The most knowledgeable and truly caring insurance expert, Kari Sanders, in the business. She was…read moreinvaluable in setting me on the right path for Medicare. She took all the time that was necessary in explaining the different options and advantages. I am so happy I am off of straight medicare and it is all Kari's doing.

I've been using Shane for a few years now and he has been extremely helpful! He is always available…read moreto answer any questions I may have along the way about benefits or claims.

I connected with Chuck after losing my driver's license. It magically reappeared in my mailbox with…read morea note. He had found it in a parking lot and went out of his way to drive it to my house. My thinking is that if this is the level of commitment he demonstrates to a stranger and on his own initiative, he has the strength of character and trustworthiness to be an agent I would be happy to trust for my insurance needs. Thank you Chuck!

Just want to give Elysa a shout out! We couldn't be happier with her knowledge, her patience, how…read morekind she is, and handled us with care to find what would be in our best interest. We have been customers for sometime now and she has been so pleasant to work with. She explained everything in detail for us. She went above and beyond our expectations. Many blessings to you Elysa. Your kindness will be paid forward to you. SF is very lucky to have you!

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!

I have three policies through the Agency. It is always a pleasure dealing with the staff. They are…read moreprofessional and helpful. Always return my calls with the information requested. Treated with courtesy and respect at all times.

After 25+ years of doing business with our previous insurance company, they sent us a homeowner's…read morerenewal that was almost triple what we had been paying- even though I had never had a homeowner's claim. I was referred to Shannon Miller by a friend and we have been very pleased with them. Dylan did a great job of transitioning all of our insurance policies and is extremely responsive anytime we need anything. Not only has the service been great, they were a able to save us $$ on our Homeowner's and Auto policies. Would recommend :-)

An essential ingredient to my feeling at home with health care at this time in my life comes…read morethrough my relationship with Harrin Group Health Insurance Agency. In short! They have taken time to KNOW who I am. They know my unique set of medical needs. They can be trusted with you & your needs as well. Why do I say these things? why do I recommend that you contact the Harrin Group for your insurance needs? They care. They are careful. They only suggest best-fitting options for each client. & they explain provider differences to increase client certainty. All best -- Jane Toleno.

Barry is knowledgeable and personable. He responds to phone messages, texts and emails in a timely…read moremanner. His demeanor puts you at ease while applying his expertise to help find the best insurance options for you. Being a fellow veteran is also very beneficial as Barry brings an understanding of the unique military veteran concerns and challenges. In my 8 years experience with Medicare products and working with insurance brokers, working with Barry has been by far the easiest, least stressful and most productive of all. I'm a Harrin Group client for life.

Came across a Reddit post about how important it is to have a trusting independent insurance agent…read morethat works in your best interest. I knew I had to come give Tom a big shout out. Tom helped us with our HOI a few years ago when we first purchased our home. Tom was great in going over the questions regarding our home and the coverage we should have. The conversation felt easy after the whirlwind of home purchasing. Our experience with Tom was probably the easiest and most stress free until we got the keys to our house. Recently we needed Tom to help make an update to our HOI policy. I sent an email and left a voicemail, Tom phoned back quickly and got what we needed taken cared of. This was such a win, since we really haven't had to chat since 2019. I highly recommend Tom for your insurance needs. He really is awesome to work with here in Austin, TX!

I was in the process of moving out of state and I was fortunate to find Tom. I had no idea what…read moretype of coverage I would need in Austin and I picked up the phone and called Tom. Within a few minutes, I was certain that I wanted to do business with him. He explained what type of coverage I would need. He did a thorough comparison of many different insurance companies and when it was complete, it was easy to make a decision as to what insurance company would work best for my family. I have never used an insurance broker in the past, but I would HIGHLY recommend using Tom to help you shop around for the best coverage. Tom was easy to work with, professional, knowledgeable with a great work ethic. thank you kindly.

I was paying way too much for car insurance and that's when a friend told me that Global Green can…read moreget me the best price in town for my auto policy because they search hundreds of plans! I am so glad I gave them a call. Teresa is amazing! She saved me $850 on my auto policy for the entire year! They are rockstars at Global Green, and very prompt and professional; I recommend them with full confidence.

From the owner: Affordable insurance can be a reality! As an independent agency, we represent many companies such…read moreas Travelers, Progressive, Germania, Safeco, and Nationwide just to name a few. With so many choices, it’s easy to see how we can provide you with the most options and the best coverage at a competitive price. Simply request a free quote on your car, home, motorcycle, or business today and let us show you how easy shopping for insurance can be. We write insurance throughout Texas but are locally accessible to San Antonio and the surrounding areas: Garden Ridge, Cibolo, Schertz, Selma, Universal City, Live Oak, Marion and more! Give us a call today!

I can't think of a situation where an insurance agent should get 5 stars- except for this one. Luis…read moreLeal has been my insurance agent since before he opened his own agency. His commitment to customer service made it any easy decision to follow him. I'm continually impressed with the detailed personal service I get here. I hate dealing with insurance because it seems like every one is trying to screw you over, but with this agency I trust that my needs are put first. I have auto and renters insurance with LIS and its so easy and hassle free. Luis Leal is so good, he even got my dad, a very loyal long time USAA customer, to switch to him because he found him better rates, better coverage and he made the transition easy. I definitely recommend contacting Leal Insurance Services if you are shopping around.

I recently moved my insurance to Leal Insurance Services from a private carrier - and couldn't be…read morehappier! The process was so smooth and Luis was there to answer all of my questions along the way. Luis is an independent agent and I feel like he works for ME, not the insurance company! He helped me increase my coverage, protect my family, and save money on my home and auto. Thanks, Luis!