This place will no longer accept packages if you bring them in with a pre-printed label. They are…read moreway over priced on shipping, and supplies and the staff as a tendency to be rude and condescending.

Friendly amazing service. They are quick and help with anything not to mention they carry all the…read moreMelissa and Doug products for your kids!!

NEVER USE THIS STORE!!!…read more This store has TERRIBLE service. The store manager's name is Jasmine. She was incredibly rude and threw my package onto the floor because she said it was too heavy for them to take and to prove her point she picked it And dropped it. When I complained about her rudeness and how she threw my package on the ground, she said she was going into the back to call the police on me. I waited around for the police to show, but they never did. I demanded the owner's phone number and they gave me a number, but it turned out to be a fake number. I went to the UPS store on ninth Avenue and they took the package without any issue Do not use this store under any circumstances

I've used this location as a drop off pickup Access Point for sometime. The manager and the old…read morestaff of employees were always polite and friendly. However, things have changed. The new employees are beyond rude! I don't understand how they were selected, but one in particular should NEVER be allowed to interact with customers. I'm not going to point out names etc., but she knows and I know how rude she treated me today. This seems to have become a pattern with the new employees at this location. I usually shrugged off things like this, but the entire interaction with this person was so toxic, it seeped into my day. Absolutely giving a F grade for the lack of helpfulness, tone and friendliness this person lacks. Think twice , maybe thrice before going to this location.

Fast, super friendly, excellent service! Everything that I've had done with them has come out…read moreexcellent and it's always a good experience. I literally love going to the store because of the friendly service and their sweet pup Sunday there to greet me. Whether it's Real estate flyers or a return label, they are on it and I'm never disappointed. Thank you guys.

Wow. What kind and generous staff and owners…read more I came in just as they closed. They gladly stayed late for us to mail our items. They also showed compassion and found us the most economical yet expedient shipping options. So blessed to find this store open late and helpful in our need for mailing goods way past USPS limited and silly office hours.

Tom and Tim goes the extra mile for their customers. The staff are always friendly and helpful to…read moreall our needs. Amazing personal service and hospitality. Highly recommend this UPS store in Pensacola and the Emerald Coast.

Love the fact that they have self service kiosk that way as long as you have a QR code you can scan…read moreyour items. Baggett put the sticker on and drop it and go. You could even get a receipt either printed emailed or text to you. Works great, especially if you have Amazon items to return you'll be in and out in a jiffy

I hope this is for the store on 9th Ave. I had the pleasure of meeting the nicest gentleman today…read morenamed Elvis! I wish I could give him 100 stars. He was kind, helpful and knew his job. I think this store is wonderful! Thanks for the great service Elvis

I usually don't do bad customer service reviews but this one had to be posted. I made a visit to a…read morestore #1742 in Pensacola fl, 4600 mobile hey, ste 9. On 6/30/2026 at 11:00 am. I walked in the attendee was seated on the counter, I walked in along with someone behind me shortly after. the young lady who help me greated me, was very nice and helpful. Great customer service. The other lady who helped the gentalman who walked in behind me ( the one sitting on the counter visible) was sooooo rude and nasty to that man. She had an attitude so bad it made me walk out I said something to the young woman who was helping me, she stated she does that all the time. thos Was very disturbing to me. It really made me think about my business with them. I had to apologize to the gentleman. this Isn't what I'm use to when visiting this store. They are always nice, respectful and helpful. But now, I'm not so sure.

My mother had just passed away and I was left a lot of paperwork to copy and mail out and Tracey…read morewent above and beyond helping me copy and mail everything. While I was extremely scattered. I arrived 20 minutes before close and Tracey was so kind and generous. She made a hard day feel better!

This is not a review of this story but rather UPS as a while, especially its tracking system…read more With a recent deliver, tracking said delivery would be between 10:45 and 1:45, so I planned my day around that. At 11 am the map showed the truck about a mile south of my house, so I assumed my delivery would be shortly. Then it showed the truck on my street, so I'm sure delivery is imminent. Next time I check the map the truck is back south of my house, further away than it was before. Site says delivery time has changed to "before 9 pm." Now we're past 1:45, so I check the map again and it shows the truck is back on my street, so I'm looking out the window waiting. Next time I check it the truck icon is 3 miles north of my house and the delivery time is changed to "before 7 pm." Then the truck logo is a mile west of my house, then back on my street, then two miles north again. Package was finally delivered at 7:30 pm. The next day the UPS store said that might have been because they wanted to deliver first to businesses that closed at 5, but most of the places I saw the truck were in residential neighborhoods. Why can't the truck just deliver in a straight line? Seems like it would save time and fuel instead of being -- literally -- all over the map. I would never use UPS as a shipper but as a recipient I have no choice.

A genuine, down home service experience. The owner, Christy, is very friendly and alway…read moreaccommodating. The great atmosphere compliments the exceptional service provided. Highly recommended for locals and those who visit the area frequently.

I didn't even know places like this existed till I rented a condo for the winter in PCB. The owner…read morerecommended West Beach Mail since there was no way l for us to receive mail or packages at the condo. The owner is so friendly and helpful, and the cost is very reasonable. There was a lot of construction in the area so getting there was a bit of a challenge, but hopefully they will be done by the time I go back next year

I went in to ask about my package and found out it had been shipped to the wrong address and by the…read morewrong carrier. And I was charged an outrageous price. When I asked the guy about it, he got completely belligerent and told me to leave. I'll take my business somewhere else.

This is a reliable business for full service pack and ship. Maybe a tad expensive as they are 3rd…read moreparty but it beats driving 30 miles to to the nearest FedEx or UPS ship center. They are always friendly and helpful anytime I have needed their services.