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    Valhalla, NY

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    3.8 (9 reviews)
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    Ask the Community - Fresh Maintenance

    Restoration Operators - 6 Mill containment and Floor protection.

    Restoration Operators

    (4 reviews)

    Restoration Operators were selected by my insurance carrier to correct water damage. In the…read moreprocess, they broke the toilet tank lid in the bathroom. While that was unfortunate, the worse part is that the 3-member crew hid the breakage from me; their supervisor lied to me about it; and their manager accused my wife of lying. The toilet is out of production and a tank lid of the same color grey was impossible to locate. I ended up buying another toilet after waiting for Restoration Operators to provide suitable restitution. Avoid Restoration Operators and their lack of ethics.

    I live in a condo with shared walls and suffered water damage from my neighbor's hot water heater…read moredying. My den floor and walls had to be ripped out, as well as parts of the shed, where our hot water heaters live. I was set up with them through my insurance company via my claim. First step, the water remediation side of the business arrived. They did a fantastic job getting rid of all the affected areas of my home. They packed up my belongings and moved them up a flight of stairs to my guest room. Sealed off the den where they would be working and were clean and fast. Nice fellas. Incredibly responsive to any issues I had after the fact. Never a worry. The contractors arrived next. I'm so happy with the quality of work and attention to my case. A great project manager who was in constant contact and his guys were always on time, efficient and great craftsmen. RECOMMEND!

    911 Restoration of Westchester - 911Restoration-explaining-the-process

    911 Restoration of Westchester

    (3 reviews)

    I really wanted and intended to have a good review for this company. It was especially important…read morebecause I had a flood in my apartment and depended on my insurance company (Kemper), (Methinks, skip them!), who put '911' in charge of helping me with a bloody nightmare of damage and other problems the flood caused me! At first I thought it would be okay, but it turned out to be that '911' was just as bad, or WORSE THAN the flood! They didn't do the job right by ANY STANDARD, NEVER BOTHERED TO CALL ME BACK, AND DISRESPECTED ME IN EVERY WAY POSSIBLE! SO WHATEVER YOU DO, STAY CLEAR OF 911 RESTORATIONS! HA! RESTORATIONS! IF YOU WANT ANY JOB TO BE MADE WORSE, CALL THEM IMMEDIATELY! STAY CLEAR!

    We found out that our hot water heater had failed and that our basement was flooded at 4PM on a…read moreTuesday. My wife called about 8 different companies including Serve-Pro which does a lot of advertising. None of the companies would come out to start work limiting the water damage until the next day, except for 911 Restoration. Adrian Ruiz of 911 was at the house by 6PM and the company was drying out the basement the same evening, limiting the damage. Mr Ruiz was extremely helpful and knowledgeable with cleanup and insurance issues. He helped ease our anxiety also. He informed us how to begin insurance claim process. He kept us updated daily on cleanup progress. We definitely recommend 911 and especially Adrian Ruiz for anyone needing this type of service.

    Fresh Maintenance - damagerestoration - Updated September 2026

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