NEVER USE THIS STORE!!!…read more This store has TERRIBLE service. The store manager's name is Jasmine. She was incredibly rude and threw my package onto the floor because she said it was too heavy for them to take and to prove her point she picked it And dropped it. When I complained about her rudeness and how she threw my package on the ground, she said she was going into the back to call the police on me. I waited around for the police to show, but they never did. I demanded the owner's phone number and they gave me a number, but it turned out to be a fake number. I went to the UPS store on ninth Avenue and they took the package without any issue Do not use this store under any circumstances

I've used this location as a drop off pickup Access Point for sometime. The manager and the old…read morestaff of employees were always polite and friendly. However, things have changed. The new employees are beyond rude! I don't understand how they were selected, but one in particular should NEVER be allowed to interact with customers. I'm not going to point out names etc., but she knows and I know how rude she treated me today. This seems to have become a pattern with the new employees at this location. I usually shrugged off things like this, but the entire interaction with this person was so toxic, it seeped into my day. Absolutely giving a F grade for the lack of helpfulness, tone and friendliness this person lacks. Think twice , maybe thrice before going to this location.

Always an excellent staff that is knowledgeable and efficient. My go-to for Fed Ex shipping neeeds.read more

I've been to this location twice within the last week. The first time I came in I needed to get…read moresomething printed really quickly and leave (I had to be someone at 11 and it was around 10:40ish) Carlton greeted me and helped me get what I needed and I made it on time. The second time I went in Carlton was there and once more saved the day with his quick thinking skills!! HUGE thank you to CARLTON!!! Lacey was also there with Carlton and I overheard her helping a customer with a new machine. She was a book of knowledge. You have such a great team at this location. Thanks for all that you do!!

On October 9th, 2025, I and my wife went to the UPS Store (#2339) located in the Belvedere Park…read morePlaza at 6847 N. 9th Ave. (Ste. A, Pensacola, Florida, 32504). I and my wife were shocked and sickened when we were charged by UPS Store an ungodly $253.26 to mail a standard sized letter to Guam, where the recipient is required to sign for the letter to prove we sent it. They were notarized documents for a bank, for which we paid $20 for the notary, which is fine. But to charge customers $253.26 when Guam is a U.S. territory and observes standard U.S. Postal rates, is inexcusable. We asked the employee (#315851) at the UPS Store in our disbelief if the U.S. Postal Service charges the same insane $253.26 rate, and he confirmed that "it's about the same." Well, after we left the UPS Store we felt taken advantage of horribly and that something was very wrong, so we called the U.S. Postal Service and were told that it only costs $12 to $13 to mail a letter with return signature to Guam from Pensacola, Florida. We still can't believe that UPS charged us $253.26 for something that only costs $12 to 13 at the U.S. Postal Service. Whether the employee at the UPS Store intended to do it or not, he horribly lied to and misled us. No doubt UPS in their own thinking have good reasons for charging what they do, but we are just common folks living on a limited budget. The notarized documents that we mailed could have been easily replaced if lost, and we didn't ask for any special protection, we just wanted the letter sent and signed for by the recipient. Thankfully, we didn't wait too long to complain, so they still had our envelope at the UPS Store. The store agreed to refund our $253.26 and then we took the envelope to the U.S. Post Office instead, where they charged us $13.35 to mail our documents to Guam, with required signature of the recipient. The UPS Store horribly overcharged us $239.91, which is so unethical and disgusting. There should be a law against gouging people financially! I'm just glad that we had the wisdom to double check to see if the UPS Store had overcharged us, and sure enough, they did big time! We have a whole new perception of the UPS Store, and it is not a good one. If this is how they mistreat and financially take advantage of their customers, then we won't be mailing anything with them in the future. There's absolutely no justifiable excuse for this type of greedy abuse. Shame on the UPS Store!

I hope this is for the store on 9th Ave. I had the pleasure of meeting the nicest gentleman today…read morenamed Elvis! I wish I could give him 100 stars. He was kind, helpful and knew his job. I think this store is wonderful! Thanks for the great service Elvis

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

love this place! i do all my label printing here for my cookie dough biz and i so appreciate the…read moreteam's friendliness, efficiency and attention-to-detail. i always walk out smiling!

This business has a long way to go. The attitude of the woman that approached me was just awful…read more Her demeanor screamed misery and I just wanted to ship a package for my 88 year old neighbor. They had the body language of anger and misery. All I did was ask a question and she was defensive and short fused as if take it or leave it. Well I did leave it . Note to UPS. Customer service is supposed to be about the customer. Be kind or be gone. Thank you

Staff goes out of the way to let you know how inconvenient you are being for visiting. Unfriendly.read more

Great company with responsive employees. My antique chair made it to Loa Angeles in great shape. I…read morehave used this company before for shipping and they are wonderful !

I hired Craters & Freighters to pack, crate, and transport an antique dining set from Florida to…read moreSeattle Washington. The representative I worked with was very friendly (Stephanie) and overall I would give her a 4 star rating when it came to keeping me informed and updating me on my shipment. Overall she started out a little laid back and then really pulled thru in the last 5 days. My furniture did arrive with minor damage. I could see the potential damage from the pictures they sent me but I figured they were the professionals and I shouldn't question their many years of experience. The damage was done by placing the 4 chairs on top of the dining room table that was upside down. The chair legs scratched the outsides of the dining room table. Also a 2 inch chunk was chipped off the dining room cabinet. I was disappointed but glad my furniture made it in overall very good condition. It was the first time I hired long distance carriers. They could improve a little on packing and protecting.

Jason was extremely helpful! I appreciate his attention to what I was looking for and making…read moresuggestions for a better computer choice for what I needed it for and showing me how to save money on my ink size choice. Thanks Jason for all your help!

Great self serve copiers. Quick to get your documents printed, copied, collate or bound.read more

Steve Thomas is truly a professional and nice guy. He kept in contact throughout the period of the…read moreprocess. Actually emailed me to let me know where the shipment was during the week it was being shipped. Gave me advice on taking pictures of my load. Always was on top of everything I would recommend this company and Steve as one of the best brokers around.

Those ladies are my favorite party of my journey there to FedEx and the plants. Love them and that…read morelocation. They're always so nice and kind

Yelp says open at 8:30am but doesn't open until 9:00am They…read moreneed to update their website for correct information