I've had some good experiences in the past, but things have gone downhill. First, they don't have…read moremany options these days for auction items. Next, I have bought things from them online, but the wrong item was in the box when I picked it up. Their only response was that I should have came onsite to review the item before purchase. However, nowhere on their website is it stated that there is an opportunity to come onsite to review items. I informed them of this, but they did not care. Recently I also purchased another item, and it had an Apple Air Tag in it. Now I don't know if it was stolen (air tag placed by a victim), or who my be tracking me and know where I live (air tag placed by a potential criminal). I reached out to them with this concern, but did not get a response. Most recently I tried to schedule a pickup, but their were no time slots available. Their site states that you are supposed to schedule your pickup appointment prior to the auction or the day off. But allowing people to schedule pickups prior for items they don't win is what fills up all the appointment slots with people who don't win items. It is a bad practice. I called and asked them if I could schedule an appointment, however their only answer was for me to was their appointment availability online in hopes that an appointment becomes available. This is not acceptable either because they charge you extra to ship items if you don't make an appointment to pick it up. I did check back, and the only availability was an unideal appointment. I had no choice but to grab this appointment ASAP. I checked back an hour later, and a better appointment became available. I tried to take that appointment instead, but they would not allow me to. They said this was because my invoice was tied to my appointment. This is untrue, because my invoice was already paid separately. All then sent out regarding the appointment was an email confirmation. It seems they are unwilling to take simple efforts to help customers, thus they must not care much about customer retention, which you think would help them generate more profit with competitive bidding. Some simple system and process changes could go a long way to improve their business, but there does not seem to be a willingness to improve. There are better auction sites around.

Overall this place does a great job! There is plenty of…read morevalue in most all the things they offer. Their service is great regarding most of their employees. There is a couple of them that could do a much better job with how they handle and speak to their customers.

Steve and his team were amazing! The prep ahead of sale day was remarkable.... Everyone was…read moreindustrious and upbeat. Especially Sydney and Gilbert. They provided the motivation to us to keep going even after the auction was over. And because buyers arrived from L.A. and the Bay Area, it was very lucrative. A great experience!

I have attended an estate sale by Fresno Estates & Auction since the one that prompted my initial…read morereview and am posting an update. I appreciate the owner, Steve, reaching out regarding my review with an explanation of what his customers that weekend were NOT aware of. Covid has caused havoc around us in so many ways these past two years. I have witnessed businesses/restaurants crippled (and some forced to close) due to staff exposures/infections. It's definitely been a big stressor for business owners, I get that. It's unfortunate that everyone was feeling the effects it caused that weekend. At the most recent sale attended, Steve was his usual happy self and joking around with his customers. :) If you've never been to an estate sale, you're missing out on a treasure hunt. You never know what you'll find! I have never attended an auction at FE & A, but the hubby loves going to them. Check online for info about local estate sales and auctions for a fun adventure yourself!

I used this Company a few weeks ago to help clear out my mother house after she passed it felt…read moreoverwhelming but Chris assured me it would be taken care and It was . I couldn't be more happier I must say Chris and is crew are awesome

Scheduled an estate sale with my clients and never showed up or even called…read more The day after Thanksgiving.

I'm really disappointed with Auctions R Us. I bought an air compressor that was listed as working,…read morebut it did not work at all. They ended up offering me store credit for the issue. At a later auction, I bid on and won another Kobalt air compressor, only to discover during pickup that it was actually the exact same broken compressor I had previously purchased. The original lot information was still underneath the new lot sticker. Even after acknowledging it was the same compressor, they still only offered store credit. Relisting a known non-working item without clearly disclosing it is extremely frustrating and feels dishonest. Based on my experience, I would be cautious purchasing equipment from them in the future.

Haven't attended this auction house for years. So, imagine my surprise when I get a call out of…read morethe blue from them telling me to pay and pick up my items from their most recent sale. What?? I was never there! Apparently once they issue you a bid number its there for life. Somehow they must have given it to someone else or made a clerical error when recording it. I told them that I haven't been in attendance there for many years and was not planning on ever attending them again...they acted like I was lying. I told them to Delete my account!! Get rid of my number out of their records for good. That's dangerous to reuse the same number and make a mistake like this. Shabby business practices.

The estate sale was advertisrd to start at 9;00. in reality it started a few minutes late. There…read moreare other sales where there are employees that want to help you when your arms are filled with potential buys. Not with this sale.

Frank and his crew sold my mothers home contents when she past away. They did an excellent job and…read moreare so knowledgeable about prices for certain items, I was impressed.

First, I rarely write reviews unless I am trying to warn others about shady business practices I've…read moreencountered. So this is not just a random "what a lovely business Jaxon's is" this business is legit. Such an incredible Auction and store. Javier and family are the kindest, most generous, honest business people. First and foremost they operate with complete integrity. I have been doing business with this family for a few years now, I have never ever been disappointed. If there ever was a concern it is quickly addressed w/o any hesitation. I have shopped with several other local Auctions Madera and Fresno and this auction is far superior. You will never be ripped off or disappointed here. Finally, I am a teacher and Fabian has generously donated books and supplies to my classroom and classrooms in the community. This business cares about their customers and the community. I give them a million plus stars for remarkable business ethics and care for their customers and community!

Great customer service!! Great selection and Great Value! went to look at a Coleman grill and they…read morewere gracious enough to allow me to make sure the product was what I wanted before leaving the store very happy with my purchase and will return again, Jaxon is running a stand up business and anybody reading this if you have doubts I wouldn't worry these Folks are legit!!!

The crowds are back. I went to the Aetna Call Center liquidation that Bairds auctioned off in…read moreFebruary. I was after a commercial refrigerator for my Italian Mens club. They had several. Jeff Baird ran a great auction. He had something for everyone. They had some great deals in exercise equipment. I wish I had the room for it. I've attended Bairds Auction for years now. I've come away with several treasures. I highly recommend them. Come out and enjoy the fun!

This is a good old boy auction which has improved greatly over the years. Employees work very hard…read moreand you can tell who is helpful and who is not. There is ALOT of inventory with which to deal, so there is a wide variety to look through. As a consignor too, only 2 pieces I brought in to sell disappeared. One was stolen by a person looking at the lots before the auction. Today there are preview hours, security cameras, employees at posted watch points and loyal customers who would not only turn the thief in, they would handcuff her too. Just sayin'. I never brought the subject up with anyone there. I knew they would not handle it responsibly. I agree that the owner is full of himself, that is his charm. On the flip side, I have seen a different person. One person, at his first auction, told the owner that the lot he won was missing a part ..... someone had walked off with it. He paid $2.00 for the lot. The owner actually told the young man, "What do you expect for $2.00". That was the end of that. The owner was feeding this man's education of the real world.... Fresno is still a small town. Word gets around. We know. Just sayin".