Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

DO NOT I REPEAT DO NOT BRING YOUR VEHICLE HERE!!!. The had our vehicle for a month took $3300 we…read moretook our vehicle and when we left we drive it for about an hour and the same issue happened he didn't fix anything Jane my husband opened the hood there were loose bolts everywhere things he said he changed were never changed. On Monday we went back to the shop to talk to him and he was being a real jerk answered the phone and told the person on the line that he could get him right in and he would move others down to get to the person in the phone vehicle. Then when he got off that phone call my husband asked when our vehicle would be ready his response was oh on a day we asked what day his response I don't know Tuesday Wednesday thyrs day Friday someday like a real a***. Needless to say we waited for another week and nothing our vehicle was taken to another shop without even talking to us first then he tried hiding the vehicle from us when we called and asked for our money back and we were taking our vehicle somewhere else he kept saying he wasn't going to tell us and the lady that works in the shop is a real piece also she trued telling us she didn't have to tell us where our vehicle was and that they didn't have to tell us they took our vehicle to another shop and we couldn't tell them how to run our business. This was the worst experience ever we got out vehicle to another shop and they had it fixed within a day. So again DO NOT TRUST THIS BUSINESS HE IS A THIEF AND JJST TAKES YOUR MONEY..

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

I went in to set up a time and a consultation to get work done on upgrading my factory system. The…read moreperson never came out to speak with me but when two other customers walked in he immediately came out and began a conversation with them and started taking care of their needs. He never acknowledged my presence. I walked out and will never recommend that place to anyone I know! Places and employees of this caliber, no matter what kind of knowledge they have, give Lubbock and customer service a really bad look!

Got a 10 inch sub + installation nearly 2 years ago, you get what you pay for which is a reliable…read moreprofessional installation of a quality subwoofer. No complaints so far, gotten my money's worth.

My daughters car window fell down in the door due to a faulty regulator. I called David, he…read moreordered the part and after it came in, installed it in short order and it works perfectly. I live in Dallas, and David was so nice to make sure my daughter was taken care of in every way... and at a very reasonable price. As a dad that means a lot knowing I have someone I can trust to send my daughter to when something like this happens. I highly recommend David and his business Fisher Trim and glass. You wont be disappointed

Very helpful getting my college daughter's car in and out, repaired her leaky moonroof. During…read morerecent rains, her moonroof was leaking and they knew what could be wrong and fixed it fast. Thankful for their service as she needs her car for work and school.

Best place to help you with your car. Great quality work at an affordable price. Please come on buy…read moreand check them out. You will not be disappointed.

Quick great service at a decent cost. Would use them again 9/10. Fixed my car in less than a day.read more

They were absolutely amazing, incredibly kind and patient. I don't know much about cars, and when…read morewe first brought it in, they thought it was an engine knock and that I would need to replace my entire engine. However, it turned out to just be the compressor for the AC that was messed up. They replaced it within a day, were incredibly friendly and kind, and also fixed my AC in the process.

Brought truck for alignment,didnt correctly fix the first time, had to come back and align again…read morewhich they made me pay for another alignment for there mistake. Last time using them

I was out of town and had got a door ding that was pretty big and I contacted a lot of places in…read moreLubbock and they were months away until they could see me. I went ahead and contacted this place spoke with Erik and let me know they were able to get me in the next day! I took it in around noon and it was ready in like 2 to 3 hours tops. They're really quick at getting your car in and really efficient at fixing it. I will definitely use them again if I need them.

The people are nice friendly and makes you feel welcome thanks guys for helping me when it was…read morereally needed GOD BLESS YALL company yall are awesome I would recommend people to come there

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.