Had amazing service and consultation with Erin!…read more BPI provided excellence in educating me and helping me find the best insurance premium rates available. My area had a tough time finding home insurance due to high claim rates, but BPI was not only able to find a policy when others could not, but with more coverage and less of a premium. Erin was responsive, and a pleasure to work with.

From the owner: San Antonio, TX : Our goal is to make sure you are properly insured, so when the worst-case…read morescenario occurs you don't have to worry.

Please work dilagently on the professionalism when Interacting with customers, now former…read morecustomers. My hunnie stopped by to sign insurance cancellation paperwork. The person acting in a professional compacity was cantankerous. We are now gladly paying LESS for more insurance. I SINCERELY THANK HER, for her cantankerous actions. We HATE THIS PLace.

Yaritza is very patient and professional . She met all of my need and searched for the best quote…read morewith the most coverage. I give her the home office hero award.

The office staff is wonderful. They helped us with the claims process because the claims department…read morewas a nightmare. They were very receiptive and understanding. More so, they went out of their way to explain things and personally contacted the claims department because we weren't going anywhere trying to deal with them ourselves. Do I recommend State Farm? That's on the fence. If the poor service is continuous, then absolutely not. It was a nightmare and that's no understatement. It wasn't the agent's fault. The agent and staff did everything they were supposed to do and then some. It's unfortunate that the claims department made the entire experience suffer. Hopefully we won't have any use for claims in the future. They were that bad. Awful. I could go on and on but I won't. I would give the claims experience a big fat zero. Terry Randle's office was exemplary and they are the only reason we are continuing with the policies. State Farm as a whole needs to do better. The office staff gets 5 stars. A special thanks to Martina.

If I could give zero stars I would. This office is an absolute joke, don't waste your time with the…read morestaff, run to another agency. The staff is not aware of the correct information for the products they offer. They are rude and condescending and never on the same page with each other. They will tell you one thing and when you correct them on it they will deny what they initially said. I have been through it with this agency. I can't tell you enough to go to a different State Farm where they actually know what they are talking about and they know how to explain things without tiptoeing around the actually information. Hannah is very rude and needs her license reviewed. I've moved to a new State Farm agency where it is absolutely a 180 difference. Do yourself a favor and RUN. I will say that I do feel bad for Mr Randall, he has these folks operated his agency in this manner. I can only imagine how many other people they have misinformed. If you absolutely need to use this agency speak to Mr Randall directly.