I went in to set up a time and a consultation to get work done on upgrading my factory system. The…read moreperson never came out to speak with me but when two other customers walked in he immediately came out and began a conversation with them and started taking care of their needs. He never acknowledged my presence. I walked out and will never recommend that place to anyone I know! Places and employees of this caliber, no matter what kind of knowledge they have, give Lubbock and customer service a really bad look!

Got a 10 inch sub + installation nearly 2 years ago, you get what you pay for which is a reliable…read moreprofessional installation of a quality subwoofer. No complaints so far, gotten my money's worth.

Treated very disrespectfully. Would not recommend. Will never return…read more High prices. The worst customer service. Rude, condescending. You are bothering them and paying for the privilege.

called to get a quote dude answered and hung up in my face called back asked to get a quote then…read morehe proceeded to say they dont wuote over the phone very unprofessional and trash service.

Our car was in pretty bad shape from the hail storm in June of 2025. The hood, roof and both driver…read moreside doors were badly damaged. We picked her (Babe)up today. There is literally no sign of any hail damage at all. Everyone at AS was super friendly and the repairs only took a few days. We will be going back there if we need hail damage repair in the future.

I was really disappointed in this business I felt they just did not want my business. Me and my…read moregrandson had gone to go talk them back in August he did let us know that they were booked.I explained that my grandson was leaving for college so it would be okay to wait until he got back in December for school break.When my grandson let me know when he would be back for break . So me and my husband went by to let him know he told me that the guy that had to fix the cab of the pickup from gene messer ford was going to be out so they might not be able to do it .So today 12-15-25 I called to see if I could make an appointment was advised that he did not think they would be able to get it done in by the time my grandson had to be back in college . I just really felt put off by this place of business . I have been dealing with them for a while and then to be told they wouldn't be able to get vehicle fixed. Just very disappointed. So they do not deserve all the supposedly five star ratings they received.Just saying!!!!! And I have to rate so this will be posted.

If you value your money DONT WAIST YOUR TIME. I repeat, Don't Do it…read more I walked in basically with unlimited money, and only a concept of what I wanted. Give me a Nav system, backup camera, 4 new speakers, and the state of the art Bluetooth with my phone, and oh ya.. sound.. lots of sound. This guy soon as he knew I was military, started the scam. trying to sell me a system for $850, but I can buy for $250 online. Within 1.5 weeks, he changed the model of the system that I would get 4 times, really he does not know what he is doing.......... and oh btw.. all of them cost $850.. no change in price to any system. The day I was to have install, again he change the model, and I had no chance to reseach it.. of course.. he has a mark up of over 250%. What a scam. the speakers he was going to give me, would not have loaded the watts for more than that. He is clealy not a professional ,............ does not tell you want he is doing, gives you substandard products, and for the military, really wants to use them. I give this place a -10. NEVER COME HERE IF YOU ARE MILIARY.......... CANNON AFB............... BEWARE............. don't come here.

I've used Jeff at Pro sound a couple times.. stupidly.. The…read morefirst time I took my firebird in, and he ended up drilling the amp to the gas tank..yea Anyways he got that fixed and explained it was just a stupid mistake, so I went on my way. Here's where the trouble begins. I brought my town car in, he installed everything, I drove it out of his parking lot and 3 blocks(if that) down the road the car died, I had never had any problems with this car (It's a Lincoln) So I restarted it and worked on getting it to my house only a few more blocks away, it died, and died, and died.. and by then I could smell gas so strong I was pretty much getting high. Finally got it in my driveway, got out and looked under the car, it was pouring out gas. He ended up drilling this damn amp to the gas tank AGAIN! Before I was even able to get the car back to him though, the amp I just paid for and he installed died. He sent it off, I got it back it worked for another week and died again, I brought it back, he implied that i was messing with it, even though I had NEVER touched it. He sent it off again.. got it back and another week later it died.. after that he said he wasn't dealing with it and I was screwed. And this was like a $600 amp. I would recommend that people stay as far away from this place as possible.

This company is very dangerous to depend on when you have your property or belongings in their…read morepossession. They screwed me up so bad that I had to make 2trips to Lubbock and spent lots of money, time to resolve what they have done. The irony part was that they didn't even care about what they did and how it affected ppl. I had my belongings here after an incident and was out of state, sent several trucks to get my property out, they refused, asked if I can make payments online or cashier check to them next day, they absolutely refused. You can only make payments in person, who does that. When I finally came to them , made all the payments and could not find a driver within 24hrs to pick up my belongings; they took it back and called my bank to come get it without any notice, mind you that I had already sent someone to get it finally the 4th day. Behold they released it to my bank and my driver was calling me after making 6hrs to Lubbock with nothing to take. The lady that claim to be the manager blamed me for not taking my belongings, even when I called them that someone will be picking it up that day. OOOmygoodness. These ppl do not give a fking clue what I had to go through to get my car from Lubbock to DFW.. They lied and inconsistent with their own rules and do not care how the laws work. This business need to be reported to BBB on how they handle things and should be investigated for what and how they rip ppl off without any accountability combined with lack of customer care, very disgusting and unacceptable to the public. When I was told that my belongings was in their possession, I went and look up their reviews and was terrified before my experience. This place should not be in existence for public safety because they are in capability to render what customers deserve, they should be able to have an online services if it's actually for a public services. We are in the millennium phase that things should be updated to suit everyone if it's considered a business and shut down if they cannot render those services. It's not worth any amount of money to be honest with, when ppl will get treated like nothing. It's absolutely unacceptable for you to run your business and believe it's okay; no, it's not acceptable. I will definitely go beyond yelp.

Lubbock Wrecker Service impounded my car when I went to jail, and I didn't give anyone the right to…read moreget it out, my Mom goes up there with my title and no Notorized Power Of Attorney document sign by me to let her take it out of the impound and they still let her get my car out the impound and illegally she sold it, so I had to report it stolen and possibly a lawsuit on Lubbock Wrecker Service thanks alot for all this mess!