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    Freeway Insurance

    3.7 (3 reviews)
    Open 8:00 am - 7:00 pm

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    Services - Freeway Insurance

    Car and truck insurance

    Homeowner or property

    Vehicle

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    2 years ago

    Amazing service. Totally worth the time no hassle everything is fast and easy. They are so attentive and make sure you feel comfortable.

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    1 year ago

    Very friendly super intelligent and fast customer service. Agents give out personal numbers makes the experience more enjoyable.

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    13 years ago

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    Terry Randle - State Farm Insurance Agent - State Farm Agent

    Terry Randle - State Farm Insurance Agent

    (2 reviews)

    The office staff is wonderful. They helped us with the claims process because the claims department…read morewas a nightmare. They were very receiptive and understanding. More so, they went out of their way to explain things and personally contacted the claims department because we weren't going anywhere trying to deal with them ourselves. Do I recommend State Farm? That's on the fence. If the poor service is continuous, then absolutely not. It was a nightmare and that's no understatement. It wasn't the agent's fault. The agent and staff did everything they were supposed to do and then some. It's unfortunate that the claims department made the entire experience suffer. Hopefully we won't have any use for claims in the future. They were that bad. Awful. I could go on and on but I won't. I would give the claims experience a big fat zero. Terry Randle's office was exemplary and they are the only reason we are continuing with the policies. State Farm as a whole needs to do better. The office staff gets 5 stars. A special thanks to Martina.

    If I could give zero stars I would. This office is an absolute joke, don't waste your time with the…read morestaff, run to another agency. The staff is not aware of the correct information for the products they offer. They are rude and condescending and never on the same page with each other. They will tell you one thing and when you correct them on it they will deny what they initially said. I have been through it with this agency. I can't tell you enough to go to a different State Farm where they actually know what they are talking about and they know how to explain things without tiptoeing around the actually information. Hannah is very rude and needs her license reviewed. I've moved to a new State Farm agency where it is absolutely a 180 difference. Do yourself a favor and RUN. I will say that I do feel bad for Mr Randall, he has these folks operated his agency in this manner. I can only imagine how many other people they have misinformed. If you absolutely need to use this agency speak to Mr Randall directly.

    Enrique Enriquez - State Farm Insurance Agent - State Farm Logo

    Enrique Enriquez - State Farm Insurance Agent

    (5 reviews)

    I am doing this review on behalf of my parents, Celia and José. I called with my mom over a week…read moreago because we got new insurance and needed to cancel their existing policy. The clerk at the time, Valentina, although seemingly concerned we were cancelling, advised the agent, Enrique, was on vacation and couldn't cancel until Tuesday. Comes Thursday, my mom and I called again to find out Valentina didn't work there any longer and my mom's email with her proof of insurance was not looked at. The new clerk, Fatima was clueless and she didn't even offer to help. We asked her for the agent's email, to send him the declaration page directly. When he responded to my mom, he did so in English. She replied to him and asked him to write in Spanish (which is how he's always helped my parents) because she doesn't speak English, and he had the nerve to reply to her in English again. This was a very unprofessional and disrespectful attitude just because they canceled. My parents are way happier with higher coverage and lower premiums, they are both retired and don't even drive 10 miles per week. Please look around for more ethical insurance companies.

    I called this morning to switch from full coverage to liability only for my wife's car and spoke to…read moreAngie Ruiz . She was very attentive and explained to me the pros and cons between fully insured and just liability . Afterward , she emailed me the new ID card and other info within a few minutes , a very professional agent . I have been with Enriquez's agency for a while ( at least ten yrs ) and he always helped me with a smile ( even when I got in to accidents LOL) . Oh by the way , State Farm is an excellent Insurance Company they may be a little bit more expensive than other companies to insured BUT they always came through for me and my family !

    Freeway Insurance - homeinsurance - Updated June 2026

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