farm Insurance Agent - Life Insurance Near Me - Sacramento, California

I've been insured with Max's office for 9 years. They have always provided great customer service as well as claim service. When my car was in a hit-and-run accident, I contacted my agent, and they connected me right away to the State Farm representative who made sure I was okay, took down my information, and had me set up to have my car examined and fixed. When a rock chipped my windshield, which soon after became an 18" crack, my agent explained to me about the deductible, and quickly linked me with a glass company that scheduled to have my windshield replaced within a few days! I highly recommend State Farm and Max's office if you ever consider switching your insurance. read more

We've had a business general liability policy with State Farm since 2012 and have always had a great experience. Max and his staff have always been quick to respond to any request we have had. Arniel Mirasol has been especially helpful in fulfilling insurance certificate and additional insured requests for us as of late. Thanks guys! read more

Been shopping since I moved to California, had geico and it went up a lot once I moved out here. It's waaaayyy more expensive then it was in Dallas. Spoke to Lendell and he helped me set up a Renters for my apartment which also brought my car price down. Lendell broke down everything so I knew exactly what I was getting. Would definitely recommend. read more

I am so unhappy with the customer service that I have received from Max Lam's office. I called to find out why my rates went up and the lady that called me back was so rude. We only switched to State Farm because we bought a house and Wawanesa was not offering home owners policies at the time. I explained that in three years at Wawanesa my rates went down and she said "that sounds too good to be true and that I shouldn't have switched." Unless you like long wait times for an agent to call you back and unexplainable rate increases, I would encourage you to shop around. The agent I spoke to could not answer any of my questions. read more

I just moved up to Sacramento from the Bay Area and in the process of buying a house. I was recommended by a friend to reach out to this office for home insurance. I met with Frank and he was very thorough in explaining home insurance coverage. I had always thought insurance is very complicated, but Frank made it easy to understand. He also went into detail explaining auto insurance and how bundling the auto and home insurance saved me money. He also went on to explain the umbrella policy which I had never heard of. I'm glad he did, because I feel we definitely need it, and it's very inexpensive for the umbrella. All in all, I ended up signing for home insurance, auto, umbrella and flood. Definitely recommend this office and Frank. read more

Max Lam has been my State Farm insurance agent for the past 8 years. He is an outstanding agent! My wife and I each have a life insurance policy, two car insurance, and homeowner's insurance with State Farm, courtesy of Max Lam. Over the years, he has been very helpful in guiding us in deciding which products would best fit our needs. He does not try to sell us products that we do NOT need. Moreover, about two years ago, I was involved in an accident in which I accidentally bumped into a woman as I was making a left turn on a green light. Fortunately, the woman was not seriously injured as she was able to get up and walk to the bus stop and hop on the bus. After the incident, I immediately called Max and told him of the accident. I was clearly at fault. Max calmly took my statement and asked me a few questions and then told me that someone from State Farm headquarters would be contacting me the next couple days for more details. I never heard from the woman I bumped into as she settled for $25,000 but I am so glad Max handled the matter in such a professional and sympathetic manner. I definitely would refer Max Lam if anyone needs any insurance products as he is a consummate professional. read more

The Worst Experience with an Insurance Agency I've ever had! I've had insurance with State Farm since 1999. I moved around to a few different cities in California and always had a great experience working with the local State Farm agent. My experience with State Farm was excellent until Max Lam's Agency was handling my account. He and his office staff and agents are incompetent! Do not do business with this State farm agent! read more

I feel like I've been scammed. Following a pretty massive spine surgery and scary hospital stay, I came home feeling a pressing urge to get life insurance. After some online searching, I decided on State Farm. I sent an inquiry online and was contacted by Max Lam's office. Our phone conversation was very long and we filled out the application form with the agent over the phone. It was initially unclear whether a medical exam was required, despite me choosing State Farm because it said online that there were no medical exams under a certain amount of coverage. We were told a premium amount and told that we needed to make the first payment immediately (despite not yet being approved) and I was confused about why we would start paying when we weren't even sure if we would be approved. We were told that this wasn't a matter of not being approved, but the underwriting and medical exam may show that the premium would be higher that we were initially quoted and that if that happened they would call to discuss it. Over the next week, we had additional phone interviews to go over medical history, I had to disclose all the medications that I am currently on including the medications for chronic pain from a back injury I sustained over 10 years ago and had literally just had a major surgery for. Underwriting dragged the "approval process" out for over 4 months, despite knowing that I suffered from chronic pain (a disqualifying issue) from day one, and continued to charge me the monthly premium for 4 months. I finally just received a letter to inform me that I was not approved and had been disqualified due to "chronic pain." When I spoke to the agents office, I asked, "why did you continue to charge me for 4 months, knowing that I had a disqualifying issue that you have been aware of since day 1? and am I going to be refunded the almost $500 that I have been charged in premium payments?" to which the agent responded that California law stated they do not have to refund me because technically I was covered during that time. The last 4 months have been a complete waste of time and money, and I don't understand how they can justify taking my money every month and leading me to believe all was good, when they knew from the get go that I had a disqualifying medical issue. I was up front and honest with them and they took advantage of an opportunity to basically scam me out of money. As an educated and knowledgeable Agent, he should have been up front with me and told me that my chronic pain or medications likely would have disqualified me but instead he was just a deceitful salesman. Clearly, ethics are not something this agent believes in. Just because you can technically get away with it, doesn't mean it's the right thing to do. read more

Went here to get a quote for car insurance , and sayla (probably spelled that wrong ) helped me tremendously . I wasn't aware that I still had something on my record that was supposed to be dismissed and it wasn't . Thanks to her I was able to clear it up with DMV and now get affordable car insurance ! Everyone else in the office is pleasant as well. Would recommend again read more

I've been with this particular agency for almost 7 years now and they have been great. They answer my questions and help me maximize the discounts available for my auto insurance. They've also helped me resolve my questions when I've had the occasional fender bender. My car got broken into once and instead of having to pay for the deductible, I received a recommendation for them for a company in my area to replace my car window at a great price. read more

Great customer service! Answered every question I had. The staff's were really nice and everything looked organized. They were really fast with their work and kept a convo going like I was their friend. Great job. read more

I recently switched my car insurance to State Farm and Chris made the whole process quick and easy. He went over all my options and I was able to save money while getting better coverage. I had A LOT of questions about the policy and Chris was so patient with me and took his time to explain everything clearly. Will definitely refer my friends and family! read more

nsurance problem since January 2017 and Max has not come close to a resolution. Him and and his office staff are playing games with me they have even had my rental insurance on the apartment were I reside twice. The office staff is incompetent. Do not do business with him you will regret it. I have been with State Farm for over 10 years and this is the worse service I have received. If I could rate a zero I would. JoAnn Wright read more

I've switched my insurance to Max 9 years ago. He's very knowledgeable, explained in detail my coverage and recommended the umbrella policy. When my car was involved in an accident, I made one phone call and his office immediately took care of the matter. I couldn't be more happier. Excellent service!! Way to go. read more

I met Max several years ago but we just started working together. Wish I met him 10 years ago. Very professional, very knowledgeable and he obviously hires employees that share his skill-set. Nawal has always been so responsive. Today I received the best service from Selah. I don't write too many reviews (you can check my profile) so I make sure this has some merit. I am a local small business owner and I really appreciate Max and his team. So much so that I refer my clients and he handles my own personal insurance needs. Thanks Max read more

Such a great office to work with whether it is for auto, home/renters, event insurance, etc. Easy to email, fast to respond, and great office team always there to help! read more

Great service and the agents are truly helpful and will go all out their way to help. Feels almost like a family or friendship at this location. Would definitely recommend State Farm Max Lam on Del Paso road! read more

I have been with State Farm since 2012. I've been very happy with Max Lams agency. The staff is great. Anytime I've ever need anything they are quick about taking care of it. The communication here is so great. Last week I called and talked to Melissa Alves. I needed her to call my bank ok financing my car with to give them my insurance info. She took care of it right away and sent me a courtesy email to let me know everything was taken care of. She did all of this in less than 30 minutes. Melissa is always so helpful every time I call her and need something or just have a simple question. If you are looking for an insurance agent. Definitely go with Max Lam. read more

This was the best customer service I have ever encountered! After easily going through the steps with agent Selah to sign up for a brand new policy, it couldn't have been more than two weeks after that when I got proposed to by my boyfriend. We ultimately decided to go with his insurance company, which I was sure would be a huge inconvenience for State Farm, but after a pleasant phone call, they respectfully got my brand new account cancelled. Thank you for understanding, State Farm, I will recommend you to anyone who asks! read more

I just moved a policy from out of state to this location. I have worked primarily with Chris. Chris was very helpful when I was initially researching agents but since that first call, it has been an uphill battle. They seem to struggle with listening to their clients in this office. I provided all information from identification to payment and all information was entered incorrectly which in turn caused my premium to increase until corrections could be made. Every step in acquiring a policy with this agency has been a struggle. They get one star for location convenience. If you decide to use this agent, first-shame on you, but second-be sure to read all correspondence. The smallest error can increase your rate and The Max Lam Agency of State Farm makes many mistakes. I especially advise against the aforementioned agent. I have been a State Farm customer for many years now and they always offer better service than this office provides. Good luck! read more

Recently had an insurance claim, I was given great customer service by Mercedes Sellers and the rest of the group. Max must have a great training program one might think after a claim your insurance would not be so happy with you etc. Mercedes helped me understand my claim and options, she made several calls trying to help me get all the answers I need. I was very concerned about my situation before Mercedes took the time to go over my policy and help me with getting my car towed to auto shop. I was a little frustrated that I didn't have rental car insurance she was able to help me with that as well. I highly recommend State Farm and this is the best Agent in Sacramento you can't go wrong with the Max Lam Team ! read more

I've been insured with Max's office for 10 years. Max bundled my autos, home and life insurance and save me about $400/ year. His office has always been very prompt in servicing my accounts. Excellent claim service as well! read more

This office here was very dissapointing I have been a State Farm customer for years but when I went to renew my policy they denied me and said they couldn't help me specially after the fact they told me they would have a agent call me back and never received a call back so I took my business to another State Farm agent read more

I've been a client and customer with Max Lam's office since 2008. Max and his team has always taken great care of all my insurance needs. I have multiple insurance policies for various personal and investment properties; all with their own unique issues or concerns. Max was able to properly guide me; to help me understand and select the best coverage that met my insurance goals. Not only is Max knowledge regarding the products that State Farm has to offer, he has also offered great personal wisdom on various investment opportunities. Max and his team has always provided me with great customer support throughout the many years I've been with them. If you are looking for a down to earth, knowledgeable, honest, hard-working insurance agent; you found him...his name is Max Lam, State Farm. Thank you Max! read more

They are super amazing! I got renters insurance from them, and couldn't believe that it's so cheap!!!

I signed up with Max's State Farm Insurance for my auto insurance. He and his staff are really good to work with. They answered all my questions and provided honest and straight forward answers. Chris was very patient with me on the phone gave me a quote. Very efficient. read more

Great staff! They really know their stuff! Best service in the Natomas area. I stopped in for a quick quote and was in and out in no time. I highly recommend Max and his A+ staff for all your insurance needs! read more

Max has been my agent for 5 years now and I have always had exemplary service from his office. Max is very knowledgeable when it comes to protecting my assets. On top of that, I have tried getting quotes to get a better rate, but no one can beat the price I am paying! 5 stars from this satisfied customer! read more

I can't say enough great things about Max. He has been my agent for about 6 years and I am so fortunate to have found him. He is very reliable and honest as I have many things insured through him. Filing a claim is incredibly easy and I have never felt dismissed or under valued. He has met me several times where I live, which is about 25 miles from his office, just for a signature. He makes everything extremely convenient and definitely goes above and beyond his normal job criteria. You are in great hands with Max! read more

A great team that has always been very responsive and easy to work with. They specifically help me with my flood insurance needs every year, as we live in a flood zone. They have the process down and make things very simple. I would definitely recommend them to a friend. Thanks! read more