Always an excellent staff that is knowledgeable and efficient. My go-to for Fed Ex shipping neeeds.read more

I've been to this location twice within the last week. The first time I came in I needed to get…read moresomething printed really quickly and leave (I had to be someone at 11 and it was around 10:40ish) Carlton greeted me and helped me get what I needed and I made it on time. The second time I went in Carlton was there and once more saved the day with his quick thinking skills!! HUGE thank you to CARLTON!!! Lacey was also there with Carlton and I overheard her helping a customer with a new machine. She was a book of knowledge. You have such a great team at this location. Thanks for all that you do!!

Unfriendly staff. I stopped by to ask if there were any openings before my scheduled fingerprint…read moreappointment. The employee informed me the next person with a scheduled appointment was not coming in for another 40 minutes and that I would have to wait an additional 5 minutes after that to see if they were a no-show before she could see me. My original appointment happened to be another 10 minutes after that. I told her was perfectly fine and that I understood and that I would see them at my appointed time. As I was leaving, another employee made a sarcastic comment about people needing to stick to their appointment times instead of asking to be seen early. I had simply asked a question and immediately accepted the answer. The comment was unnecessary and left me with the impression that customers are viewed as inconveniences rather than people seeking assistance.

Last Friday, I had a very disappointing experience at 2B postal . I requested certified mail, but…read moreit wasn't processed that way, so I cannot track my package. additionally , a sticker label wasn't printed correctly, and I was held responsible even though it wasn't my mistake. They said the fee was non-refundable, which was very frustrating. I have been a loyal customer, but this experience, combined with the high printing fee ($1 per page), has left me disappointed. Unfortunately , I won't be returning.

Elvis and his outgoing team members are friendly,quick and very polite accommodating…read more Great Customer Service

On October 9th, 2025, I and my wife went to the UPS Store (#2339) located in the Belvedere Park…read morePlaza at 6847 N. 9th Ave. (Ste. A, Pensacola, Florida, 32504). I and my wife were shocked and sickened when we were charged by UPS Store an ungodly $253.26 to mail a standard sized letter to Guam, where the recipient is required to sign for the letter to prove we sent it. They were notarized documents for a bank, for which we paid $20 for the notary, which is fine. But to charge customers $253.26 when Guam is a U.S. territory and observes standard U.S. Postal rates, is inexcusable. We asked the employee (#315851) at the UPS Store in our disbelief if the U.S. Postal Service charges the same insane $253.26 rate, and he confirmed that "it's about the same." Well, after we left the UPS Store we felt taken advantage of horribly and that something was very wrong, so we called the U.S. Postal Service and were told that it only costs $12 to $13 to mail a letter with return signature to Guam from Pensacola, Florida. We still can't believe that UPS charged us $253.26 for something that only costs $12 to 13 at the U.S. Postal Service. Whether the employee at the UPS Store intended to do it or not, he horribly lied to and misled us. No doubt UPS in their own thinking have good reasons for charging what they do, but we are just common folks living on a limited budget. The notarized documents that we mailed could have been easily replaced if lost, and we didn't ask for any special protection, we just wanted the letter sent and signed for by the recipient. Thankfully, we didn't wait too long to complain, so they still had our envelope at the UPS Store. The store agreed to refund our $253.26 and then we took the envelope to the U.S. Post Office instead, where they charged us $13.35 to mail our documents to Guam, with required signature of the recipient. The UPS Store horribly overcharged us $239.91, which is so unethical and disgusting. There should be a law against gouging people financially! I'm just glad that we had the wisdom to double check to see if the UPS Store had overcharged us, and sure enough, they did big time! We have a whole new perception of the UPS Store, and it is not a good one. If this is how they mistreat and financially take advantage of their customers, then we won't be mailing anything with them in the future. There's absolutely no justifiable excuse for this type of greedy abuse. Shame on the UPS Store!

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

love this place! i do all my label printing here for my cookie dough biz and i so appreciate the…read moreteam's friendliness, efficiency and attention-to-detail. i always walk out smiling!

This business has a long way to go. The attitude of the woman that approached me was just awful…read more Her demeanor screamed misery and I just wanted to ship a package for my 88 year old neighbor. They had the body language of anger and misery. All I did was ask a question and she was defensive and short fused as if take it or leave it. Well I did leave it . Note to UPS. Customer service is supposed to be about the customer. Be kind or be gone. Thank you

Staff goes out of the way to let you know how inconvenient you are being for visiting. Unfriendly.read more

Great company with responsive employees. My antique chair made it to Loa Angeles in great shape. I…read morehave used this company before for shipping and they are wonderful !

I hired Craters & Freighters to pack, crate, and transport an antique dining set from Florida to…read moreSeattle Washington. The representative I worked with was very friendly (Stephanie) and overall I would give her a 4 star rating when it came to keeping me informed and updating me on my shipment. Overall she started out a little laid back and then really pulled thru in the last 5 days. My furniture did arrive with minor damage. I could see the potential damage from the pictures they sent me but I figured they were the professionals and I shouldn't question their many years of experience. The damage was done by placing the 4 chairs on top of the dining room table that was upside down. The chair legs scratched the outsides of the dining room table. Also a 2 inch chunk was chipped off the dining room cabinet. I was disappointed but glad my furniture made it in overall very good condition. It was the first time I hired long distance carriers. They could improve a little on packing and protecting.

Great self serve copiers. Quick to get your documents printed, copied, collate or bound.read more

Jason was extremely helpful! I appreciate his attention to what I was looking for and making…read moresuggestions for a better computer choice for what I needed it for and showing me how to save money on my ink size choice. Thanks Jason for all your help!