Ty Elena for a great day with you. You took great care of us today (3-17-26). And I'm always glad…read moreyou and Medstar do a great job getting my clients and me to their appointments.

Tucson:104 degrees Van was sent to pick up patient with non…read moreworking air conditioning! Called dispatch twice and hung up on me twice. Patient had serious respiratory issues. Both drivers (round trip) confirmed that they both knew as well as the company about mechanic issues with this van. Finally reached admin of company who stated "all our van's are in perfect working condition" which was obviously a flat out lie! Requested refund for half of trip and was refused. Avoid this company at all costs if u care about your loved ones!

if I could give a zero I would. They sent a health care assistant who was under the influence of…read moreprescription drugs. When confronted she admitted it. Contacting Red Rose, they took no action and wanted to charge us for the full day after we went the assistant away. The nerve. Don't entrust your love one to this organization.

Throughout my interactions and experience with this company it did not feel trustworthy. I have a…read moreelderly disabled parent which I requested a straightforward Transportation quote from home to doctors office (33 miles) and return, nothing more very simple request. It took 5 days of back and fourth emails to finally receive a quote and having to hear complaining through email about how difficult of a request it is for them to find a service provider (outsourcing) willing to travel as 33 miles as its to far. I was told there are many unknown challenges with providing a quote for transportation such as traffic, accidents or road construction examples that could effect the transportation price. All problems which have no concern to the customer. From the way it sounds they maybe trying to take advantage of elderly customers who do not know any better by leaving an open door to add extra charges as they feel necessary.

I have never in my life had to change my appointment time sometimes dates more times ever then I…read morehave with this company. I always do because it's usually wound care. Last week they asked if I could change my pick up from 7:45 to 6:45 I thought okay no I'll do that I need to get to my appointment. I get a text alert my driver was already at my address at 5:45 so I go out the driver says I know I'm an hour early but can I take a quick nap since we don't have to leave for an hour. I said absolutely no problem. Not even 5 minutes later I get a voicemail from Jeff from WMT dispatch that if I wasn't on the bus by 6:30 they would leave me. At this point Jeff is talking out his ass. I tell the driver Jeff has his panties in a bunch and we have to go I make it to my appointment at 7:35 doors don't open until 8am I got rained on my wound got wet my dr was like why is your wound wet told him what happened he said please try and be careful I had to wait I pouring rain again. Otw to the appointment the driver called Jeff directly and said are you going to compensate Kevin for an earlier ride home he said idk we'll play it by ear. Moral of the story is Jeff is a fucking piece of shit bully and I deserve compensation because this isn't the 1st time Jeff has talked to me that way or put me in a shit position like he did last week ever since last Tuesday my nonstop moto is FUCK JEFF. Could have lost a toe or foot because of this shit.. FUCK JEFF

From the owner: Western Medical Transportation is a safe and comfortable non-emergency medical transportation…read moreprovider, serving Tucson and the surrounding area. Wheelchair and stretcher van services available at affordable rates.

I needed a ride from midtown to Casas Adobes and needed it within 15-20 minutes. I tried calling…read moreDiscount Cab (I like that they use a lot of Priuses), but they couldn't meet the time requirements. A person in the restaurant mentioned good service from VIP, and the Yelp reviews looked good, so I called them up. There was some difficulty communicating my location, but the call taker was courteous and asked questions like would I be inside or out (it was raining and hot, so in), whether I wanted a text or call when the cab was within 5 min, (call) and then provided an estimate of 20 min. I did get a call when the cab was on its way and it arrived in less than 20 min. My driver was Deryl S. and he was very polite and knew where my apartment complex was. We had a good conversation how different taxi companies have taken different strategies while merging into larger groups. VIP if I remember what Deryl said correctly was primarily in Chicago, bought several other more national chains and owned and maintained all their vehicles (one reason the cabs look older is because they have been well maintained, are well built and paid for). Other companies have borrowed heavily and their success will depend on them keeping up on their loan payments. We also talked about Uber and some of the other non-traditional "taxies", but both agreed they don't have proper livery insurance or driving credentials, so one is taking on a lot more risk with those companies and will find out at the worst time (after a bad accident). Deryl dropped me off at my apartment and I enjoyed the option of paying by credit card which I know most services offered as well. Highly recommend Deryl S. and VIP as a full service, fully insured taxi option.

Worst experience ever. Needed a ride from the airport to the convention center. The taxi was filthy…read moreand smelled like old socks. The driver was rude. I have been Tucson on business many times and knew may way around. The driver took the long way around so he could jack up the price. Will never use them again. Too bad I can't give negative stars.

BEWARE! We hired this company to transport two discharged Bannrer patients to ABQ, NM. These two…read morepeople in wheelchairs were left curbside and never picked up! Several phone calls were made and Ali promised to check with the driver 3 times and promised to call right back. He never did. After almost an hour of waiting outside on the curb, we realized that other emergency plans had to be made. This was unbelievable. (May 2021)

From the owner: Accepting insurance and private payread more